Customer says I caused holograms in coating? - Wants to sue me!

Just to chime in,


I try really hard to type very carefully. Sometimes I hit the mark and sometimes I miss. So let me clarify what I wrote here about a rotary putting holograms in to a car's paint or coated paint.

Here's what I wrote in the first post of this thread, the last portion of the sentence is the portion causing confusion.


So a shammy cannot inflict holograms into car paint or a coated car - ONLY a rotary buffer can put holograms into a car's paint, or coated paint.


Here's what RZJZA80 pointed out,


Wouldn't using a rotary remove the coating anyway, so it's not holograms on the coating but the coating has been removed and is now showing the holograms? I'm not seeing how using a rotary would leave behind holograms on the coating and still have the coating intact.

Good point and I can appreciate you're reading to the letter what I wrote so let me clarify,

What I meant was what you're inferring. That if a rotary buffer had been used on the truck (or any vehicle), after it had been coated, the rotary buffer would put holograms into the car's paint and it would do this by first removing the coating. Thus as I wrote,

a rotary buffer can put holograms into a car's paint, or coated paint.

And by the above statement "yes" I meant the rotary would put the holograms into the paint by first removing the coating on the paint.


That's what I'm saying, referring to what Mike posted about a rotary leaving behind holograms on the coating, I don't see how that's possible. That would have to be one seriously tough coating to still be there.

Yeah I can see how a person could take it to mean that but not from me. I'm pretty much up to speed as to the damage a rotary can do to car paint and in my experience, any coating on any paint is going to be removed when buffed with a rotary buffer and thus the holograms will be in the paint, not the coating because the coating will be gone.


I guess a person could use a super soft foam pad and baby oil to buff out a coated car and thus potentially not remove the coating but I have know idea why someone would do this? So assuming a person used at a minimum a fine cut polish and a foam pad, and again, I have know idea why someone would do this to a coated vehicle, but if they did, then I think the polish and the pad would remove the coating and potentially leave holograms in the paint.

If the holograms are super easy to see, then more than likely something more aggressive would have had to have been used, for example a compound and a cutting pad of some sort. At this point this is all hypothetical and I don't like talking in terms of hypothetical and now we're a tick off topic.


I hope the above is as clear as mud.


:cheers:
 
5 months later!! C'mon man!! Any chance this PITA is a lawyer looking for something to do ?
 
Holograms aside, is it possible to see where a coating starts and stops or if an area is or isn't coated? If so, then it should be easy to tell if the holograms are under the coating or if they exist only where a rotary has been used thereby removing the coating and leaving the holograms with nothing (coating) on top of them.
Somebody school me on this, please.
 
I think this guy is full of it... 5 months later is BS. No way I'm taking responsibility for a detail job 5 months old.

Hopefully this gets straightened out and/or this putz goes away knowing he's not going to pull something on the OP.
 
Holograms aside, is it possible to see where a coating starts and stops or if an area is or isn't coated? If so, then it should be easy to tell if the holograms are under the coating or if they exist only where a rotary has been used thereby removing the coating and leaving the holograms with nothing (coating) on top of them.
Somebody school me on this, please.

Hi Steve, if they took a rotary to the car and instilled holograms the coating is likely gone. I believe the OP stated he used CQUK 3.0?? That should come off with either a polish or compound... (i.e. 205), 105 with a cutting pad will definitely remove it. If it was a pro-grade it may be a little more tricky...

So in other words, one can't just remove a "layer of coating" and leave unabraded paint underneath… When you cut to remove the coating you're also cutting paint as well, if that makes sense.

Mike explains this above...


Otherwise we'd all be doing 3 or 4 step cutting detail sessions... When it comes to coatings, "Preparation meets opportunity" ~ Neil Peart.
 
You have time on your side, 5 months to be exact. There is no way this would hold up in any courtroom. The customer left happy and certainly had ample opportunity to come back within a much more reasonable time period (like the same day or next day). Coming back 5 months later, I smells me something fishy!

By chance, google his name. See what you find. Interestingly my brother in law was almost a victim of a similar situation. A man came into his bakery with his daughter, sat down and ate. He came back several hours later claiming his daughter was in the hospital with a food allergy. Now mind you this was a gluten free bakery and other controls around food allergies. It so happens he has done this several times before and was in prison for it. His daughter was never in harm and he fabricated the whole story and asked my brother in law for $1,500 to settle this situation the day it happened! Clearly the guy was a fraud and my brother in law came to know about his past just by googling his name.

ScottH
 
Hi Steve, if they took a rotary to the car and instilled holograms the coating is likely gone. I believe the OP stated he used CQUK 3.0?? That should come off with either a polish or compound... (i.e. 205), 105 with a cutting pad will definitely remove it. If it was a pro-grade it may be a little more tricky...

So in other words, one can't just remove a "layer of coating" and leave unabraded paint underneath… When you cut to remove the coating you're also cutting paint as well, if that makes sense.

Mike explains this above...


Otherwise we'd all be doing 3 or 4 step cutting detail sessions... When it comes to coatings, "Preparation meets opportunity" ~ Neil Peart.

Thanks Paul. That makes perfect sense.
Nice Peart reference. :xyxthumbs:
 
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