Are you kidding me, dealer?!?

I have a small, independent shop do my tires. I’m going to be getting new ones next year. This shop does much better work than the big chains and takes pride in its work. The place is immaculate too, as in being able to eat off the floor.
 
Sorry to hear, like others have said a common issue at most dealerships. Most likely a breakdown in communication. Your vehicle was most likely handled by a variety of people at the dealership (service advisor, service tech, detailer, etc).
 
carcarecoaches said:
Sorry to hear, like others have said a common issue at most dealerships. Most likely a breakdown in communication. Your vehicle was most likely handled by a variety of people at the dealership (service advisor, service tech, detailer, etc).
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Yep, you pretty much nailed it.

I never followed up, but I did call the dealership and complain. The service manager was a very nice guy (that’s a plus) and admitted that his washers missed the note, admitted “let’s be real, they probably aren’t the brightest bulbs but I’ll let them know that they should have talked to the supervisor before proceeding with any type of drying or squeegee.”

The guy was too nice for me to complain further, plus I know nothing will come out of this experience. But at least he knows I was disgusted with the squeegee dry (more so than the mistake of setting the car to begin with).
 
Thank goodness I have a good repute with the service department and they know not to touch the car in terms of a wash, etc.

LOL my HUSBAND tells his dealership, "my wife said to tell you NOT to wash the car".....

:laughing::laughing::laughing:
 
I mostly use an independent shop, and I don't have to worry about it being washed without my knowledge - their recommended detailer is ME!

We did have a maintenance package on our new Accord, and found one of the finance guys was a Geek too! I always take them clean cars, put up the 'Do Not Wash' hangtag, and have it noted in the work order.
 
DetailKitty said:
Thank goodness I have a good repute with the service department and they know not to touch the car in terms of a wash, etc.

LOL my HUSBAND tells his dealership, "my wife said to tell you NOT to wash the car".....

:laughing::laughing::laughing:
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...."If you know what's good for you..........."

Lmao, Monica.
 
acuRAS82 said:
Yep, you pretty much nailed it.

I never followed up, but I did call the dealership and complain. The service manager was a very nice guy (that’s a plus) and admitted that his washers missed the note, admitted “let’s be real, they probably aren’t the brightest bulbs but I’ll let them know that they should have talked to the supervisor before proceeding with any type of drying or squeegee.”

The guy was too nice for me to complain further, plus I know nothing will come out of this experience. But at least he knows I was disgusted with the squeegee dry (more so than the mistake of setting the car to begin with).
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Ya like you said, it really is hit and miss with dealership staff. It's fairly high turn over for most positions and as a result, hit and miss.
 
acuRAS82 said:
Real quick ventilation needed. Wife brought her Q5 to the dealer for a maintenance check up. I told her, who told the service guy, DO NOT WASH MY (freakin’) CAR.

“OK, no problem”.

Wife picks car up after work, service guy says:
“Yeeaaah, so they didn’t see my note and started spraying the car with water... but don’t worry, they then saw the note before washing it and squeegee’d the water off.”

Sure enough the car has water-smeared-dust-streaks all over it. I’m not going to inspect it for swirls/marring. She’ll get a finishing polish before winter prep (was previously hoping to not polish again this year.

Doesn’t matter where the dealership is (this was one in a very snooty town). These people are bad, really bad.
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A dealer did this to my basically perfect g37 that I hsd paid to get opticoated. Swirled the hell out of the whole car.

I made them pay for correction and reapplication of opti.

Sent from my Pixel 3 XL using Tapatalk
 
ntwillie1 said:
Sorry to hear that OP. Maybe the do not wash hanger idea is not so bad. My dealer is pretty good about not washing my cars as they know how nuts I am. They take a big marker and write it on the windshield. I recently took one of them to an independent for a cam magnet job which they charged me $150 for vs the dealer that wanted $500 and I would never have thought an independent would be washing a car after service. Well I was wrong, lol. It's my bad since i didn't tell them. He knows now.

BSoares, I had 4 rims damaged on an Acura MDX at once at a firestone a few years back. You are smart to take pictures before. Try to take the car in clean so they can't say it showed up dirty and they couldn't tell if it the damage was already there. I took mine in for new tires during winter and they said the car was dirty so they couldn't tell. Anyway, I ended up getting 4 new rims from them but I would rather not have gone through the trouble.
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I made a do not wash sign for each window in my car, plus the steering wheel plus hanging from the rear view mirror.

After the Infiniti dealer effed up my black opticoated g37, they deserve the signs.

Sent from my Pixel 3 XL using Tapatalk
 
acuRAS82 said:
Real quick ventilation needed. Wife brought her Q5 to the dealer for a maintenance check up. I told her, who told the service guy, DO NOT WASH MY (freakin’) CAR.

“OK, no problem”.

Wife picks car up after work, service guy says:
“Yeeaaah, so they didn’t see my note and started spraying the car with water... but don’t worry, they then saw the note before washing it and squeegee’d the water off.”

Sure enough the car has water-smeared-dust-streaks all over it. I’m not going to inspect it for swirls/marring. She’ll get a finishing polish before winter prep (was previously hoping to not polish again this year.

Doesn’t matter where the dealership is (this was one in a very snooty town). These people are bad, really bad.
Click to expand...

I tape my sign to the outside driver side window and one to the dash or shifter area. I did create some hanging ones but they typically get pulled off by the techs and left on the seat. No thanks. The one on the outside can't be missed.
 
Yes sir I learned the hard way. Dealers now a days have a lot of young techs, that are careless and just don’t care. Not at all are like that. Even other tire shops do that as well, I had to get a plug for my tire. The guy ended up scratching clear coat off rim, it was my fault for not noticing when I left.

Take extra extra precautions now is what I do
 
My Mom is taking delivery of a brand new car, sometime soon. I told Her, and My Father"Tell The Dealership, do NOT do a prep on the car! I don't care what they say, DON'T do it!" I've seen brand new cars with buffer trails, dull spots and all sorts of bad stuff. Who the hell trains these hacks?

The previous owner of My Vette was the same way....told them DO NOT wash it or ANYTHING! :)

I am hoping She gets pearl white. I love that color! It becomes silvery in certain lighting. Can't wait to seal up that nice, new paint with CSL/EXO. Doing the jambs, EVERYTHING.
 
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