For 08.21.2012's "new word of the day":
Ethics
Definition:
1.) Considered to be the
moral standards by which people judge behavior.
2.) Are often summed up in what is considered the
"Golden Rule" (as described below):
"Do unto others as you would have them do unto you".
^^^Thank you, VT!
rops:^^^
3.) Said to be: Rules for distinguishing between right and wrong,
4.) "Norms" that are learned during childhood from setting/environments such as:
Home, Church, School, Social Settings, etc.,...that continue to develope throughout
one's different stages of life-growth---as one matures.
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IMO...
The above definitions do make sense as a
'general rule of thumb'.
But they just may not be the definitive answers when trying to define:
Business Ethics.
Below is an excellent example...
[Thanks again goes to AGO forum member
Vegas Transplant (VT)]:
Lowball:
1. to give a (customer) a deceptively low price or cost estimate.
2. to give a markedly, or unfair low offer.
As I understand it...
In the above example, a customer was trying to change
VT's initial price-quote, for a detailing session,
to a
lower monetary-value, while expecting the same
high-detailing-value that
VT is highly regarded/reknowned to perform.
Conversely...
Aren't there incidents/examples, whereas some Detailers once they get their:
"Foot-in-the-door"...
are wanting/trying for the infamous:
"Up-sell"??
(And to convincingly promote:
"Value-added-selling"...of Detailing products/multi-step-processes, I ask??)
Again, IMO...
The above are just examples of:
"Business Choices made within the architecture framework of marketing/selling techniques".
-However, the determining-factors of whether these
techniques are
'ethical', or not, perhaps depend upon how
individuals, corporations, and institutions view/understand that,
even though there are Laws that govern, and even impose penalties for ethics violations in many Business settings...
Legislation can't define
business ethics in its entirety, or for each and every
'ethical-situation' that may arise.
As such...
Determining what actions to take (ethics/morals) whenever dilemmas arise in doing business
with customers/clients are tricky, complex and multi-facted.
-Unlike some Businesses/Institutions (Wall Street; Lawyers...(which many folks have a deep-seated mistrust against),
currently there are no ethics-violations Laws overseeing the Detailer/Detailing Business.
IMO...Then...
How each and every "Detailing-Business Person" displays their ethics, may not only be a factor in determining
future customers/clients for themselves...But may also be a cumulative-barometer of how the
general populace views Detailing as a viable, reliable Business, in and withof itself...
Not some "fly-by-night" operation; or a second-class "wash&wax" citizen!!!
Just some thoughts I wished to express.
Bob