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Moose's Mobile

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:mad: First time I've been let down by Autogeek. Placed an order on the 9th of Jan for some bottles of Dodo Juice Basic of Bling. Originally told it was on backorder but should be in between 10 and 14 days. Here I am 21 days later with no notification from Autogeek on my order and I finally call, to find out that it's hung up in customs.

I placed this order with expectations of it being here in the typical Autogeek promptness (I ordered these bottles to vendor for our local Mardi Gras festival next weekend) so the could be ready for my booth, all to find out that it probably won't make it (ETA getting to AG isn't until Feb 5th). I am very disappointed to say the least in Autogeek. I understand that they can't control the shipping, but a notifiation from them about it being delayed would have been appreciated so I could make other arangments. Now I'm stuck with less inventory then I anticipated and/or trying to find the item from another vendor and paying expedite shipping to get it here (which cuts my profit on the product).

I guess I'm slightly spoiled due to the quality of service you guys offer, but I'd honestly expect a delayed shipment notification from any vendor.

BTW for all those looking, the basic's of bling page still shows a "usually ships the same day" availability, nothing about a backorder. Glad I didn't make another purchase of this with the superbowl promo.
 
I really wish vendors in general would update their websites to show current availability. I had a similar issue with ordering a BOGO item a while back that was out of stock apparently and replaced with an alternative. I wouldn't have placed the order had I'd known the item was out of stock.

Your wanting of a notification for a shipping delay is very fair.
 
Just a tip, any time any seller tells you anything is "back ordered" or "out of stock" just pick somewhere else or something else to order. All though sellers may have the best intentions, its outside of their control when any product will arrive. "Back ordered" at my job means from one day until never again. Been through this too many times myself.

Although this doesn't excuse the seller. They should eat the thirty bucks and give it too you for free at this point. Either that, or upgrade it to another Dodo product for for the same $30. Satsuma Rock?
 
Yeah, I've learned my lesson now, just was hoping that the guys would follow through with me on this. It's not going to kill me or anything, just kinda disappointed in the whole "it's on backorder/stuck in customs, sorry *shrug*" kinda attitude that they have about it. And yeah, once they found out it was going to be a month before it got in, maybe check to see if another item could be substituted (or just refunded the first).
 
This why I only use American Express for online purchases. They have zero tolerance for online merchants that pull this, whether it's on purpose or not.
 
Moose have you called AG about your issue? I am sure their customer service department would be more than happy to work with you on this issue.
 
TundraPower said:
This why I only use American Express for online purchases. They have zero tolerance for online merchants that pull this, whether it's on purpose or not.
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One thing I think everyone here can vouch for is Autogeek does not "pull" anything. We have been in business for many years and we have same employees on the phone every time you call. No matter what the issue might be we are here to take care of you.

Wors said:
Moose have you called AG about your issue? I am sure their customer service department would be more than happy to work with you on this issue.
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Nick personally called the customer this morning as soon as we saw this post, got answering service and he left a message.
 
I'm sure it will be worked out.
On another note, I need to read up on American Express. I hate dealing with eBay sellers


Tapatalking
 
american express, ive been eyeing them i always get offers but im scared to open it and use it on AG (o_0)
 
psynx said:
american express, ive been eyeing them i always get offers but im scared to open it and use it on AG (o_0)
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Are you aware of just how much damage you could do on Autogeek with that card? :laughing: :laughing: :laughing:
 
Which basics of bling did you get?? I got the protection wax Saturday 26 on the sale. I still haven't got any shipping info, but when I called them on Tuesday they said it was out and UPS hasn't updated their system... still no shipping info...
 
Yeah I called them today, hince this post about it seeming very "It's in customs *shrug* we can try to expedite it when we get them in" reply. Maybe it wasn't, but that's the way I perceived it.

And yes I did have a call waiting for me when I got home this afternoon. Just called him back and left a message.

Didn't mean for this to turn into a vendor bash, Autogeek is a great company. Just disappointed in this particular order from them and the way it was handled.
 
Andr3wilson said:
Which basics of bling did you get?? I got the protection wax Saturday 26 on the sale. I still haven't got any shipping info, but when I called them on Tuesday they said it was out and UPS hasn't updated their system... still no shipping info...
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I purchased the basic's of bling detailing spray (the qd, green stuff)
 
So Nick just called me back. Got things worked out to my satisfaction. Back to a happy customer and will be purchasing from them again.

Thanks AG, I knew you guys are great.
 
Speaking of AMEX, they are great as far as warranty, extended protection etc. but then again MC/Visa will do the same with a lot of their cards.

I had a client back in 2000 that bought a $13,000 projector from me, new for $11,500 for his home theater, and I told him I would throw in installation and setup BUT didn't charge him for it which would have been another $1000 had he not bought it from me.

Well along the way he fired his general contractor and the project went into slow motion. As he started looking at his completion date being pushed out he decided he wanted to return the projector, OVER SIX MONTHS AFTER HE BOUGHT IT! Not because something was wrong with it, but that he wanted something newer, more expensive. We went around and around over it for another month and I told him I wasn't taking it back as it was a custom order, non-stocking item which he signed off on in the very beginning.

He worked at a law firm, well that's not exactly true, he worked at a H-U-G-E Law Firm downtown with well over 100 attorneys on staff! He tried to throw the weight of them at it putting all correspondence with AMEX on their letterhead. He had AMEX believing he was an attorney (more like they assumed) which I made sure they knew he wasn't. I stood my ground, kept great records, all phone calls, all notes, all contracts and all invoices. There was simply no way I was going to take it back, (much less afford to pay him for it)!

Bottom line, after I faxed AMEX 68 pages of documentation, he ended up having to STFU!!! I smiled, and went on with business. :) The downside is it took 2 weeks of my time and was a big hassle to deal with. AMEX might push, but you don't have to always have to fall into compliance. ;)
 
Meghan said:
One thing I think everyone here can vouch for is Autogeek does not "pull" anything. We have been in business for many years and we have same employees on the phone every time you call. No matter what the issue might be we are here to take care of you.

Nick personally called the customer this morning as soon as we saw this post, got answering service and he left a message.
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Don't take it personal. Just business. AG did the same thing to me a few weeks ago. Ordered a ton of Cyclo pads, all were advertised in stock, one was not, I got it a few weeks later. AG also sent me Poor Boy's Wheel Glaze instead of Poor Boy's Polish & Sealant, I called AG, they sent the Polish & Sealant and asked me to return the Glaze. That's about as rude as you can get, but hey it's all good. I also sent AG an email asking if they were going to match DetailedImage shipping, got no response. If you want to ban me from the forum for being truthful then do it.
 
Moose's Mobile said:
I am very disappointed to say the least in Autogeek. Glad I didn't make another purchase of this with the superbowl promo.
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Moose's Mobile said:
just kinda disappointed in the whole "it's on backorder/stuck in customs, sorry *shrug*" kinda attitude that they have about it .
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Moose's Mobile said:
Thanks AG, I knew you guys are great.
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If you "knew they are great",should of waited until you were able to check your messages,as Meghan stated Nick personally left you.Instead of jumping the gun with your dilemma on this publc forum.
If AG told you your order was held up in customs,obviously the order would be delayed.When you had AG on the phone,should of stated your concern/event.
 
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