A gift from the dealership

To fix that, you get a quote from a local REAL detailer. Likely something like a 'level 2 paint correction' and tell them THAT is how much they owe you.

Forget about YOUR time, because they are paying you for what it costs YOU to PAY a professional. (Not that you're not, just that THEY don't need to know that.) Bottom line is you paid for a professional service (one which I assume you got with the car repair). But along the line they managed to screw up your paint. If they take to their body shop to have it buffed and sealed it'll cost them at least $150~$200. Just give them the estimate as if that is where you want to take it, (even if it's one that you'd write for a customer) and tell them to pay it. Trust me, they'll do it, just not like it.... but they'll likely pay it.

Good luck brother!
 
cardaddy said:
To fix that, you get a quote from a local REAL detailer. Likely something like a 'level 2 paint correction' and tell them THAT is how much they owe you.

Forget about YOUR time, because they are paying you for what it costs YOU to PAY a professional. (Not that you're not, just that THEY don't need to know that.) Bottom line is you paid for a professional service (one which I assume you got with the car repair). But along the line they managed to screw up your paint. If they take to their body shop to have it buffed and sealed it'll cost them at least $150~$200. Just give them the estimate as if that is where you want to take it, (even if it's one that you'd write for a customer) and tell them to pay it. Trust me, they'll do it, just not like it.... but they'll likely pay it.

Good luck brother!
Click to expand...

Just a question Tony:

The car only has so much CC you can't keep taking it back every year to get polished out? Can you?
 
What is wrong with people when you tell them to not do something and they still do it?

It harshly reminds me of the time my last car went into the body shop to get some paint issues fixed and I told them not to wash the car because I'm anal and I like to do it myself. The body shop manager even wrote on the window, "DO NOT WASH, CUSTOMER WILL DO". Then after 3 weeks, he called me and mentioned cleaning it, and the next day when I saw my car in the sun... swirls. My last car, a 2007 Mazda3, was a nice grey color and I used to be able to inspect that car in the full sun and find not one swirls, scratch or anything related to improper detailing. They messed my car up in ONE wash. Ridiculous.

Keep us all informed when (or if) the dealer calls back. They're a bunch of shysters and will d!ck around with anyone they please, because a lot of these guys are concerned about money, not customer satisfaction, unless it involves lots of money, then they're kind of nice.

This is why I change my own oil and rotate my tires, and hopefully my newest car won't need anything other than that. I'll put a huge sign inside my car if I have to... "DO NOT WASH... or else", :laughing:.

Back when I had the Mazda3, one Mazda dealer understood that I didn't want it washed and they never washed it.
 
I need to make up a bunch of signs to put all over my car. That is not a bad idea. Probably need to put them in both English and Spanish.
In fact, I'll go ahead and give this idea to AutoGeek to make some professional looking ones maybe with a picture of a hose and a circle and a line going through it. Like the ghostbusters logo...ha..
 
bigez said:
I need to make up a bunch of signs to put all over my car. That is not a bad idea. Probably need to put them in both English and Spanish.
In fact, I'll go ahead and give this idea to AutoGeek to make some professional looking ones maybe with a picture of a hose and a circle and a line going through it. Like the ghostbusters logo...ha..
Click to expand...

Great idea!! They should make a steering wheel cover with that logo too!
 
Just stop going to your Dealer's who who sold you something, and continues to do so lol (easy)
 
hernandez.art13 said:
Just a question Tony:

The car only has so much CC you can't keep taking it back every year to get polished out? Can you?
Click to expand...

To a degree, no. Yet compounding deep swirls and rids out versus polishing lightly are two different things. I mean, sure... polishing is nothing more than leveling the paint, but in doing that it doesn't mean you're pushing the paint around like pudding in a bowl with the back of a spoon. That's where I think a glaze and especially products like coatings have been so successful and will continue to be in the future.

Not that a DA is removing paint on a scale equal to a wool pad and a rotary, but common sense has to come into play for sure.
 
What works for me:

Every time I have to take the car to a stealership, I put a large sign on an A4 piece of paper saying
"DO NOT WASH CAR" on the dash.
 
psnt1ol said:
I think they dried the car with a dirty towel since I am certain they don't do 2 bucket wash.
Click to expand...
Free dealership car wash? You would be lucky if they used a single bucket with fresh liquid. They probably used a brush that is in constant contact with the ground and share the same wash bucket with dozens of vehicles never changing the liquid but only refilling.

Businesses should be held accountable for crap like this. If it drastically affects the resale of my vehicle, i'm going to need compensation.

Get quotes from at least two detailers in your area and request compensation.
 
anonymoususer said:
Free dealership car wash? You would be lucky if they used a single bucket with fresh liquid. They probably used a brush that is in constant contact with the ground and share the same wash bucket with dozens of vehicles never changing the liquid but only refilling.

Businesses should be held accountable for crap like this. If it drastically affects the resale of my vehicle, i'm going to need compensation.

Get quotes from at least two detailers in your area and request compensation.
Click to expand...

At my job, the detail department (not sure why the call it that, anyway) uses "extra soft" brushes that I would use on tires and probably wheels, but not on paint. They spray tire shine ALL over the tires, it's milky white and they just let it dry. They washed my friend/co-worker's girlfriend's car and did that sloppy tire shine and he seemed kinda turned off by the looks of it. I then proceeded to tell him that they did that all wrong and I can do a much better job, lol. But dealership detailing is not about spending time and doing things right, it's all about shelling out tons of washed cars. They probably don't even get paid to pay attention to detail. It bugs me every time I see them crowd around a brand new car that has just arrived or has been purchased, thinking they know what the hell they're doing. One day I feel like I'm gonna explode and tell every single one of them they're doing it all wrong, but most of them are all Haitian, so they wouldn't understand me, lol.
 
Send them the link to this thread you've started...


Sorry to hear this bad news. When I used to own a "new" car and took it in for service, I would print out in huge font, like 120 Arial and center it and then tape one on the rear view mirror facing the windshield, on one on each passenger side window.

And then in a very serious manner, let the Service Manager know not to wash the car.

In fact, I would point to it and say,


Look at it? Doesn't it look like it was just waxed?


And they would usually say "yes" and that's because I kept it cleaned, shined and waxed all the time.


But if you don't point their eyes to the car and actually POINT OUT that it doesn't need to be washed and that you DON"T want it washed, then these people don't think, they just follow routine.


YOU have to take ownership of pointing the above out or you will get DISO



DISO = The Dealership Installed Swirl Option


This 2006 Mustang was buffed out at a local Ford Dealership here in the Stuart area...


I don't think I've ever seen a car so swirled out by the mis-use of a rotary buffer...
Horrendous005.jpg




Atrocious....


:dunno:
 
Most dealers don't get it. Mine does. I took delivery of my wife's car still in plastic 2 weeks ago. That cut 12 hours off my prep for opti coat.

I'd ask, demand if that didn't work, time and parts reimbursement. I'm sure they do the same to you when you get the car serviced so that's fair. You're still losing clear from the correction that is done because of their mistake.

That looks like a BMW and they are very sensitive to customer feed back. A few well placed comments on the rating web sites should get them seeing your side of the story.
 
psnt1ol said:
When I dropped off the car in the morning, I saw a guy wiping down all the cars on the lot with a (singular) large chamois. 20 feet in front of him was a guy in a truck with a power washer rinsing all the cars down and no evidence of soap being used anywhere. I am sure this was the method they employed to wash my car.
Click to expand...

Honestly the procedure they use for cars on the lot is different than for customer cars. Frequently that lot cleaning is subcontracted out. I'm pretty sure they didn't use that method on your car. More likely the method someone described above, of using a brush that has been sitting bristles-down on the concrete floor, with a bucket that gets emptied at the end of the day.
 
Update....

The dealership called me this morning. They took responsibility for this mishap. They didn't give me any excuses or runarounds. As expected, they offered to fix the paint with their Detail Department which I respectfully declined. They asked me what it will take to make it right and I told them. I offered them a win-win situation. Give me a credit (several hundred dollars) toward my future service at the dealership. They called me back several hours later and left me a voicemail. The request has been approved by management and the amount will be logged to my records as a credit for future service.

Like I said earlier....this dealership always had treated me fairly in the past and I want to give them an opportunity to do what's right prior to me taking drastic measures against them. Everyone makes mistakes....it is how one resolves them that matters.

My take away is this..... Get signs made that say "Do not Wash" and post them all over next time I am at the dealership. I also want to thank everyone who chimed in. Your support and suggestions made a big difference in my approach in handling this issue.
 
Great result!

Good for you for keeping a level head and negotiating a favourable outcome. Many (myself included) would probably have blown their stack!
 
psnt1ol said:
Update....

The dealership called me this morning. They took responsibility for this mishap. They didn't give me any excuses or runarounds. As expected, they offered to fix the paint with their Detail Department which I respectfully declined. They asked me what it will take to make it right and I told them. I offered them a win-win situation. Give me a credit (several hundred dollars) toward my future service at the dealership. They called me back several hours later and left me a voicemail. The request has been approved by management and the amount will be logged to my records as a credit for future service.

Like I said earlier....this dealership always had treated me fairly in the past and I want to give them an opportunity to do what's right prior to me taking drastic measures against them. Everyone makes mistakes....it is how one resolves them that matters.

My take away is this..... Get signs made that say "Do not Wash" and post them all over next time I am at the dealership. I also want to thank everyone who chimed in. Your support and suggestions made a big difference in my approach in handling this issue.
Click to expand...
Glad it worked out. Save that voicemail or get something in writing.
 
davey g-force said:
Great result!

Good for you for keeping a level head and negotiating a favourable outcome. Many (myself included) would probably have blown their stack!
Click to expand...

Thanks....

The service advisor that I spoke this morning actually thank me for not "yelling" at her.

Like I said earlier..... with everyone's input here on AG, it really help me stay focus and not allowing my emotion to rule the day.
 
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