Almost Called Police On Detail Job Today

Yeah...at this point I would let it go. As much as it sucks if you go back and put more work into it you know he's going to say it isn't right and stiff you again. The time it would take to drag him into court...even if you ended up with a settlement of an extra 100.00 is it worth the trouble. You could talk to the son again and try to threaten court...I'm sure he knows without a contract you probably won't get anything. Might be a good idea to have a contract template to enter services promised and price and get it signed by the customer before you do any work. I know it doesn't happen often...but it's not really any investment to protect you from this kind of thing.
Thank you for your help. After dealing with these people I think I am going to stay clear, the $60 covered supplies and gas for today plus money for dinner so I didn't lose money today. I am going to let it go but never detail for him again. It is not worth it to take him to small claims court. Thinking about it again I should have called the police while he was yelling and maybe got them involved and them seeing how he was treating me. I'm going to let it go.
 
So let me get this straight, they paid you $60 for a $200 job. Then the son asks you to come back to do a compound for an additional $20 or 220? How about lsp?
I think I would cut my losses and walk away. These guys probably don't know what exactly goes into a compound job or just trying to get away with something.
 
lesson learned, and just move on. maybe in the future you can have a written agreement (price included) on what is to be done so there is no dispute if you have to involve the law...
 
The son ordered the job to you so the client shall be the son not that crazy father. Basically you must deal with the client, the son, for the payment, etc. However, seeing the father being crazy like that, how you can trust his son being a good person???
 
Cut your loss and leave it. These people are best for the 5 dollar car wash places.

^ Exactly.

If you attempt to press the issue you may end up with a bad reputation because of these knuckle heads. It's just not worth it, let them be happy low life scums and try to prepare against this in the future.
 
just curious as I don't detail professionally, you guys don't make people leave a deposit for at least half the quoted price? or, make customers sign some sort of agreement?
 
I agree cut and run.

Do not assume if you compound the Ford Excursion you will get paid. If history repeats you did not get paid the first time, stay away the second time.
Cut your losses and Run!
 
Considered this a lessons learned. Next time, get the work and cost estimate down in writing so there is no ambiguity.
 
Your contract is with the son, not the father. Call the son and ask for him to satisfy his end of the agreement and negotiate some form of a settlement if you did not finish the work. Otherwise, ask for the remaining balance.
 
Not being a professional detailer my opinion is to walk away = people are crazy these days.

I came to this forum from the other side of the fence. I didn't have a signed contract with a detailer who has his own business. We talked over what I wanted and he showed me his truck that he claimed he did. The truck was black and it was very nice detail. He said he was going to make my black car shine just like his black truck. I even had a text from him where he stated it will not be swirled. Check out my photos for the 80$ swirly.

He offered to "fix" it until it was right. My response. Fool me once. Shame on you. Fool me twice. Shame on me
 
Very interesting thread. There is a saying karma is a you know what. I'm just really sorry this happened to you and the help you had. I personally don't like to be talked to like that either. You made the right decision on not compunding if it didn't need it. Theres more risk of marring it if you did. Your an honest man you have a lot of support here if needed.
 
just curious as I don't detail professionally, you guys don't make people leave a deposit for at least half the quoted price? or, make customers sign some sort of agreement?

Nope. I have a quote sheet I can have them sign before any work begins but I rarely use it. I accept payment after the job is complete or sometimes during if the client has to leave before I am finished.

Upon reading this thread, though, I may start using the quote form more.
 
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Now lets analyze this a little. Son calls & requests service & agrees to price. Dad comes & cusses you out. You talk to Son who now has a different attitude & doesn’t want to pay the price.

I hate to tell you but you’ve just been had. You just gave this guy what he wanted, a $200.00 detail for $60.00. Believe me, you aren’t the 1st person he has done this to & you won't be the last. People like him believe if they yell, scream, cuss, & cause a scene, they can get their way & get what they want.

Who can afford to drive an Excursion these days? If he can afford to fill that thing up at the pump he can afford to pay your bill.

When he left your shop I’m sure he laughed all the way home. Personally, I not only hate people like this, I loathe them. So much so, that I would go after him in small claims court. Where I live it costs you $100.00 to file a suit. But I would spend the money just to get him in front of a judge. You will have to summons him & the son. You will also need your associate to back you up.

If you drag him into court you might make him think twice the next time he tries this stunt.

Also I would go to your local police dept. & explain the situation to them & see if there is some statue he broke & you could maybe have him arrested. Not just for not paying the bill but for the harassment.

Finally, I would make a new policy & not give a person their keys back until they paid your bill. If they have a problem then call the police. You might also want to make up a business form that lists all your services. On each job you do, check off the services you will perform, & then have a space for the price you will charge for those services. Have the customer sign the work order before any work begins.
 
Just like in any business you will run into people like this. I understand your frustration and all the hard work you put into this job.

I can't speak for you but if it were me I would just let it go. I know you are out the money but I don't think it's worth the energy and time to try to make someone happy who has done you this way. JMHO.
 
This is nuts. I'd say this is a con job but I honestly can't be sure. I always have the client's keys, and I've had one situation like this where it played in my favor - payment refused after job well done(IMO), keys refused, I actually had the phone in my hand to dial the police and he buckled. Sometimes calling their bluff is the best way to handle it. A set of transponder keys with a remote is worth a lot more than $200 in most cases.

X2 on conceal carry. My Glock is always with me for situations like this, and I hope I never find myself in your shoes. Mostly I carry because some jobs result in $500+ in cash, and no crackhead at a stoplight is getting lucky on my watch. If he was truly threatening, I would have pushed him to see how far he'd go. Hit me, mofo. I dare you. I'd rather see him leave in cuffs than accept $60 for six hours of work between two people. That's $5 per hour per person. Should have refused payment altogether unless it was the agreed amount in full. By accepting that payment, you effectively haggled yourself down and don't have much of a leg to stand on legally if you choose to pursue it. This is now a "he said, he said" situation in court.

Its a hard lesson learned, but had you talked to dear ol' daddy about the job in depth, perhaps this argument could have occurred before the work had even started.

Sit back, have a beer. Laugh it off at a comedy, or do whatever lifts your spirits. Forget these douchebags, robbing a detailer won't take away the fact that they live in their own filth.
 
My company is in the software business and it seems about once every year we get a customer like the one you experienced. It is hard, but unfortunately it is best just to walk away and instead concentrate on developing good relations with your current and new customers.
 
Delt with a similar deal to this a long time ago. Installing remote starters on the side.

My mom said she had a friend that wanted to have a RS put in his daughters car and he chose what options (keyless, trunk, etc) The daughter lives with the ex-wife and he is an over the road trucker.

Get there (cold and nasty stormy day in Upstate NY) and complete the job, the mother and daughter are mad cause it doesnt have Keyless and I tried to tell them that Dad didnt pay for that, they made up a whole bunch of stuff about things I did wrong to Dad. A week later when he gets home he calls me yelling and making a big deal like we never talked about any of it!

Needless to say I beat myself up about it for a long time (years) but the lesson I did learn was I am NEVER EVER doing that kind of deal again. One person pays as a gift...with out getting EVERY SINGLE DETAIL IN WRITING if at all! I hate those deals when it comes to a service business.
 
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