Auto Geek Bad Customer Service?

john b said:
fwiw i always go to penny if i have a problem.not long ago i could not get any responses from the autopia side and e mailed penny @ag and no more problem
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Autopia doesn't reply to emails at all. I recently had an order and just wanted to know the status. 2 emails and no replies over a 1 week period.
 
My foam cannon was cracked upon arrival and for some reason they shipped it with the plastic barrel threaded onto the gun already and it was obvious someone had threaded it on too tightly causing the brake. I called them up immediately and got sent to a person who didn't answer so I called back again and told them and they said to leave a voicemail. I left a voicemail and my return number and let them know what part was broken and after waiting for a few days I called back and was transfered to the same person AGAIN and he still did not answer and the lady asked if I wanted to leave another voicemail! Why would I want to do that if I never got a call back the first time?? She said I could also email him and that would be more likely to get a response. I emailed him and finally got a short response saying the part was already being shipped and it had been taken care of. Thanks for letting me know, guys. It took about 10 days to arrive.

Not good customer service, especially after the crazy amount of money I had just spent. You'd think they would ship it overnight or at least 2 day air to make up for the wait and inconvenience I had to put up with.

This is the email I got. It comes off as short and careless IMO.

Customer service already took care of this for you on Friday. Arrangements to ship out a Tornador Foamer Replacement Cap(TOR-CT-1100 ) already have been made.

Thank you.

This is the only complaint I've had so far.
 
I also have had great service from AG, except once (ugh). I was making my biggest order yet and wanted to call instead of using my comp. Well due to my disability I have slurred speach, my first agent was so rude and had NO PATIENCE, he interupted me and said, Im tranferring you. Let me say that whoever came on next was awesome, I think maybe Ray, so I wrote a complaint and also praised Ray but never heard back.
 
Just to add to this thread about my recent experience with AG and the glass Cobra MF towels fraying. I did call customer care and spoke to Barbara who had informed me AG could no longer get those towels from the manufacturer. She asked if a store credit would be acceptable, and I graciously accepted.

Bottom line, calling customer service is by far the best way to resolve any issues. -Ed
 
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MyFirstES300 said:
Just to add to this thread about my recent experience with AG and the glass Cobra MF towels fraying. I did call customer care and spoke to Barbara who had informed me AG could no longer get those towels from the manufacturer. She asked if a store credit would be acceptable, and I graciously accepted.

Bottom line, calling customer service is by far the best way to resolve any issues. -Ed
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were they the blue cobra one's by chance? How long did you use them for? Noticed mine started fraying, Washed them only twice.
 
BradsDetailing said:
were they the blue cobra one's by chance? How long did you use them for? Noticed mine started fraying, Washed them only twice.
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No, they were not. Check the link I supplied unless they removed it from their web site. Mine were white waffle weave. Which ones do you have? LOL, I'd like to know so I don't make the same mistake twice :) -Ed

The Cobra Waffle Weave Microfiber Glass Towel cleans & buffs glass to crystal clarity with the soft texture of genuine Cobra microfiber.
 
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Thats one thing that ago has is great cs, I love penny!

Sent from my SCH-I605 using AG Online
 
swanicyouth said:
I bet an O ring fell out of it is twisted in the adapter. That's what caused mine to leak.
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The O ring in the Karcher K Series is actually inside the adapter. I'm not sure if your adapter is the same. But it will make it do something similar for the K Series.

How do I know? Because I bought the adapter here at AG and mine leaked. Then I found an O ring on the floor. Did some You Tube searching.
 
I skipped and skimmed most of this thread, so, I may have missed a little info.

I have never had anything but excellent customer service from AG. Any problem I have ever had has been resolved quickly and completely. I find it hard to believe anyone else has not had the same experience. I am no one special and I dont order a ton of stuff from them. They do, however, treat me like I am one of their top customers.

I think anyone feeling like they werent taken care of should call and discuss the situation with the CS team. I find it hard to believe they wouldnt resolve it.
 
I have yet to receive anything short of stellar customer service from AG.

Same can be said with Autopia as well.
 
Even though I am not a pro detailers, I have had many orders with AG and have called them for advise. They have made me feel like I am their most important customer. I won't even consider buying from anywhere else. I'm sure that there are errors made; we're all human. I'm just glad I found AG!
 
While their customer service is good, and better than most, it's not perfect. Why do you HAVE to call to get anything done? What's the point of having emails if they won't return them? Good customer service is receiving a reply and resolution quickly, and through the easiest avenue for the CUSTOMER (hence CUSTOMER service).
 
xoulu said:
When I took it apart to put the Teflon tape on there was no ring or anything. I'll give them a call tomorrow to see what they suggest. I might go to Home Depot or Lowes to look for a ring if that will fix it
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Were you able to find an O ring yet?
 
Strange that no one from AG had any comments in this thread. Does not seem like good service to me. I find hard to understand why emails are not responded within the hour.
 
I have also had good success with email. Now, I usually email directly to someone such as Meghan rather than just using the "contact us" email. If you have had problems with it, you should let them know. I bet they want to fix anything they can. Customer Service is a priority for them.
 
I've had no beef with AG service. If I ever did have an issue they always replaced it. And that was one time and it was mostly because UPS handled the package like mofo's
 
It's almost hard to believe these stories. Kind of like when your kid does something bad and you can't bring yourself to believe it. I have always had great business with Autogeek, great customer service and OP you should have just called plain and simple.
 
I dunno' about hard to believe. I've had my share of screwed up orders, orders changed without my permission, wrong pricing etc. Thing is, none of them should have happened to begin with. Ordering by placing items in a 'cart' then printing out that 'cart' then receiving a bill for something that is different than the 'cart' just shouldn't be happening. (Whether its a price change or out of stock, either way there should be a system in place to notify the buyer that what they are seeing, and what is going to happen are two different things.)

Although with a couple of e-mails it usually gets straightened out just fine.

As for no comments in an open thread, (from AG) that in and of itself is a firestorm that I'd not even BEGIN to take part in from my side or theirs. Just no winning in that situation. CS is better when its done one-on-one between both parties, and addresses each individual situation.
 
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