AGO customer service is unbeatable

Jenn1270

Jenn1270

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So I got my new bucket dolly yesterday and one of the casters kept coming out. Called Dwayne this AM and a new one is on the way. Now THAT is great customer service.

THANKS Dwayne!

Jenn
 
Dang Dwayne you must be busy!

I have been trying since 12 and your either not there or the line is busy. Ahh
 
maximus20895 said:
Dang Dwayne you must be busy!

I have been trying since 12 and your either not there or the line is busy. Ahh
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I was actually outside testing out some secret new products with Max. Nope, no hints yet!

Make sure to leave a message with your number or PM it to me and I'll call you back.
 
I just did a few minutes ago, but i'll PM you as well :)

No hints at all :(
 
I really wish I could agree with all of you, but I cant! I must be that one guy that's had terrible luck with the customer service here. I'm talking more than 3 times. Coincidence??? I just cant win. I've followed the advice of you guys about calling, putting notes in the message box on the order form with no response or acknowlegment of my notes whatsoever!
I'm terribly dissapointed after reading all the praise you guys give them. I'm waiting to see some of that great customer service you guys experience.
 
Hi mtnbiker,

I'm in the office today and can be reached from 10AM-4PM EST at 800-869-3011 ext 212 or you can send me a PM with a number where you may be reached.

I will be happy to take a look at your order history to find out what went wrong and see how we can turn this around so that you too will experience excellent customer service with Autogeek. Our goal as a company is that everyone receives the best customer service from our team of professionals and it's my highest priority to make this happen.
 
I have had great service too. I never posted about my problem, but I will now. I had a new 5" backing plate that I used one weekend and the Velcro started to separate from the plate. I took two pictures and sent a direct email to Meghan. She promptly emailed me back and forwarded my email to someone else who looked into the problem. A day later, Meghan emailed me back stating that I must have got a defective backing plate and sent me a new one which I had before the following weekend. That, in my book was great customer service. I know it may be a small thing, but that's what makes AG a great place to do business with.
I'm sure you can get your issue straightend out mtnbiker!
 
mtnbiker said:
I really wish I could agree with all of you, but I cant! I must be that one guy that's had terrible luck with the customer service here. I'm talking more than 3 times. Coincidence??? I just cant win. I've followed the advice of you guys about calling, putting notes in the message box on the order form with no response or acknowlegment of my notes whatsoever!
I'm terribly dissapointed after reading all the praise you guys give them. I'm waiting to see some of that great customer service you guys experience.
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There are several of us here you can contact directly if you need assistance, my line is always open for you 800-869-3011 ext 207 ! If after hours you can always email me at [email protected] I get my emails all hours of the day!

FastZR1 said:
I have had great service too. I never posted about my problem, but I will now. I had a new 5" backing plate that I used one weekend and the Velcro started to separate from the plate. I took two pictures and sent a direct email to Meghan. She promptly emailed me back and forwarded my email to someone else who looked into the problem. A day later, Meghan emailed me back stating that I must have got a defective backing plate and sent me a new one which I had before the following weekend. That, in my book was great customer service. I know it may be a small thing, but that's what makes AG a great place to do business with.
I'm sure you can get your issue straightend out mtnbiker!
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Thank you for sharing your experience, I know now a days good customer service is hard to find. We do our best to keep it alive at the Autogeek and if someone feels they are not getting great customer service, just call me!
 
I am waiting for my new backing plate for my G110v2 that is only 2 month,s old, to replace the one that came apart last thursday!!! It's being shipped but have not recieved a shipping confirmation as of yet, but I am confident that it will eventually show up, I am at a stand still until it shows up!!! Auto Geek always seems to come thru no matter what the ISSUE !!
 
Thanks people, Although I have been working during normal business hours + some, & Saturday, I will be making a call as soon as is convenient.
Meghan, my complaint is to much for an e-mail but I will call you.
Thanks
 
Meghan will fix you right up!
]I called her this morning and she was Queen of Customer Service once again. (I will tell max you need a tiara made) AGO From My experience really Takes it one customer at a time and very personal. Also Remember they are Human (Ok Meghan is Superhuman) so they have to sleep and Enjoy time off on the weekends. I have seen a few posts over the years that look like "I emailed Pm'd and Called and got no answer" Well did you realize its 2am Saturday morning?
Relax people and let the AGO Customer service Euphoria make it all good.
:xyxthumbs:
 
Vette 03 said:
I am waiting for my new backing plate for my G110v2 that is only 2 month,s old, to replace the one that came apart last thursday!!! It's being shipped but have not recieved a shipping confirmation as of yet, but I am confident that it will eventually show up, I am at a stand still until it shows up!!! Auto Geek always seems to come thru no matter what the ISSUE !!
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PM me your shipping info so I can get you tracking on that replacement. THis way you will know when you should be seeing it.

mtnbiker said:
Thanks people, Although I have been working during normal business hours + some, & Saturday, I will be making a call as soon as is convenient.
Meghan, my complaint is to much for an e-mail but I will call you.
Thanks
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You can call me whenever you have time, I am here all week long and Jason is always here on Saturdays if that works better for you.

So.Cal. said:
Meghan will fix you right up!
]I called her this morning and she was Queen of Customer Service once again. (I will tell max you need a tiara made) AGO From My experience really Takes it one customer at a time and very personal. Also Remember they are Human (Ok Meghan is Superhuman) so they have to sleep and Enjoy time off on the weekends. I have seen a few posts over the years that look like "I emailed Pm'd and Called and got no answer" Well did you realize its 2am Saturday morning?
Relax people and let the AGO Customer service Euphoria make it all good.
:xyxthumbs:
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Yes we are all human, we do our best and sometimes someone might not think its enough but we try and try harder everyday. If you feel that someone is not trying hard enough contact me! :props:
And thank you for the kind words a Tiara would be nice but hard to wear with the phone headset on my head. Maybe I should "bedazzle" my headset! :p
Love all of you guys, you are the reason I have a place to come to everyday to work and we never forget that! :kiss:
 
AG customer service is amazing. I've only had two mishaps, I received a Skwami tire 2 tire pressure exchanger that leaked air, Meghan immediately replaced it with two more of the same, no questions asked. The other was a Cyan HT pad that came separated from the Velcro, replaced immediately as well.

Also, the couple orders I've placed over the phone instead of on the internet, I asked for a sale price that I missed and got it, no hesitation! Thanks Dwayne! :urtheman:

Meghan said:
Maybe I should "bedazzle" my headset! :p
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:laughing:
 
mtnbiker said:
I really wish I could agree with all of you, but I cant! I must be that one guy that's had terrible luck with the customer service here. I'm talking more than 3 times. Coincidence??? I just cant win. I've followed the advice of you guys about calling, putting notes in the message box on the order form with no response or acknowlegment of my notes whatsoever!
I'm terribly dissapointed after reading all the praise you guys give them. I'm waiting to see some of that great customer service you guys experience.
Click to expand...


Well , it's happenning. I've been communicating with Dwayne. He's been bending over backwards to help me ever since. We got things straightened out & are on the right track.
Thanks Dwayne
 
mtnbiker said:
Well , it's happenning. I've been communicating with Dwayne. He's been bending over backwards to help me ever since. We got things straightened out & are on the right track.
Thanks Dwayne
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Cooooooooool! :dblthumb2::righton:
 
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