Flash Gordon
Well-known member
- Feb 6, 2010
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What offer is very generous? Who have you been pm'ing? I'm confused :help:
I don't tolerate backtalk from someone I employ
Body shop nightmare - Need Pro Detailer help in Oklahoma City area!
- Thread starter matttathome
- Start date
What offer is very generous? Who have you been pm'ing? I'm confused :help:
I don't tolerate backtalk from someone I employ
matttathome
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- Jun 5, 2009
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- #22
Sorry I'm getting used to the forum and haven't quite mastered keeping thing straight. Pixelmonkey is local and has offered to help me get this taken care of correctly.
Flash Gordon
Well-known member
- Feb 6, 2010
- 11,458
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Oh, well now I'm really confused
Pixel will get you straightened out I'm sure
I would've ripped your ins company a new one
matttathome
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Three messages today and no call back yet. If I don't here something in the morning I will be going over them to a department head to discuss the lack of communication after being told I would here back from adjuster A on Monday. If there is anything I know about the insurance industry, its that ignoring an issue doesn't make things easier and by just a simply doing what you say you will in a timely manner can make your job so much easier. Being blown off is just making me even more irritated and displeased. I would think that everyone involved would understand that if that looks good to the person that buffed it, we have different opinions of what is good and done, therefore offering to have that same person try and fix it, while appreciated, will do nothing but cause more damage. Even if there was nothing else done to the rest of the car (the burn on the door) the paint was not thoroughly finished down to what it should have been. Having them pay for a proper detail should not be a big deal given the investment they made in this "5 year old car" to put it back on the road when it probably should have been totaled out. BTW this was what it looked like the morning of the deer.
Flash Gordon
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- Feb 6, 2010
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Go gettum tiger!!!
matttathome
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Sorry i guess I had to vent a little bit....
matttathome
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What is not apparent in the pictures are the ripples near the sunroof and the damage to the uni-body/frame..
matttathome
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Well I got it back today....All I can say is wow!! I thought it looked bad in the sun until I pulled it into the light of a garage. They managed to actually make the new paint look older than the rest of the car while marring the hell out of the rest of the car by being more careless than if i had let small children wash it. In these pics (from my phone again) I took pictures of only the passenger side of the car because that seems to be the worst part. I think they might have even burned through the clear on the lip of the wheel arch. Let me know if that looks like the case. Its going back on Monday or Tuesday because the sunroof will not open but I figured I would share. Again this paint in the pictures is NEW!! And this is from my phone. This is the work of a very large well established collision center! I will be speaking with the person who "finished the car" when I take it back. There are even loose trim pieces around the windshield. Also over spray randomly and what looks like some sort of marks that I thought were water spots until i sprayed a QD on then and wiped with a micro fiber. They didn't budge.
matttathome
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I thought I would clean it up a little and try and make it look better for the time being with going over it with some black hole glaze but it hardly did anything. Glad it cloudy now because its embarrassing to drive looking this bad.
Mike Phillips
Active member
- Dec 5, 2022
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It's been a while since I've visited this thread and now after reading through it I'm saddened to see the OP is still struggling with getting the paint fixed right.
Very wise as you know they'll take any opportunity they can to say it's your fault if you try to undo their damage.
I've been typing that for years... only my version goes like this,
If the person doing the buffing work couldn't do it right the first time what makes anyone think they can do it right the second time?
Ain't going to happen. The body shop and dealership "Detailers" are for the most part cavemen detailers, heck even a lot of who are supposed to be "Pro Detailers" are "Caveman Detailers".
It all starts with knowledge, (I actually point this out in the beginning of my how-to book), a person needs to know something about the tools they're working with the the material, (paint), they are working on.
If all they know is what they taught themselves, or what Old Jim taught them, then that's not good enough.
That's why I type this all the time, the best detailers are the detailers that hang out on online discussion forums because this is where you learn about new products, pads, tools and techniques FIRST.
I had a guy e-mail this last week asking me to tell him what to buy to start a detailing business for his son. I suggested he join the forum and post his questions here because ,
He just did himself a huge disservice and his son too... He might not be Internet savvy but I'll bet his son is and I'll stick to what I wrote in 2004 as the opening paragraph to the MOL forum in that it's just as true today as it was when I wrote it...
Blogs, Twitter, Facebook and whatever else comes down the pike will all have their place but nothing is going to outperform the functionality of a discussion forum for sharing and information.
I touched on this topic here,
The story of 3 H's - Horrendous, Horror Story and Hack Detailers...
Here's two of your pictures, I downloaded them and then uploaded them into your gallery so they could be "inserted" instead of attached as it makes it a heck of a lot easier to see them and then talk about them.
If this is white paint on the edge then that's burn-through... total hack work...
This is hack-work... guy doing the buffing either has no clue as to what he's doing or the body shop is giving him utter garbage to work with as it relates to pads and products...
Yep... big or little, body shops and dealerships just don't care about the end-results, that is they don't care to "educate" themselves to know what it takes to put out professional quality work so they can then hire a person and give them the tools and training required to do the professional quality work.
They just don't care...
And that's why every time a "Horror Story" like this thread gets posted to the forum myself and others recommend to the person sharing their horror story to simply purchase a polisher, some pads and some polishes and do it themselves or find a detailer that's a member of a forum like AutogeekOnline.net to do it for them.
Take their picture.
Ask them to show you these things and take pictures of them,
Actually ask him to show you where he stores his collection of clean, high quality microfiber towels. (My guess is he won't be able to do this).
I'm guessing you applied the Black Hole Glaze by hand? It will restore a more clear finish but best results come from machine application.
If you haven't already, might be time to look at either purchasing your own polisher, pads and products or hiring Pixel Monkey to do it for you...
Very wise as you know they'll take any opportunity they can to say it's your fault if you try to undo their damage.
I've been typing that for years... only my version goes like this,
If the person doing the buffing work couldn't do it right the first time what makes anyone think they can do it right the second time?
- What' will have changed?
- Different compound or polish"
- Different type of pad?
- Different tool?
Ain't going to happen. The body shop and dealership "Detailers" are for the most part cavemen detailers, heck even a lot of who are supposed to be "Pro Detailers" are "Caveman Detailers".
It all starts with knowledge, (I actually point this out in the beginning of my how-to book), a person needs to know something about the tools they're working with the the material, (paint), they are working on.
If all they know is what they taught themselves, or what Old Jim taught them, then that's not good enough.
That's why I type this all the time, the best detailers are the detailers that hang out on online discussion forums because this is where you learn about new products, pads, tools and techniques FIRST.
I had a guy e-mail this last week asking me to tell him what to buy to start a detailing business for his son. I suggested he join the forum and post his questions here because ,
- I can more easily add pictures, links and videos to answer his questions
- Our forum members can more easily add pictures, links and videos to answer his questions
- He'll get a TON of great replies to his questions
He just did himself a huge disservice and his son too... He might not be Internet savvy but I'll bet his son is and I'll stick to what I wrote in 2004 as the opening paragraph to the MOL forum in that it's just as true today as it was when I wrote it...
Blogs, Twitter, Facebook and whatever else comes down the pike will all have their place but nothing is going to outperform the functionality of a discussion forum for sharing and information.
I touched on this topic here,
The story of 3 H's - Horrendous, Horror Story and Hack Detailers...
Here's two of your pictures, I downloaded them and then uploaded them into your gallery so they could be "inserted" instead of attached as it makes it a heck of a lot easier to see them and then talk about them.
If this is white paint on the edge then that's burn-through... total hack work...
This is hack-work... guy doing the buffing either has no clue as to what he's doing or the body shop is giving him utter garbage to work with as it relates to pads and products...
Yep... big or little, body shops and dealerships just don't care about the end-results, that is they don't care to "educate" themselves to know what it takes to put out professional quality work so they can then hire a person and give them the tools and training required to do the professional quality work.
They just don't care...
And that's why every time a "Horror Story" like this thread gets posted to the forum myself and others recommend to the person sharing their horror story to simply purchase a polisher, some pads and some polishes and do it themselves or find a detailer that's a member of a forum like AutogeekOnline.net to do it for them.
Take their picture.
Ask them to show you these things and take pictures of them,
- The buffer he uses - (Going to be a rotary buffer only)
- The pads he uses - (There should be some nice looking foam finishing pads somewhere to do pro quality work)
- The chemicals he uses
- The microfiber towels he uses
Actually ask him to show you where he stores his collection of clean, high quality microfiber towels. (My guess is he won't be able to do this).
I'm guessing you applied the Black Hole Glaze by hand? It will restore a more clear finish but best results come from machine application.
If you haven't already, might be time to look at either purchasing your own polisher, pads and products or hiring Pixel Monkey to do it for you...
Mike Phillips
Active member
- Dec 5, 2022
- 51,004
- 7
This is a good idea except it never works...
If the guy doing the buffing can't do it right the first time what will change that will result in him doing it right the second time.
If he does the same things what this means is he'll simply remove more good paint and leave more swirls in the paint from his process.
Removing swirls means removing paint. So each time he works on the car he'll remove more of the thin, precious clear layer of paint and leave swirls that someone else will have to remove and then they'll have to remove more paint...
It's possible to do it right the first time and that's what we teach on this forum and in all our clasesses...
Mike Phillips' Detailing Boot Camp
