Being tested tomorrow must bring A game

My two things I care about is that my customers are getting the best service possible and that I'm getting paid what I'm worth. I'm not going to under cut anyone to get a customer My prices are my prices. If they want to go to the cheaper guy let them and the work won't be the same. I let my work do the talking if they want good work you have to pay for it.
 
My two things I care about is that my customers are getting the best service possible and that I'm getting paid what I'm worth. I'm not going to under cut anyone to get a customer My prices are my prices. If they want to go to the cheaper guy let them and the work won't be the same. I let my work do the talking if they want good work you have to pay for it.

I feel the same way. For individual customers but this dealership work I'm gettin at most $60 a car.
I know you prolly wouldn't work for that. But around here $60 a day ain't bad money. And when i can do three cars In a day a at that. Compared to most I'm making dang good money!
And i don't cut corners or give anything but 100% on each car. (Which for $60 is a lot more than most would do.) And if the customer is happy and even tells me to try to speed up how many i do a day. And they don't need each car as good as I've been doing them. They'd rather i get more done. Well that tells me I'm doing something right.

Plus every regular customer that's been here has been back at least once. And some tell me they seen their friends car after i done it And want me to do theirs.


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IOW's.... They'll see you charging $100 for a quick "inventory job" and figure "What the heck, the customer wants a job done so we'll just tack $25 onto the price and quote $125 to the customer and have this guy do it for him. Besides... he'll be HAPPY we sent him the business." Sure, the customer pays you the $125, but you COULD HAVE gotten $250 for the job had they not quoted the job for you.

What is IOW's and didnt get this paragraph

Got lost in this part:
What do you mean the could have gotten $250 for the job had they not quoted him?

IOW's = In other words

What I was getting at is when they see you'll charge one set price for something and a guy walks in and says "Hey guys, I just bought this car.... Do you know anybody that does detailing?"

Some salesman may just pop up and say "Oh sure... we've got this guy and he only charges us $125!"

All along the guy may know you do it for $100 and figure he's DOING YOU A FAVOR by tacking on an extra twenty five bucks.

The reality of it is for a RETAIL CUSTOMER you don't charge $100 or even $125 for that job. In fact, you do a MUCH BETTER job than the 'production job' and you charge TWICE as much for it. No way you can walk up to the customer and say "Well sir, I only charge that rate to the dealership, you have to pay more." You'll come off looking like a jacka$$ and the perspective customer will go elsewhere, (even if it means he pays more) just because he's now pissed off. :dunno:

Now THAT one was short. Im the MAN
 
I feel the same way. For individual customers but this dealership work I'm gettin at most $60 a car.
I know you prolly wouldn't work for that. But around here $60 a day ain't bad money. And when i can do three cars In a day a at that. Compared to most I'm making dang good money!
And i don't cut corners or give anything but 100% on each car. (Which for $60 is a lot more than most would do.) And if the customer is happy and even tells me to try to speed up how many i do a day. And they don't need each car as good as I've been doing them. They'd rather i get more done. Well that tells me I'm doing something right.

Plus every regular customer that's been here has been back at least once. And some tell me they seen their friends car after i done it And want me to do theirs.


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Hmm... Great that your getting some money in your pocket. It feels great. But what will happen now is if you do get to do his friends car on the side your prices are $60 bucks a pop. So getting away from that will be hard. Say they didn't hire you as a private worker. So they don't have to pay (whatever you truly want to make)

They can just go back to the dealer and tell all their friends and you'll be continue to make $60 per car.

Same thing happened to my tattoo artist. He hooked me up (cos i'm getting my whole body done) and dropped my prices per/hr the tattoo shop found out and made him raise his prices right away. They didn't want him o get type/casted.

But at the same time if you have a regular customer, then i think it is ok, cos you'll have constant work from that customer. (Not sure though maybe more experienced business men can chime in)
 
I feel the same way. For individual customers but this dealership work I'm gettin at most $60 a car.
I know you prolly wouldn't work for that. But around here $60 a day ain't bad money. And when i can do three cars In a day a at that. Compared to most I'm making dang good money!
And i don't cut corners or give anything but 100% on each car. (Which for $60 is a lot more than most would do.) And if the customer is happy and even tells me to try to speed up how many i do a day. And they don't need each car as good as I've been doing them. They'd rather i get more done. Well that tells me I'm doing something right.

Plus every regular customer that's been here has been back at least once. And some tell me they seen their friends car after i done it And want me to do theirs.


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If they have more cars to do in a day than you are getting done, and that means you need to do them faster.... then DO them faster.

If they are happy with you doing less, then DO less. Remember... 4 cars a day @ $60 is better than 3. ;)

In all honesty, you should see a big recon center. Literally wham, bam, thank you mam. Car dealers don't care if you wipe silicone all over it, as long as it shines. One of my accounts when I ran my towing business was CARMAX. They had 3 locations around Atlanta. I covered the south, my buddy the north east and we both did runs to the north. (That was the service work.) Now as far as inventory we ran as long and as hard as we could. They'll (carmax) date their inventory and spend thousands moving it from one location to another. (One of many reasons their prices are so high.) They also buy auction cars by the hundreds in every city they are located in. Keep in mind that auction cars have already had a 'production' detail.

That being said, CARMAX has their own Re-Con centers. Everything from washing, to buffing, to pdr and paint touch-up. Once that's completed it goes to the shop for a complete work over top to bottom, front to back. THEY do more to their used cars than anyone I know of, yet they spend about 30~45 minutes on them including the interior!!!

(The only exception is if it needs any airbrush work, or slight pdr. If it crosses a very minimal threshold they'll RTV it and it goes back to the auction.) (RTV= Return To Vendor)

The thing I'm getting at is those guys are not just good, but they are very VERY good at reconditioning their cars. I'd say they are in a league of their own actually. And even though they are, they DO NOT CARE about what a AutoGeek type of guy would do. It means nothing to them. Seriously... as far as knowing how to buy, recondition, and sell a used car them boys have the plan down pat! I respect what they do, but they'll nickel and dime you to death.

For instance; The service work we could get paid a decent wage, comparable with any other dealership service department. But *inventory cars* (funny thing... as I'm typing this there was just a CARMAX commercial) whether new or used, they pay SQUAT! We'd get a call at 4:15 on a Friday afternoon from a manager saying he had 21 new Chryslers to move to Norcross, and once up there (at the Re-Con center) there were 18 used cars coming back to Stockbridge. Oh.... and he wanted it done BY 9:00!!! WFT!!! :rolleyes: It was 37 miles, door to door between those locations, and they paid THIRTY FIVE DOLLARS per car! We first started hauling 2 with a rollback, but @ $70 one way that really wasn't making any money. (Even when you came back loaded, which was $140 round-trip because it took an average of 3 hours.) I had a custom 42' trailer built so I could haul 3 to 4 at a time. Finally started making money with them.

The moral of that story was they were NOT going to pay more. And they wanted more done, faster. So the way I did more *faster*, was to start doing 3 at a time. Same thing with production detailing. Don't worry about it being "as good as I like it". Do it as good as *they like it*.

Synthetic Spray wax is your friend. HyperDressing is your friend. Quick, down and dirty is your friend. :dblthumb2:

Hey, I don't wanna' pi$$ ya' off, not at all. I know how *I* like cars done. I know how THEY like cars done too. And I'd rather have a car done my MY standards than theirs, as I'm sure you would as well. Is it right that they just don't give a rat's arse? No freaking way! At the end of the day.... does it MATTER?!?! Not at all. ;)

Do what you enjoy and you'll never work a day in your life. :dblthumb2:
 
Exactly... they've even told me they'd rather me do 4 + a day rather than two or three and those being perfect. They told me all they want is it shiny. Just wash vac and wax.. so that's just what i do. I get $40 to $60 a car and i do as many as i can for that price. As far as them getting their friends car done for the dealership price... Well i look at it like this. If i want doing work for them i may never have gotten that customer any way. And I'll gladly do their buddies cars for the same price if it means they will continue to send me all the cars i can do.

But the owner and maybe one or two others is the only ones who knows what I'm paid. But even if a friend of theirs came and said you do theirs for $60 is that how much it'll be for me. I'll simply explain to them that i am able to charge that amount because of the volume of cars they send me. But if some one was to find out that's what i charge them and expect to have theirs done for that amount I'll gladly do it. Although I'll explain to them that i am paid that amount for an hours work. Which means I just rush through the job and explain that's what the dealer asked for. And i can do the same job for them. And if they want a more personal detail i can do that to. I guess kinda make my production detail almost like a package to sell. Maybe called 1 hour quick detail?
But in this tiny town of less than 10k people every one is related and knows each other. My family is one of the bigger families around here do most people know me and my family and i get lots of people that come up there and say hey your uncle or friend of your father's told me you started detailing can you do mine.
Do even customers cars $60 is ok with me. You gotta remember the average wage here is around $30k a year or less if you're lucky.
If i can do just two cars a day production or customer for $60 each. That's $120 a day or over $700 a week. That's more than most people i know here. $500 a week is darn good money here

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It sounds like things are going well with the dealer work. I'm glad for you man! Keep up the good work.

Regarding people wanting the same price for your wholesale dealer work. The way I look at it is simple. If they send you 3+ cars a day to detail they can have the same price.... otherwise they get retail pricing. :coolgleam:
 
It sounds like things are going well with the dealer work. I'm glad for you man! Keep up the good work.

Regarding people wanting the same price for your wholesale dealer work. The way I look at it is simple. If they send you 3+ cars a day to detail they can have the same price.... otherwise they get retail pricing. :coolgleam:

Oh yeah that's a good way to think of it, didn't think about that. I think what you mean is, if they can guarantee 3 cars per day. Then he can agree to the $60?

If it becomes less than 3 they have to pay his own price? To make up for the loss?
 
My two things I care about is that my customers are getting the best service possible and that I'm getting paid what I'm worth. I'm not going to under cut anyone to get a customer My prices are my prices. If they want to go to the cheaper guy let them and the work won't be the same. I let my work do the talking if they want good work you have to pay for it.

Pure shine what do you mean by under cut? Like a price match but lower than the competitors price?

And how would you guys price a regular customer? Say he came every month for a full detail for a year? Would you guys lower his rate since he's a regular monthly customer?
 
Oh yeah that's a good way to think of it, didn't think about that. I think what you mean is, if they can guarantee 3 cars per day. Then he can agree to the $60?

If it becomes less than 3 they have to pay his own price? To make up for the loss?

Since I only do this part time right now I haven't gone after any dealership accounts (I've actually turned down a few deals). With that being said, like most business deals that involve volume, I would give a dealership a small price break as a trade for consistent work.

It's understandable that a large account who contracts you a certain volume every day/week/month will get some sort of special pricing. Businesses even do this on a smaller scale to individual customers with coupon punch cards and shopper's rewards cards.
 
Pure shine what do you mean by under cut? Like a price match but lower than the competitors price?

And how would you guys price a regular customer? Say he came every month for a full detail for a year? Would you guys lower his rate since he's a regular monthly customer?

I usually do. For loyal customers after i see they are regular I'll tell them i appreciate their loyalty and to show how much i appropriate it i tell them coming regularly i will give them a preferred customer discount. Or something like i read pureshine said one time. I'll give them a little extra each time. Like a spot removal or something. Or a free wax every now and then. I find it don't really matter what you do as long as they know you appreciate their loyalty and show it in some way they seem happy. And i think it makes them them wanna keep coming back.

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And 4+ per day is fine, as long as you don't get burned out along the way. The best way to look at production work is it's like going to school, and being an intern. (a UNPAID intern)

Take every moment as a chance to learn. Figure out what does what, what polishes, what cleans, what saves time and what wastes time.

I approached towing the same way when I first got started in 85. I left my job to go on vacation over the Christmas holidays in 84 and never went back. (They all knew I was leaving though, and did turn in my paperwork.) I started as a 'contract' driver for a huge insurance auction service. I'd get up early, and work late and was buying a new truck every two years. The first year I drove over 80,000 miles. Second year over 90,000 miles. The trucks were getting worn out in only two years and I was GROSSING decent money but as a contract driver I had a lot of overhead.
By the time I was halfway through my 3rd truck I grew a brain! :nomore:
In year 5 I started doing 'retail' towing. Towing for the insurance companies rather than the auction yard that towed for the insurance companies. Towing for the dealers, where the customer was paying. Doing PRIVATE towing, that paid real money.

In the 6th year I drove less than 50,000 miles but made MORE money. By the 16th year for instance I'd got to the point where the only time I left town was if it paid MY rate. I made more money in the 10th year than I did in the 1st year and I was driving less than half the miles. (And the cost per mile was actually higher, BECAUSE I was driving less, yet I was making MORE.)

You can lose money and stay home, there is no reason to leave home and still go in the hole. :dunno: What I'm saying is while you're young, and you want to bust your hump to make some bank then *do it*, but DO NOT think that's the way you have to KEEP doing it. Always look for the customer that will pay you what you are worth. And don't think that you are ONLY worth what you can get doing production detailing. The service industry will survive, and detailing is part of that industry. Albeit more towards the disposable income end of it.

Stick to your guns though on what to charge on ALL cars that DO NOT BELONG TO THE DEALERSHIP. Just because they are giving you the 'work' that doesn't give them the right to give you the *shaft*. I mentioned doing CARMAX work, and trust me, NOBODY is cheaper than those guys, NO-BODY!!! Yet the (car) buyers never expected us to tow their cars for the dealership rate. NEVER! They knew all along what they paid, and what was expected. As well as the fact that a 'normal' rate was easily TWICE what the 'buyers office' paid.

:iagree:with the suggestion that an outside job should pay you a minimum of the equal value to 3 $60 jobs. That is truth carved in stone. That's not to say a basic wash-n-wax wouldn't be $60, but then again that's not anything that requires you to have a buffer in your hand. ;) Once you pick up a buffer that's a different story.

I'm wondering if you ended up with Renny Doyle's book? Just that there is a ton of good info there, by someone that has been there, done that, (if ya' know what I mean).

@ Art - Hernandez
PMFJI here but "undercutting" would be bidding a job cheaper just to get the work. Unless it's a really high end detail, in the hundreds of dollars, there is plenty of lesser work to go around. No need to prostrate your business (or yourself) for a few bucks just to steal a job from the next guy.

Pricing a monthly customer is a different matter. Nobody gets a 'full detail' every month. The term "full detail" in and of itself is one to steer clear of as it lends itself to ambiguity at the very least. Perhaps its more of a maintenance package, especially on daily drivers.... which honestly can usually be done just washing and with a decent spray wax. Breaking out the buffer is something that might be done once or twice a year.

If you were to get 2 of them a day, wanting a "full detail", and each of those did it twice a year.
Based on 260 work days in a year, half a year is 130 days, 2 per day, that means you'd need 260 customers wanting a "full detail" just to get through your year. If they were only getting the "full detail" once a year you'd need 540 customers to keep your days full, at ONLY TWO PER DAY. (fwiw, Renny Doyle goes over this as well.)
 
K thank you, now I know what under cutting is. And wont be worth it for a few extra bucks.
 
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