Getting racked over the coals on AG shipping costs

Status
Not open for further replies.
D

DJBAILEY

New member
Joined
Nov 10, 2007
Messages
32
Reaction score
0
[I just placed the following order tonight. It is being shipped from Autogeek in Florida to Raleigh, NC and the shipping came to $21.99!!!!!!

COME ON AUTOGEEK!! How much could that package possibly weigh? 1-2 lbs at the most including the box and shipping peanuts. 2 tiny bottles and 6 pads and you're telling me that it costs you $21.99 to ship that. What are you making on the shipping charges, like $15.

qty 2 Hi-Gloss Red 5.5 Inch Flat Final Finishing Pad
qty 2 Cyclo Premium Orange Foam Pad 2 pack
qty 1 GTechniq C4 Permanent Trim Restorer 30 ml.
Sample 1 : Wolfgang Total Swirl Remover WG-8602-S

It is got to the point where I am not going to order anything more from AG unless there is a special going on that includes a deal on the shipping.

That is ridiculous!!
 
If you think the shipping is too high, get the order to $95 and use the free shipping code or wait for a free shipping block. I've place 50+ orders and NEVER paid for shipping.
 
You new what it was going to be before you payed didnt you ? next time tell them to ship u s postal for a flat rate.last time my order came in a real big box at 13.00 to ship 6 pads.they where no good and they had to send me new ones.

the box they sent me that they had to pay for was 1/2 the size and was 5.00 to ship it. no more ups for me flat rate only thats it.
 
It was over $100. I need some C4 for the next weekends detail so could not wait for a sale. I used the Autopia 10% discount but that doesn't not discount the shipping. What is the AG free shipping code?
 
I agree. AG shipping cost is extremely exspensive. You could use US Priority shipping for 1/3 rd the cost. They will deliver up to 70lbs. Just ordered a part shipped from California it was 14.95. Weight was 40lbs.

I just ordered a Flex 3401 with backing plate $32.00. I had to cut down my order of additional pads because of the shipping cost. AG you need to do something about shipping.
 
Of course I knew what the shipping was before ordering. I needed the C4 and AG is the only option besides Pakshak (which would be worse coming from Hawaii) so I had to do it. That doesn't mean I can't be upset about excessive shipping costs. That was the cheapest shipping option to choose from when checking out the order. Did you call them to get the flat rate option?
 
I no longer buy products from AG unless there is a shipping special and no... I don't fall for the free shipping over $95 gimmick from AG or anybody else that uses that sort of marketing. I can get stuff cheaper from CG shipped 3000 miles to my house than places even in my own state. I'm buying more and more megs and duragloss products sold OTC locally.
 
Agree,
their shipping costs are extremely high. I really wish they'd adjust their shipping charges.

Correct me if I'm wrong but if there is a sale, like 10% off, there is no way to get 10% off
AND free shipping correct??? They make you use a code for 10% off and only one code
per order so no VIP free shipping code, correct??

I bought a wheel/tire and the shipping was under $25 for a 50 lb big item. My AG orders\are usually a small 2-3-4 lb package and shipping is more than $25.
 
Shipping prices are high across the board, it's not as if ag is out to make extra money off of shipping.
 
Just be glad you're not an international customer.... that $20 would seem like chump change for shipping if you ordered internationally.
 
I place my orders for over $95 and use the free shipping code too. By the time that I usually add the shipping cost most orders that I place are usually close to that amount or more anyway.
 
I buy from AG because it's the only place that's stocks almost everything I need. Other places just don't have the selection. The customer service is great, so no problems there. Occasionally some other place will have something AG doesn't carry, so I will order elsewhere.

But I really don't understand complaining about shipping. Spend $95 and it's free. That's pretty rare. I think the real issue is people get pissed because the sales can't be used along with free shipping. They have 10-15% off sales, then the amount saved is less than the shipping would be, making the sale useless unless you spend over $250.00 or so.

Really, all you need to do is vote with your dollars. If shipping is to expensive and stuff in cheaper elsewhere, just but it there. Problem solved. However, AG has a massive inventory, and inventory on the shelves cost money. They have to make it up somehow.
 
SON1C said:
Shipping prices are high across the board, it's not as if ag is out to make extra money off of shipping.
Click to expand...
I agree. I just paid $48 shipping on a 24lb. package coming from Kentucky to PA. OUCH!!! I needed the stuff so I had to pay it. It surely goes along with the national economy and fuel charges.
 
If you're a business owner using AG's products than the key is to plan ahead for your inventory. On the other hand, if you're a small business (Mobile operation like myself), than having too much inventory is not difficult, in which case you simply purchase smaller product as needed. When buying product needed immediately for a job that comes up suddenly, than you have to look locally.

It's hard when the product needed is something like Opti-Coat for a customer who wants it done yesterday and the only place to get this stuff is through the internet. That's when you're hit with high shipping costs.

Walmart has jumped up their automotive isle, but when you need something like Meg's 105, it's not available, even the local automotive stores don't have much as far as quality product. AG is about 3 hours away from my home so if I order in the morning, it will arrive via ups the very next day. On the other hand, with AG only a few hours away from my home, I would think that shipping costs would be a lot lower than what they are, but they are not.

I know if you order from another source, the shipping costs are lower, yet the item cost is higher. It's all a numbers game in the retail business... some retailers make up for it in the shipping (which isn't right in my opinion), while others make it up in the mark up of the product itself. AG's product prices are competitive, so when you place an order for over $95 using your member code than over all, that's a pretty nifty deal. Over all. AG is one of those companies that exercises out standing customer service, a rarity these days.
 
Matt said:
Just be glad you're not an international customer.... that $20 would seem like chump change for shipping if you ordered internationally.
Click to expand...

Exactly! I just paid several hundred dollars (shipping only). But it is fair to say that AG got me a deal cheaper than if I had done it myself.

swanicyouth said:
I buy from AG because it's the only place that's stocks almost everything I need. Other places just don't have the selection. The customer service is great, so no problems there. Occasionally some other place will have something AG doesn't carry, so I will order elsewhere.

But I really don't understand complaining about shipping. Spend $95 and it's free. That's pretty rare. I think the real issue is people get pissed because the sales can't be used along with free shipping. They have 10-15% off sales, then the amount saved is less than the shipping would be, making the sale useless unless you spend over $250.00 or so.

Really, all you need to do is vote with your dollars. If shipping is to expensive and stuff in cheaper elsewhere, just but it there. Problem solved. However, AG has a massive inventory, and inventory on the shelves cost money. They have to make it up somehow.
Click to expand...

The fact that AG is almost a one-stop shop is priceless. If I had something like that in Europe...I would be broke!

AG sales are good for international customers: we never have free shipping so we get the rebate - you guys are the ones who have to choose (free shipping or rebate)!
 
I never look at shipping as a separate expense. I add the items plus the shipping and see what the item is actually costing me. Companies can offer free shipping always with no minimum order, just hide the cost in every item. They could offer everything in their store for free, just charge even more outrageous shipping.

Most do something in the middle. And since most consumers look at the price of the item first, companies find they can attract customers with lower prices and.make it up in shipping charges. At the point of seeing the shipping you have so much time and effort invested you just pay it, get mad, post to a forum, but you pay it.

Bottom line, they made a profit on your order. Some of the profit was on the product some of the profit was in shipping. Does it really matter where?


No electrons were harmed in the production of this post via Tapatalk
 
Scrubs, you mentioned that customer service is a rarity these days. I was thinking just the opposite. I am 50 and can remember no receipt, no return, no possibility. Now many stores offer email receipts (Macys), can track by phone number, hell Walmart just takes it back most of the time. No questions asked seems to be more the norm.

So perhaps it is more accurate to say less skilled employees are servicing customers with better policies and better tech. But I believe consumers never had it this good, at least based on policies.


No electrons were harmed in the production of this post via Tapatalk
 
DJBAILEY, unfortunately you didn't know about the "AGO" coupon code. The code provides free shipping for orders over $95 dollars. Since you spent over $100, you would have qualified. Next time.
 
I also always factor in the cost of shipping into each item to determine the final price before purchase. I think what most people feel uneasy about is for example if an order comes out to $75, that's now an automatic $19 for shipping even if the weight is 1 or 2 lbs. To me that's clearly a bit over the top. Working in the shipping industry the cost of shipping that package is only a fraction so to me that leaves a little bit of uneasiness. Not a lot of companies still base shipping on cost of items but more so on actual weight.

Don't get me wrong I still do business with AG but only when there are promotions or free shipping blocks out. The customer service is excellent!
 
Status
Not open for further replies.
Back
Top