A little background information before I get into it. The customers wife contacted me about a week ago looking to have her husbands work truck detailed. I gave her a quote of $275 for a full interior detail and wash, chem and clay decontamination, and an AIO to try to remove some of the smaller scratches. He texted me today asking what I have for availability. With my response I stated I wanted to get a little more information to make sure I was offering him the right services to meet his expectations.
I quoted $275 for an AIO, and $400 for a full compound and polish followed by a wax. The $400 quote was probably way too low for what I offered (yes/no?), but they are friends of my in-laws and I've know them for a while. His reply was that he already had two quotes of $300 from two other guys to do everything and that He could just go with one of them.
Here is my main question: Did I handle this correctly?
Here was my response:
"If the other detailers are doing a fully compound and polish that is a really good price. One that I cannot compete with. If you want me to do your truck for $275 using the all in one, I'd be happy to have your business. If you decide that you want to use one of the other guys, I completely understand and respect your decision"
Now, at $300 I am thinking these detailers are also using an AIO,making no money, or really rushing through the job. Are there any detailers on here that do a full correction with interior detail for $300?
This conversation was all done through text because he was away with family and couldn't have the conversation over the phone(mistake #1?). I'm not upset that he might go with someone else, I just wanted to preset him with a few different options so that he could make the best decision based on what his goals were for his vehicle. If its a work vehicle and will remain a work vehicle, there is no sense in spending the extra money if its just going to get scratched again within the next few months.
I appreciate any feedback you can give me.
I quoted $275 for an AIO, and $400 for a full compound and polish followed by a wax. The $400 quote was probably way too low for what I offered (yes/no?), but they are friends of my in-laws and I've know them for a while. His reply was that he already had two quotes of $300 from two other guys to do everything and that He could just go with one of them.
Here is my main question: Did I handle this correctly?
Here was my response:
"If the other detailers are doing a fully compound and polish that is a really good price. One that I cannot compete with. If you want me to do your truck for $275 using the all in one, I'd be happy to have your business. If you decide that you want to use one of the other guys, I completely understand and respect your decision"
Now, at $300 I am thinking these detailers are also using an AIO,making no money, or really rushing through the job. Are there any detailers on here that do a full correction with interior detail for $300?
This conversation was all done through text because he was away with family and couldn't have the conversation over the phone(mistake #1?). I'm not upset that he might go with someone else, I just wanted to preset him with a few different options so that he could make the best decision based on what his goals were for his vehicle. If its a work vehicle and will remain a work vehicle, there is no sense in spending the extra money if its just going to get scratched again within the next few months.
I appreciate any feedback you can give me.
