Disappointed with packaging this time

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cay7man

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This was my 6th order so far. Received Rupes pads mangled and unusable:( The shipping was too slow in the first place. (placed the order on the 6th and received it today). Then poor packaging. :(

Summer will be gone (live in OR) by the time I get the stuff and get the car ready for show off...
 
Contact Autogeek and explain the situation, take some pictures and send them along. I once had a misadventure with the package, a bottle of product broke in transit and made a huge mess. AG refunded me the bottle no questions asked. One of the very nice thing about AG is their customer service. Just contact them and I am sure they will make it right.
 
Sorry to hear that. I'm in OR was well. Guessing only Washington state gets slower shipping from AG than we do. Amazon has spoiled us for near-instant gratification, and I've had to learn to be patient when ordering from AG. I suspect the poor shipping crew had a busy few days and were likely backed up from the 4th sale.
 
ya, have pinged the AG CS. Hope this gets resolved soon...
 
Are you in Portland? If so and you have an urgent need let me know and I'll see if I can help you get something covered.
 
Thanks RippyD. Yes, around Beaverton area. I did place small order with Amazon ( no discounts but at least I will get them in 2 days with prime)...
 
Everything I've ever received from AG has arrived in a sturdy box with plenty of paper/peanuts etc.

So your pads were not shipped this way?

Not doubting you in any way, just curious.

And shipping anything now days is a gamble. Imagine the pressure these poor guys are under.

"Deliver 1,200 boxes in 10 hours, or we'll find someone who can."

Not saying it's right, but I'll bet some of them are just "kicking" stuff around the truck at the end of the day.
 
Did it look like it had been repackaged?? I had a package come to me late with items damaged. I took a picture of the box and sent it to them the item were promptly replaced and they told me the box had npbeen repackaged, which I kind of figured, AG doesn't use clear lacking tape.
 
PaulMys, DaveT435 - The package was super tight. I'll post a picture tomorrow. The worst part was the box was filled with tight with filler paper roll. The pads were in ziploc like bags and cello taped on the top. So, the package had all the symptoms of someone who didn't know how to pack the pads.

Will post pictures. Meanwhile, no response from AG CS . I contacted them as soon as I opened the package.
 
View attachment 59008View attachment 59009

Here is the box and the filler (more than one was used). List of items came in the box are

1. Chinchilla Microfiber Buffing Cloths 3 Pack
2. Rupes Zephir Gloss Coarse Gel Compound 250 ml.
3. Buff and Shine Black Foam Finishing Pad (2)
4. Rupes 100 mm (4 inch) Blue Coarse Foam Pad (2)
5. Rupes 100 mm (4 inch) White Finishing Foam Pad
6. Rupes 150 mm (6 inch) Blue Coarse Foam Pad (2)
7. Rupes 150 mm (6 inch) White Finishing Foam Pad
8.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
9.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
10. TUF SHINE Tire Brush

I think the box is too small for the above or should have used better filler materials instead of paper roll

All items except the mf towels (ofcourse) including the brush were damaged one way or the other.
 
Have you let the pads sit out? I'm guessing unrestricted and with some time they'll return to their intended shape. Or do they seem to be permanently damaged?
 
Most of the pads aren't round any more. I think cells are compressed too much on the edge (due to 10 days in transit) and permanently damaged. AG shipped a Rupes yellow pad (6") (separate order) in an envelope because it wasn't available to ship with others items in my previous order. That pad arrived flawlessly.
 
cay7man said:
View attachment 59008View attachment 59009

Here is the box and the filler (more than one was used). List of items came in the box are

1. Chinchilla Microfiber Buffing Cloths 3 Pack
2. Rupes Zephir Gloss Coarse Gel Compound 250 ml.
3. Buff and Shine Black Foam Finishing Pad (2)
4. Rupes 100 mm (4 inch) Blue Coarse Foam Pad (2)
5. Rupes 100 mm (4 inch) White Finishing Foam Pad
6. Rupes 150 mm (6 inch) Blue Coarse Foam Pad (2)
7. Rupes 150 mm (6 inch) White Finishing Foam Pad
8.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
9.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
10. TUF SHINE Tire Brush

I think the box is too small for the above or should have used better filler materials instead of paper roll

All items except the mf towels (ofcourse) including the brush were damaged one way or the other.
Click to expand...

Having worked in shipping and receiving, I think that box is too big. When you initially pack the box with filler paper it looks good. Once it's in transit and boxes are stacked on it the paper looses its density. I'm assuming the pads were all the way in the bottom
 
Don't recall in which order I took them out of the box but they were tightly packed in ziploc type bag and sealed with cello tape as well in addition to paper filler in the box. I think they should have been loose, individually placed in a bag and should have used packing peanuts. AG did send me stuff in that way. In fact, once FedEx guy wondered why so big box but was so light. It took minutes to dig out stuff from that box.
 
I'll say this: If you are unsatisfied with the way your items were delivered, then AutoGeek will be unsatisfied as well.

Weird that you have received no reply. Try again. Please give them an opportunity to make this right.

In my personal experience, this company has bent over backwards to satisfy me at all times.

Mistakes happen. Let them try and correct it.
 
cay7man said:
View attachment 59008View attachment 59009

Here is the box and the filler (more than one was used). List of items came in the box are

1. Chinchilla Microfiber Buffing Cloths 3 Pack
2. Rupes Zephir Gloss Coarse Gel Compound 250 ml.
3. Buff and Shine Black Foam Finishing Pad (2)
4. Rupes 100 mm (4 inch) Blue Coarse Foam Pad (2)
5. Rupes 100 mm (4 inch) White Finishing Foam Pad
6. Rupes 150 mm (6 inch) Blue Coarse Foam Pad (2)
7. Rupes 150 mm (6 inch) White Finishing Foam Pad
8.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
9.Rupes 100 mm (4 inch) Yellow Polishing Foam Pad
10. TUF SHINE Tire Brush

I think the box is too small for the above or should have used better filler materials instead of paper roll

All items except the mf towels (ofcourse) including the brush were damaged one way or the other.
Click to expand...

Yep...that would be their packing then. The one I got was when they were using UPS. When they repacked it they put all the packing on one side of the box and all the items on the other. I had 2 gallons of liquids in it. Needless to say the box I got was soaked from a broken gallon jug.

I'm sure they'll take care of it. Did you call or e-mail? I had a problem getting a response when I sent e-mail, that's been a while I would assume they got that issue resolved...
 
Mistakes do happen. Hopefully, they pack fragile items carefully and consistently. 1 issue out of 6 orders so far. I wasn't happy with shipping speed either. Any case, no response. I emailed them as soon as I opened the package. It's been now 2 days?
 
My last order took an unusual amount of time to get here. I ordered elsewhere afterwards and had it in two days on a free shipping deal.
 
Put them in warm water.... That was the response after I called the support today.
 
I had two packages within the last 6 months in which a gallon bottles broke and spilled all over. I do think at times, the packaging could be better but AG always takes care of you.


Sent from my iPhone using AGOnline
 
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