Chemical Guys Customer Service Sucks

WillSin865

WillSin865

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Forgive me for my rant, but I have never been so ticked off at a company as I am right now. I placed an order with Chemical guys on August 16, got an email on August 18 that my order had shipped and I would receive it on August 21, well somehow, my order got damaged in shipping, I got no call, and when my shipment did not arrive, I called them to find out that they didn't know what happened. That's fine, they said they would expedite shipping and I would have it today, August 28th. Got an email this morning saying I would receive my items on Tuesday, September 2nd. I've called them twice, and then they said they would look into this further and call me back in five minutes. Right now it's been five hours and no call. If that's how a company treats it's customers this will be my last order with them. Sorry for my long rant, but I really needed to vent!
 
Their packing dept sucks they use recycled boxes, liquids leak etc. They made me send a picture of my order which had snow foam 1 gallon which leaked. They sent me a 16oz to replace what leaked. Who ever is running the place needs to stick a foot up someone's ass. Other than that they do have some nice stuff.
 
One of the things that made me mad was getting a product from them that was Made in China! Think that might be the last thing I order from there.
 
You should have seen the Grand Opening at their new Gardena, CA location

What a cluster

They had pallets of mislabeled and damaged products

I did buy three of the older Tornadors (Z-10) for $10 each, so it wasn't all bad
 
Buy their products from elsewhere and get a middle man involved ie. here..
 
This is main reason why I don't care to buy anymore cg products and have been getting rid of them out of my detailing arsenal. Bad customer service will eventually catch up with you and your business at some point in time. Anyone can get great customer service once or twice, but getting it everytime is another story. So many different brands to choose from these days its easy to find replacements in whatever product(s) you're seeking...
 
allenk4 said:
You should have seen the Grand Opening at their new Gardena, CA location

What a cluster

They had pallets of mislabeled and damaged products

I did buy three of the older Tornadors (Z-10) for $10 each, so it wasn't all bad
Click to expand...

They are kinda like the wal-mart of detailing supplies.
 
EVOlved said:
Buy their products from elsewhere and get a middle man involved ie. here..
Click to expand...

From now on I will! I should say, it isn't totally their fault, the shipping company, FedEx damaged the order, but they should have been on the ball and got my order ASAP to me!
 
I order most of my Chemical Guys product using Amazon Prime and have never had an issue.
 
tpr1634 said:
They are kinda like the wal-mart of detailing supplies.
Click to expand...

I like Wal-Mart....I would compare them favorably to CG and their Chinese Made Rupes Knock-offs that they use at their detailing classes
 
DO NOT BOTHER EMAILING OR CALLING FOR TECHNICAL SUPPORT!! Absolutely WORTHLESS!! NO ONE(other than paul who is behind the scenes) has any clue what they're talking about!!
 
tpr1634 said:
Their packing dept sucks they use recycled boxes, liquids leak etc. They made me send a picture of my order which had snow foam 1 gallon which leaked. They sent me a 16oz to replace what leaked. Who ever is running the place needs to stick a foot up someone's ass. Other than that they do have some nice stuff.
Click to expand...

Had the same thing happen. Because the bottle was leaking I placed the contents in another bottle for use and just sucked up the loss. Couldn't take a picture of something I already took out. Email does suck with them.
 
Been there, done that. Wouldn't buy from them if they payed me to use the product. They seriously need to wake up as to what's going on in the shipping department.
 
I like their products.. I use quite a few of them. But it is shoving down our throats marketing.
 
Some of their products I like. But most I will not be replacing once gone. I like Honeydew SnowFoam, Grime Reaper, and Sticky Wheel Cleaner. Speed Shine & Pete's 53 are pretty good as well.

It just seems to me like most things they make that touch paint either don't bead well, don't last long, or just kill beading.

Some people like their V line compounds, but for the price you could get others that are equally as loved from other lines that are more consistent.

I appreciate their numerous videos...However, IMHO the information given in them isn't always 100% accurate. It makes me wonder if this is just due to a lack of knowledge from the presenter or if they are geared towards noobs only. Maybe I am too picky.

It also irritates me they picked up Rupes, but there are multiple videos from them using the Chinese knock-off - which they do not sell to the best of my knowledge. If I was Mr Rupes - I would drop CGs ASAP. To me, it's the ultimate slap in the face.

Dunno.
 
I like honeydew quite a bit too, but this thread will make me consider (and ask about) equally foamy stuff for my foam gun...
 
To All: just be careful how much ire you guys throw their direction...AGO mods don't like company bashing.

I have a feeling this thread might be on the chopping block in the next 12 hours...:work:
 
Why not buy from Autogeek? I only use their Blacklight and V7.

Chemical Guys is cheaper but Autogeek will price match and has better service.
 
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