Dealers car wash

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sourkraut

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I had my new Kia in for its first service, and guess what? They ran it through their car wash and scratched the clearcoat. :-(. So they sent a monkey with a polisher to take care of it, but it didn't help. I took it home and used my da and meguires fit polish compound on it- that didn't help. Does anyone have a suggestion like a glazing compound?
 
Glaze will just cover it up, the defects will come back when it washes off.

Id suggest a professional paint correction. I doubt the dealer will pay though, since you didnt explicitly tell them not to wash it.
 
do you have any pics? you may have to invest in some different pads and polish/compound in which it may prove to give better results than what you have used thus far...
 
I always refer to this video when deciding whether or not to let a dealer "detail" my car:
[ame="www.youtube.com/watch?v=8XzXVbT4lz4"]www.youtube.com/watch?v=8XzXVbT4lz4[/video]
 
sourkraut said:
I used my da and meguires fit polish compound on it- that didn't help. Does anyone have a suggestion like a glazing compound?
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Can you be more specific as to what polish/compound you used? Also what DA and what pad? Do you have experience machine polishing? What color is the vehicle?
 
It's bright silver. I can only see the scratches under incandescent
Lights in my garage. I used meguires sit polishing compound. *SMH*
 
KneeDragr said:
Id suggest a professional paint correction. I doubt the dealer will pay though, since you didnt explicitly tell them not to wash it.
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Huh? If they smashed into the wall I guess the OP did not tell them not to do that either so they are not at fault for damaging the car. Or perhaps paint damage is free with every car wash so they don't need to pay for the damage.

The dealer owes to return the vehicle back in the same condition. If they damaged the paint, they owe for it. If anything, the OP did not ask for a car wash so they should not have washed it.
 
jcaustin87 said:
What the heck were they using on the interior? And I bet those seats were sloshy for a few days...
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At first I was like, okay, this is legit....

Then I was like, I'm being punked and this is a spoof...

Now I'm sitting here wondering if that commercial is for real ?
 
Somewhere (which I cannot find right now...), but if you look under the Ask Mike section, there is a great article he wrote where he addresses such an occasion.

The best thing to do before bringing your car in for service is to plaster "DO NOT WASH" signs on the windows, steering wheel and anywhere you can think. Make sure to tell the service adviser the same thing.

Luckily this trend has not hit NH yet, (I think...) as the local dealers I frequent do not wash the cars. However, I had a garage queen in a dealer body shop last summer for a minor thingy, and for some reason, even after seeing that the car was "competition ready" they seemed to think washing it was a great idea... Probably with brushes that they dipped in standing water on the ground to save money. Needless to say, in-between doing other clients cars, I took 4 days to get my car back in order. Thanks to Pinnacle Advanced Compound, a few spot buffs of Megs 105, Pinnacle Advanced Finishing Polish and a finishing touch of Pinnacle Black Label Diamond Coating v1.

It's a real PIA when someone thinks they're doing you a favor... when in reality they're causing you much heartache.
 
Every few months a thread like this pops up. I cringe every time! I have used Mike's advice and hang the "DO NOT WASH" signs in my windows.
 
tcope said:
Huh? If they smashed into the wall I guess the OP did not tell them not to do that either so they are not at fault for damaging the car. Or perhaps paint damage is free with every car wash so they don't need to pay for the damage.

The dealer owes to return the vehicle back in the same condition. If they damaged the paint, they owe for it. If anything, the OP did not ask for a car wash so they should not have washed it.
Click to expand...

Its a valid opinion but I doubt it will hold up in a court of law. The OP would have to prove the dealer caused the damage, or that he performed a service he was told not to.
 
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