Mike Phillips
Active member
- Dec 5, 2022
- 51,004
- 7
Dealer ruined my new paint!
Anytime I get questions via e-mail, a PM or a FB message I prefer to invest my typing time where
A: It's easier for me to share links, pictures and videos.
B: More people can read and thus benefit from the information. (no just one set of eyeballs
So I get an e-mail asking,
Just bought a 2013 Buick LaCrosse Touring . Here is the problem.. 1st it was Certified, but they'd never corrected any flaws, or even detailed the car. Then my new/used car got vandalized, so while they had it, they recommended someone to fix that. 3 weeks later got my car back, list wasn't finished, and they tore my front seat! Now car went back in, guess what ? 2 weeks later, windshield still isn't repaired, defective " bubbles at the top on both sides", you can tell it's getting worse, no manufacturer Representative has never been out to check it.. Now after all this, paint was fixed, someone buffed it out, and the car that has swirl marks all over it! Hate to say this, as I'm not easily bully, but they are! My 1st contract stated 1st payment due the next day! Plus more mistakes.. My fault as my new contacts weren't working. Can you advise? I've bought several car's though out my life, this beats them all !
Thank you for your help.
Sincerely and with care,
Michelle Meeks Salmonson
Note how they typed in one huge chunk of text like I just talked about in this thread?
How to fix new paint job with sanding and buffing?
People, that incudes me, won't work hard to read. Heck, people don't read now days anyways. If you want people to read what you write YOU have to make it EASY for them to read what you write and that means you need what is called WHITE SPACE separating thoughts and ideas in your text.
So to make what Michelle wrote above easier to read, I'll break it up a little using my [ENTER] key...
Just bought a 2013 Buick LaCrosse Touring .
Here is the problem.. 1st it was Certified, but they'd never corrected any flaws, or even detailed the car. Then my new/used car got vandalized, so while they had it, they recommended someone to fix that. 3 weeks later got my car back, list wasn't finished, and they tore my front seat!
Now car went back in, guess what ? 2 weeks later, windshield still isn't repaired, defective " bubbles at the top on both sides", you can tell it's getting worse, no manufacturer Representative has never been out to check it..
Now after all this, paint was fixed, someone buffed it out, and the car that has swirl marks all over it! Hate to say this, as I'm not easily bully, but they are!
My 1st contract stated 1st payment due the next day! Plus more mistakes.. My fault as my new contacts weren't working.
Can you advise? I've bought several car's though out my life, this beats them all !
Thank you for your help.
Sincerely and with care,
Michelle
Wow!
Sounds like a HORRIBLE car dealership. The first thing is never do business with them again and warn your friends, family, co-workers and neighbors.
At this point you need to start taking pictures of the problems and then write down the date of the problem and the date the pictures were taken. You need to document these problems in a way that shows a time stamp. It's probably too late to time stamp and document some of the problems with the car and the dealership can always claim the problems didn't exist when they sold you the car.
So start documenting with pictures and dates the problems.
Next you might want to get an attorney to represent you. Find out what if any "Lemon Laws" are in effect in your city and state. If you're lucky, maybe you can simply give them the car back and run, don't walk away from this dealership.
If you cant get out of the car sale contract then to fix the swirls you can either do this yourself or we can help you to get a qualified detailer to help you.
One thing for sure thought - DON'T LET THE DEALERSHIP TRY TO FIX IT A SECOND TIME.
If they couldn't do it right the first time they cannot do it right the second time. I'll write a new article to explain why but please take my word for it have helping people for years with this same exact problem and that is dealerships don't have the trained staff, tools, pads or equipment to correctly buff out paint.
And if they couldn't do it right the first time they will not be able to do it right the second time they will just cause more damage.
To remove the swirls you're going to need to machine polish the paint only this time do it right. You can do it or we can help you to get a qualified detailer to do it, just let me know by replying to the e-mail reply I'm going to send you after I hit the [Submit Reply] button for this thread on the AGO forum or better yet, join the forum, (it's free), and join in this thread and talk/type directly to me.
Click here to join the AGO forum
Sorry to hear of your mishap with the dealership, this is the norm for car dealerships.
Anytime I get questions via e-mail, a PM or a FB message I prefer to invest my typing time where
A: It's easier for me to share links, pictures and videos.
B: More people can read and thus benefit from the information. (no just one set of eyeballs
So I get an e-mail asking,
Just bought a 2013 Buick LaCrosse Touring . Here is the problem.. 1st it was Certified, but they'd never corrected any flaws, or even detailed the car. Then my new/used car got vandalized, so while they had it, they recommended someone to fix that. 3 weeks later got my car back, list wasn't finished, and they tore my front seat! Now car went back in, guess what ? 2 weeks later, windshield still isn't repaired, defective " bubbles at the top on both sides", you can tell it's getting worse, no manufacturer Representative has never been out to check it.. Now after all this, paint was fixed, someone buffed it out, and the car that has swirl marks all over it! Hate to say this, as I'm not easily bully, but they are! My 1st contract stated 1st payment due the next day! Plus more mistakes.. My fault as my new contacts weren't working. Can you advise? I've bought several car's though out my life, this beats them all !
Thank you for your help.
Sincerely and with care,
Michelle Meeks Salmonson
Note how they typed in one huge chunk of text like I just talked about in this thread?
How to fix new paint job with sanding and buffing?
People, that incudes me, won't work hard to read. Heck, people don't read now days anyways. If you want people to read what you write YOU have to make it EASY for them to read what you write and that means you need what is called WHITE SPACE separating thoughts and ideas in your text.
So to make what Michelle wrote above easier to read, I'll break it up a little using my [ENTER] key...
Just bought a 2013 Buick LaCrosse Touring .
Here is the problem.. 1st it was Certified, but they'd never corrected any flaws, or even detailed the car. Then my new/used car got vandalized, so while they had it, they recommended someone to fix that. 3 weeks later got my car back, list wasn't finished, and they tore my front seat!
Now car went back in, guess what ? 2 weeks later, windshield still isn't repaired, defective " bubbles at the top on both sides", you can tell it's getting worse, no manufacturer Representative has never been out to check it..
Now after all this, paint was fixed, someone buffed it out, and the car that has swirl marks all over it! Hate to say this, as I'm not easily bully, but they are!
My 1st contract stated 1st payment due the next day! Plus more mistakes.. My fault as my new contacts weren't working.
Can you advise? I've bought several car's though out my life, this beats them all !
Thank you for your help.
Sincerely and with care,
Michelle
Wow!
Sounds like a HORRIBLE car dealership. The first thing is never do business with them again and warn your friends, family, co-workers and neighbors.
At this point you need to start taking pictures of the problems and then write down the date of the problem and the date the pictures were taken. You need to document these problems in a way that shows a time stamp. It's probably too late to time stamp and document some of the problems with the car and the dealership can always claim the problems didn't exist when they sold you the car.
So start documenting with pictures and dates the problems.
Next you might want to get an attorney to represent you. Find out what if any "Lemon Laws" are in effect in your city and state. If you're lucky, maybe you can simply give them the car back and run, don't walk away from this dealership.
If you cant get out of the car sale contract then to fix the swirls you can either do this yourself or we can help you to get a qualified detailer to help you.
One thing for sure thought - DON'T LET THE DEALERSHIP TRY TO FIX IT A SECOND TIME.
If they couldn't do it right the first time they cannot do it right the second time. I'll write a new article to explain why but please take my word for it have helping people for years with this same exact problem and that is dealerships don't have the trained staff, tools, pads or equipment to correctly buff out paint.
And if they couldn't do it right the first time they will not be able to do it right the second time they will just cause more damage.
To remove the swirls you're going to need to machine polish the paint only this time do it right. You can do it or we can help you to get a qualified detailer to do it, just let me know by replying to the e-mail reply I'm going to send you after I hit the [Submit Reply] button for this thread on the AGO forum or better yet, join the forum, (it's free), and join in this thread and talk/type directly to me.
Click here to join the AGO forum
Sorry to hear of your mishap with the dealership, this is the norm for car dealerships.
