Autogeek Really Dropping the Ball

P

PDC

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Placed an order on March 22. Everything showed as in stock and ready to ship. Payed with the bank account linked to my PayPal acct, money transferred immediately.
Received a confirmation email - but no shipping email.
Logged into my account and the order does not appear as a current or pending order.
Autogeek does not post their phone number on their website. I found it on a website called ‘pissedconsumer.com’ - that’s not a good sign.
Called and was told that they were switching to a new warehouse and somehow, my order did not get forwarded to the new warehouse or entered as a pending order.
Still hasn’t shipped. Still doesn’t show in my account as a pending order.
“Right hand not know what left hand do.”
Now I’m wishing I would have used my VISA so I could at least reverse the charge.
I have dozens of past orders and purchased several expensive items like polishers over the years.
I’d hate for this to be the last order I place with Autogeek - but that’s how it’s looking.
 
Never had issue with cs correcting any orders that went sideways. Only needed them 2x in more than a decade. I know it is frustrating in days of fast shipping . Try to show some grace if possible. Good luck
 
It does appear they've removed their phone number from the website.
 
I had the same problem. Order placed March 23rd. Zero tracking numbers, and their website doesn't work correctly. Shows that I have no orders.

I called twice and finally have two tracking numbers. Early next week supposedly.....



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Order arrived today. Looks like the new fulfillment center is in TX - more centrally located.

Only complaint would be that it took 13 days. But everything is here safe and sound. Customer service was very nice and explained the issue of getting the new fulfillment center up and running. Once they can get the account page to show that you did in fact place the order and that they have it, that will help.
 
I’m guessing I’m not going to receive items from FL any more then. Gone are arrivals in three days then. :(
 
PDC said:
Order arrived today. Looks like the new fulfillment center is in TX - more centrally located.

Only complaint would be that it took 13 days. But everything is here safe and sound. Customer service was very nice and explained the issue of getting the new fulfillment center up and running. Once they can get the account page to show that you did in fact place the order and that they have it, that will help.
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I came in here to post the same thing. Their shipping is so slow. I place my order on 5/1 and still in transit.
I also place and order with Detailed Image and 5/1 and 5/2 and both of those have already arrived.
 
kantonburg said:
I came in here to post the same thing. Their shipping is so slow. I place my order on 5/1 and still in transit.
I also place and order with Detailed Image and 5/1 and 5/2 and both of those have already arrived.
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DI is my main go to place for my supplies.

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opie said:
DI is my main go to place for my supplies.

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Being on AG Forum I always wondered where else everyone shopped. At the time DI had 30% off your order no restrictions. Hard to pass that up.
 
kantonburg said:
Being on AG Forum I always wondered where else everyone shopped. At the time DI had 30% off your order no restrictions. Hard to pass that up.
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Damn! Thats a rare sale...usually most of time its 25%

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opie said:
Damn! Thats a rare sale...usually most of time its 25%

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I must have caught it just in time. It changed the next morning to free shipping.

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I have used DI in the past. Very on point and fast shipping.
 
Autoforge was fine by me concerning shipping. It was like receiving stuff from AG back when it was good
 
Bill D said:
Autoforge was fine by me concerning shipping. It was like receiving stuff from AG back when it was good
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no surprise, Nick goes out of his way to take care of his customers... :dblthumb2:
 
Bill D said:
Autoforge was fine by me concerning shipping. It was like receiving stuff from AG back when it was good
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Im hesitant to order from there, simply because they are from where ago was in Fl. And it usually took a week to get my order from ago(b4 it went down the crapper). Maybe someday if i decide to try out a mckees product

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Ok, knock in wood, don't wanna jinx myself. But so far everywhere I have ordered from in this detailing 'hobby' (for me), I have had incredible experiences. And this is coming from a guy that is in the 'oh it's only a small % of people that ever have a hickup' catagory. I have the worst luck when it comes to everything related to... everything. Lol.
But I have had amazing luck with all orders from various companies in this field. Autogeek about a year and a half ago, Esoteric, Polish Angel, a few places up here. But with US/Canada border shopping my main place is up here, Carzilla. Absolutely amazing guys to deal with. Service, shipping, they have almost literally every brand and product it's like a candy store.
If I was in the US I would try to support AG/Autopia and others.... during sales.:D
 
I’m getting a lot of emails with good sales from Mckee’s. Hopefully Autoforge jumps in with a couple.


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