Detailer destroyed my leather seats?

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Ryan6864

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I have a 2013 Tundra I took to get detailed. Which I regret now as the driver seat looks worse now. The seat has a bunch of small pieces of leather that are roughened up. It looks like they took a green scotch pad to it. Is there any way to fix this?

Thank you
 
Hey Ryan, welcome to Autogeek! We have plenty of members that will offer advice. A picture of what you are describing would be a tremendous help so we can better see what your dealing with.

Do you have any ideas what the detailer actually did or used in the seats? Did you ask him/her why the seats turned out how they did?


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Thank you for the welcome I'll post pics in morning. Detailer claimed seats were already like that. I have no idea what they used. The leather feels different now as if the coating had been removed. The truck only has 23,000 miles so the seats are still fairly new.
 
It depends. I just did a Lexus SUV with tan leather. There was so much blue jeans dye transfer on them that it masked the true condition of the leather. The analine coating had worn off the bolsters where the driver's leg made contact when getting in and out of the car. I showed this to the owner and showed him why I was not willing to scrub more of the dye transfer off. It was pulling the coating off with it. So your answer is "It depends." The owners were not exactly the most in shape people, let's say. Pictures would help as it's very much possible that the detailer didn't do anything to your seats that wasn't already there.
 
View attachment 58680
Here is a pic it's all over the front of driver seat. As stated before the truck has very low miles and is like new condition. The detail shop claimed they didn't know who worked on my truck or what they used. They did refund my money.

The seats were not dirty or stained before so I'm confused on what happened to the driver seat
 
Looks like a cat got in there and clawed the crap out of it
 
So they don't know who worked on it, or what they used, but they claim the seat was already like that?

Is the damage localized to a certain part of the seat or a specific orientation that would suggest wear from the user?
 
Looks like too strong of a cleaning chemical was used and peeling of the dye has happened.

I would first take it to a upholstery shop and get their opinion before trying anything else. If you want to try it I would recommend a leather conditioner like Lexol and see if it helps.
 
Ryan6864 said:
Here is a pic it's all over the front of driver seat. As stated before the truck has very low miles and is like new condition. The detail shop claimed they didn't know who worked on my truck or what they used. They did refund my money.

The seats were not dirty or stained before so I'm confused on what happened to the driver seat
Click to expand...

Very odd response, as someone mentioned how don't they know what products they use or who is doing what vehicle? I'm sure they can find this information out for you if not something is seriously wrong. To me, the fact that they denied or were ignorant to everything means that they know they messed up. If you paid a lot for the detail, use that money to get the seat properly redone. If you didn't pay much, perhaps spending more money for a good detailer would be worth it. The best option is stick around here and learn a lot then do the work yourself.



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Send them a certified letter stating that your seats are in terrible condition, you want to know the contact info for their insurance company.

Step 2, meet with a lawyer, pay the money to have him send a letter

Get a quote from the dealer to replace seats and follow lawyer's advice.

He's playing stupid games with you, he should win a stupid prize.
 
Launch social media assault, yelp, google plus, ect if you get no where.
 
For lack of a better term, That really sucks. I'm sure you take pride in your truck, and to have the seats ruined by a hack business that claims they "don't know who did it" is terrible.

Not rubbing salt into your wound, but this is exactly why I will never trust my truck to anyone but me. Period.

I'm sorry this happened to you. :/
 
Ryan6864 said:
View attachment 58680
The detail shop claimed they didn't know who worked on my truck or what they used. They did refund my money.
Click to expand...

Oh how convenient... And what a big investigation it must take for them to find out which baffoon was working that day.. That's gotta be infuriating. If you don't mind me asking, how much did they charge/refund for that?
 
A highly caustic cleaner could have caused softening of the coating. Or grit on a towel that was scrubbed across the seat... or a too-stiff brush. Or someone had a big bunch of keys hanging on their belt loop and slid across the seat while wiping the dash. I suppose the possibilities are many. Sorry, OP. That's a bummer all the way around. I always hesitate to sling allegations, as sometimes accidents happen. But someone failed here. It is a detailing business after all. It's kinda like a doctor not washing his hands after seeing a previous patient. Stuff like that shouldn't happen. And if it does, as a detailer, you fess up and fix it.
 
Ryan6864 said:
Thank you for the welcome I'll post pics in morning. Detailer claimed seats were already like that. I have no idea what they used. The leather feels different now as if the coating had been removed. The truck only has 23,000 miles so the seats are still fairly new.
Click to expand...
unbelievable. When u say it looks worse now does that mean it looked bad before
 
Ryan6864 said:
I have a 2013 Tundra I took to get detailed. Which I regret now as the driver seat looks worse now. The seat has a bunch of small pieces of leather that are roughened up. It looks like they took a green scotch pad to it. Is there any way to fix this?

Thank you
Click to expand...

I would neutralize with water and take your hand and rub the seats and see if those nibs will release.My guess they used a very strong caustic cleaner.
 
Time for some new seats hopefully he is insured.
 
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