Recent content by fdfretes

Have you tried emailing him or the customer support people directly ? The one time I tried sending him a PM his inbox was full but with an e-mail both him and the customer support department were quick to reply and went above and beyond to make things right. To be honest I was dissapointed at...

When the issue is over with I certainly will, thanks for the suggestion.

I daily drive a Series 200 Toyota Landcruiser, so in my case, I would certainly hope it would be more reliable than a Kia Picanto!! ...both Mercedes sedans i've owned have been rock solid reliable for the time i've owned them, but that isn't saying much since I only owned them for about 50k...

Not necessarily - when buying cheap items if they arrive broken or last a very small amount of time its not a big deal but when you buy something known for its quality and it arrives broken its a little different...the Kia I bought for the wife cost 10 grand new, if it had an issue 6 months down...

I have been since contacted by Dylan and are in the process of sending me a replacement.

UPDATE: I have been contacted by Dylan and it should be sorted out soon.

Heh - the only thing that i've gotten in my very luxurious rupes bag was an ibrid nano that was dead on arrival - 13 emails and a week later and its still sitting on my desk with no concise response from the people at RUPES...tsk tsk tsk

Yeah - my ibrid nano was dead from the factory and am having a tough time even getting a replacement...sigh...

Almost a week later and am still getting the run-around from the people at RUPES saying that they will contact the people in Italy to get me a 230v replacement. First they tell me that RUPES USA cannot take care of the repair, and later telling me that RUPES USA only services US spec'd machines...

That is true, however, here is the issue: When I buy from Amazon, I have it sent to a forwarding PO box in Miami which then gets sent to me in South America. Since Amazon only shipped it from its warehouse, to Miami, that is what it is willing to cover normally...it will not cover a return all...

I also realize that the whole shipping situation has nothing to do with RUPES itself but has to do where I chose to live, however, I wouldn't have plunked down the equivalent of almost two month's salaries down here if I expected even for a minute that I would get a product that didn't work.

As per amazon's guidelines I can return it and get a refund, or get it replaced - what I am trying to do is not spend $450 on shipping by the time all of this is over...I don't know if this is normal or not but I really expected things to be a little smoother when buying what I thought would be...

So far, nothing definitive from the people at RUPES...sigh...

The issue here is that it would have to be a shipping label all the way from South America - I got an email back from customer support saying that they were forwarding the email to another person to take care of it...hopefully that will come through tomorrow...if they agree to take care of...

Honestly I have no idea if they are authorized or not. It's these guys but on amazon: Steel Image Car, Truck and Boat Care Products RUPES - Detailing Tools : Car Wash Supplies Professional https://www.amazon.com/s?marketplaceID=ATVPDKIKX0DER&me=A2YJIWOUOU7F98&merchant=A2YJIWOUOU7F98&redirect=true