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Interesting thought on that. There were times that I though I was working a little too cheaply but then he'd hand me his wife's car for a full service or his daily driver for full service. Oh well. I have a full card for this weekend so hopefully his guy is doing right by him...

Oh I treated him MORE than fairly. I gave him a really good price on all of the work that I did for him because he was not only a good customer, but seems like a decent guy and always seemed to have work for me. I'm not mad or anything, I just thought the way that he handled that particular...

+1 on the 303

If you've seen my FB page, there is a particular car that shows up quite a bit. Not going to mention it because I know he occasionally looks at forums. Toward the end of last year, the weather was very uncooperative and we tried to reschedule a regular wash a couple of times. In the end, we...

I started with a couple of friends' cars. Once I had some photos I wound up networking into a local small business group. Referrals are all I do now and I do not advertise. It's all word of mouth and I pick and choose what jobs I want to do. Granted I have a 9 to 5 job, but I could easily fill...

I did this earlier this year. I didn't exactly say "no", but I told the customer that my next opening was in August (she called in April) and that if I had a cancellation I would let her know. I had done one of her daily drivers that I later found out had been in a junkyard and the second time...

Re: Don't wash car !!!!!!!!!!! One of my best customers was referred to me after the dealer wrecked the finish on his SRT. Shortly after he drove it home, one of the engine mount bolts broke causing a chain reaction of damage under the hood. He brought the car in for service and at some point...

Ya know, living in FLA and having contacts in NYC you could book a lot of the snowbirds.

Thanks ! It was pretty gross, especially inside the door pockets, but all in all it cleaned up well. As far as raising my pricing, I doubt raising it would have weeded them out. After thinking about it for a while I think they were more concerned with getting rid of the paint on the bumper. I'm...

$130 for a full correction and interior.... Clearly I'm overcharging my customers :P

In the 3 years that my p/t business has been in operation, I have managed to build a good base of repeat customers and quite a few referrals. In that time, the closest thing I have had to a complaint came from a customer who asked if I could "dust off" the car (their driveway was a dirt path off...

I have printed tees and baseball caps that I wear to all of my jobs (and estimates if necessary). Looks professional and you're not beating up your personal clothing.

I work in the sun a lot although I do have a canopy. I swear by 303 Products Speed Detailer. I use it on just about every job. Removes water spots and is a nice overall finishing spray. If you must work in direct sunlight, be fast and thorough with initial wash and dry, then small sections at a...

Agreed. Happened with my used car. They repainted and went right over the old clear coat. Luckily it was just the bumper.

Wow. Sounds familiar. We think too much. Been there. Once I got beyond that stage, it was my fear of my first customer. Admittedly I expected way too much in the "results" department from a beater daily driver that had driven behind one too many salt trucks. I was discouraged but when my second...

When your 8 year old announces in the middle of the museum exhibit that "people need to stop touching the cars! We just cleaned them and they just can't keep their hands off them". Or his most recent " daddy I'm going to buy a Lamborghini Muira and I'm only going to let you wash it".

For me, being mobile is the key, added to my simple attitude that there is no such thing as "no". My business has been almost entirely mobile (with the exception of 2 customers who insist on dropping their vehicles with me) and there are VERY few mobile guys in my area. When a customer asks if I...

Don't waste your money at the dealer. They are using the exact same technology as the aftermarket installer and doubling the price. I've installed remote starters on every car I've owned for the last 10 years and never used the dealer.

Just wanted to follow up with the 303 Speed Detailer. I've been using it on nearly every job. I've actually taken to using it as a final wipe product after applying wax to remove any dust and leave behind extra UV protection. It is now the only detail spray that I'm using and I literally use it...

I don't charge extra for anything within a 20 minute drive. Outside of that I add accordingly for fuel up to 1 hr. If it's over an hour drive, I give the price up front which includes time and fuel. ALWAYS be up front about travel and fuel. You do not want to sell yourself short and get your...