Customer Services Not that Great

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goone

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How long does it usually take for Autogeek to ship their item?
Website state usually ship same day but my order was placed on
Saturday and have not been ship, and no one know what going on?
 
Calm down, I'm sure they will send it out as soon as possible, if you placed it on saturday, maybe it was after their order for the day had already been picked up, sunday is out, so you are just talking about yesterday, was everything you ordered in stock? Did you call them and talk to them over the phone? THat is the only way to get an answer on what is going on...
 
Yes, I did call yesterday and today
Both times don't know what going on
 
Definitely take a deep breath! We all want our products faster than anyone can get them to us, but need to realize you placed your order on the weekend. AG customer service is probably best in the industry!

So give them a call and talk to someone before claiming their customer service isn't great!
 
Never understood why people start threads and expect forum members to help their orders get shipped. I know now days everything is so instant online but often times a phone call and speaking with something can solve everything.
 
blackz said:
Never understood why people start threads and expect forum members to help their orders get shipped. I know now days everything is so instant online but often times a phone call and speaking with something can solve everything.
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+1^
 
I don't expect to post so my item will get faster shipping, if you read the post did call cs twiced.
 
blackz said:
Never understood why people start threads and expect forum members to help their orders get shipped. I know now days everything is so instant online but often times a phone call and speaking with something can solve everything.
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He says he did call and didn't get any information. Maybe he felt by creating some bad publicity that his problem would get handled more quickly. While I'm not saying he has a realistic expectations, but it is a good approach to getting a problem handled.
 
Spicy McHaggis said:
He says he did call and didn't get any information. Maybe he felt by creating some bad publicity that his problem would get handled more quickly. While I'm not saying he has a realistic expectations, but it is a good approach to getting a problem handled.
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Yeah maybe...but you know there really isn't a reason to come to an AG forum and then say their customer service isn't great...Just saying. We are all AG supporters here and I'm sure the AG crew doesn't appreciate that. Just looking our for our friends at AG!
 
SeaJay's said:
Yeah maybe...but you know there really isn't a reason to come to an AG forum and then say their customer service isn't great...Just saying. We are all AG supporters here and I'm sure the AG crew doesn't appreciate that. Just looking our for our friends at AG!
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I look at it like this. If you have a customer comments section you should expect some complaints. Otherwise call it a customer praise section.

With a company as big as AG they are bound to make mistakes and let things fall through the cracks. The AG staff after all is comprised of humans. No one is perfect....However, it does seem like their response time to questions and complaints has been a little bit long lately. I've had a couple people tell me personally that they have had trouble getting someone that can answer their questions....not bashing, just saying.
 
Spicy McHaggis said:
I look at it like this. If you have a customer comments section you should expect some complaints. Otherwise call it a customer praise section.

With a company as big as AG they are bound to make mistakes and let things fall through the cracks. The AG staff after all is comprised of humans. No one is perfect....However, it does seem like their response time to questions and complaints has been a little bit long lately. I've had a couple people tell me personally that they have had trouble getting someone that can answer their questions....not bashing, just saying.
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This. I have never had a problem with AG, everything always works out great for me, but they are human. #### does happen.

Anyway, OP, I am sure someone from AG will get you taken care of.
 
I see that your order was placed shortly after 4PM EST on Saturday. However, our offices close at 4PM on Saturdays. The fist opportunity to ship the order would be the next business day which is Monday.

I see that you received an email from Meghan on Sunday clarifying the shipping upgrade. Yes, we even work on Sundays sometimes.

On Monday, John sent email regarding the brush and requested a call back so that we could suggest a replacement item. The order was then sent to the warehouse to be shipped.

I apologize that you feel that our service is not great. We work hard to ensure a high level of customer service and appreciate your feedback. Please tell us what we could have done different as we strive to provide the best service we can.
 
sheesh, not good. hopefully things get resolved for you soon...
 
They usually ship the same day except weekends and holidays. All orders placed over the weekend are picked up by UPS by about 6pm on Monday.
You said in another thread that you didn't get an email from AG. I get a confirmation email after I place an order instantly. One time I didn't get the confirmation email, so I went back and realized I didn't finish the order process. My bad.
Have you checked your spam folder yet? When I first signed up with AG all email went to spam.
When I called AG they picked up right away, but I've seen a few people say they aren't getting an answer. Maybe AG needs to scour the website and make sure all of the numbers are correct.
 
Thanks, Dwayne for the reply that just one of the order that I had placed,
there is also another order put in the same day and this was not back order check with cs today and don't know why that order was not ship either
 
Dwayne said:
I see that your order was placed shortly after 4PM EST on Saturday. However, our offices close at 4PM on Saturdays. The fist opportunity to ship the order would be the next business day which is Monday.

I see that you received an email from Meghan on Sunday clarifying the shipping upgrade. Yes, we even work on Sundays sometimes.

On Monday, John sent email regarding the brush and requested a call back so that we could suggest a replacement item. The order was then sent to the warehouse to be shipped.

I apologize that you feel that our service is not great. We work hard to ensure a high level of customer service and appreciate your feedback. Please tell us what we could have done different as we strive to provide the best service we can.
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I love it. AG = Top Notch Customer Service. Dwayne, you price matched me on the Flex and I love you for it.
 
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