Diversifying our services

tuscarora dave

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Good day AGO members.

Most of the members here at AGO who really know me or have followed my posting history know that I am a guy who is struggling to survive in a self employed environment as a sole proprietor (in every sense of the meaning). Sole, as in...I'm the only one... Just me with an occasional hired in helper when the workload gets too much to handle by myself.

In my time on the forums, I have seen a lot of folks come on and post that they're going to start a detailing business. Energetic, enthusiastic, young entrepreneurs, some perhaps with a clear cut vision of how simple it will be to polish and clean cars for a living, laughing all the way to the bank.

Some of these folks still remain to post on the detailing boards and are doing quite well for themselves, but most have vanished, never to post again. I often wonder where they went, did they fail or perhaps they've succeeded to the point that they simply have no time for posting.

My assumption is that they tried, and they tried hard and when the cold weather rolled in they found themselves in an impossible situation of having either debt up to their eyeballs with no revenue coming it to cover the debt or, they started out with a bottle of polish, a polisher, some pads, a shop vac and extension cords in the trunk of the car (just like I did) and in short order, their clear vision of setting the world on fire quickly turned to an unclear vision of how to carry on when there's no phones ringing off the hook by customers wanting to procure their services.

For me it's been the later scenario. It's been a real tough road with the first few years, growing my business at the same time as holding down a 40 hour to 60 hour a week full time job. In addition to the full time job and doing whatever detailing work I could manage to get with no cash flow to speak of, there are the hours spent behind the computer trying to build an internet presence for myself, branding the name Tuscarora Dave.

At some point I took the leap of faith, rented a garage and quit the daytime job to go out and try to make ends meet to cover all expenses of overhead and keep a few bucks in the bank to operate with. I couldn't make ends meet with detailing alone so I had to draw upon my other life's experience and sort of mix things up, doing whatever I can to make a few bucks. For me I draw on my mechanical experience to generate more forms of income.

I have found a niche in the mobility service and repair industry (in addition to other mechanical services) to supplement my income of the detailing that I do. Here is my latest flier which targets a specific market besides detailing, but still leaves the detailing opportunity within the flier. Of course I also have my detailing specific fliers that do still get handed out or attached in emails to everyone I interact with that might enjoy a superior automotive finish.

liftrepairflierfinal.jpg


I'd like to hear from other entrepreneurs that view this thread, about some of the ways they might diversify their services. Even if you are not currently doing this, what would you do or what could you do to diversify your services to fill in the gaps where auto detailing gets too slow to make ends meet.

If you have fliers made up to help generate business in these other areas please post them in this thread if you care to.

The intent of this thread is to generate ideas for all viewers of this thread who might be considering starting a detailing business on a small scale, where the need to diversify their services to make ends meet might arise. A think tank of sorts for surviving the tough times that can and do accompany the efforts of a small detailing business.

All comments or ideas are welcome.

Thanks in advance for any participation in this thread.
 
Dave, Kudos to you for venturing into a complimentary industry to help to stay busy. For me, this will be a sideline job until my retirement from my full time job in approx 11 years. I've completed 19 already which have flown by, so I'm sure the day will soon be here when I'm out on my own full time. I don't want to be so busy that I'm doing cars 5 days a week, every week. But, I do want enough business to keep "steady". I've often wondered whether I'll be able to generate enough business while maintaining the standards that I've set for myself. I certainly don't want to get into "mass detailing" kind of work. This economy has been a real teacher as to the benefits of not having all of your eggs in one basket.
I wish you well in your lift business and hope it....picks up...hehhehehhehehe.
 
Ive decided that you people make me feel even more lazy than i actually am. Even when detailing my own car i get to the point of "OMG this is taking too long..." I would stop, but i just simply couldnt possibly deal with a half detailed car.

And...yay for me. My laziness has cost me big time on my recent paint correction. I didnt do a test spot, and apparently my garage lighting sucks. I thought i was getting everything out, when there are some spots that dont look like theyve been polished at all, and there are small swirls everywhere. Ill be doing it all over again on thxgiving weekend. I will also be pulling in & out of the garage often.

Shawn
 
I just recently have started my "detailing" business, Within the past 2 months. That being said it was just 1 way for me to draw in clients for other work that I do. I advertise as auto detailing only, but elaborate on my other services while speaking with customers. It has done pretty good for me, and have been much busier than I originally imagined.

I will bring a vehicle in for a simple wash, and generally sell a full detail. I never considered myself a salesman, but it's becoming more apparent that I have a way with people and allowing them to trust me to perform whatever work needed. I haven't had any complaints so far, all of my customers have been thoroughly satisfied, and word of mouth travels quick.

I have been an auto painter by trade for the past 10 years, and is what got me into starting of with detailing. I figured what better way to advertise myself in a new area, than exposing people to me. I will generally inspect a vehicle before touching with anything, give an estimate, and make my recommendations. During detailing I will take note of the brake pads, and paint, along with any service lights on in the vehicle. When the customer comes in I will mention that I had noticed these issues, and can perform the repairs. Most are thrilled that I am so thorough, and have me perform the work.


It seems to work fairly well for me so far, but colder weather is not my favorite environment to work in, so I may dial back a bit during the really cold months.

All that being said, I do have a spouse whom is employed, to pick up where I slack!!

I have really enjoyed reading your posts, and realizing what it is like to have the entreprenurial spirit. Keep it up!!!!
 
I also forgot to mention pressure washing houses, decks, and driveways. The extras can add up.
 
Dave always enjoy reading your post. I started with pressure washing and window cleaning before I added Auto detailing. I needed something to fill in the slow times in pressure washing. See in the northeast or Mid-Atlantic weather plays a big factor in operations. Usually Mid December thru Mid March pressure washing can't be done regularly cause of temps, your limited in auto detailing, so I do window cleaning mostly interior. Spring time I get very busy with pressure washing(mid march - mid june) start throwing in some detailing during that time also, summer months mostly detailing, fall back to pressure washing and some more detailing. Its worked for me, sometimes it gets to be a challenge with scheduling.

Some of the things I can think of for add ons

1. pressure washing
2. window cleaning
3. window tinting
4. dentless repair
5. fluid check (auto)
6. gutter cleaning
7. upholstery repair
8. auto body work (if trained)
9. snow plowing ( snow regions)
10. mechanical repairs ( trained of course)
 
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This is some great feedback so far!! I'm up at the shop wrenching and checking back here periodically and I'm really glad to see this much interaction in this thread so far. Thanks and keep it coming. TD
 
Dave while I still have a regular job I have been thinking about this a lot. I want to start my own business and have it product enough work that I'm able to support myself and a family.

I realized quickly that I need to offer something other than auto detailing if I want steady work. So I've been doing some creative thinking and making a list of things I think I could offer. I'm still working on my list but here's something might help-

I've looked at some other business and I see they offer some services that I know they can't preform in their current setup so how do they do it? They outsource - offer a service to your customer and has a trusted person or company do the work. They charge you a discounted rate and you charge your customer for the work. You make a profit (even if small) for doing nothing other than finding someone else work.

For me I have a few people that I have a good relationship with that I can use this and I've done it before but looked at it as helping out a friend. One other way I could work this is a referral system. If I refer so many people I get something in return if they do the same for me they get something. I can do this with PDR, paint touch up, upholstery and a few other things. A few of these things I can do on my own but if it's something larger or if I'm too busy I can outsource it to someone else
 
Any of you late nighters want to throw an idea or two in here? Someone mentioned outsourcing other services while you have the customer's vehicle. This is something that I do too. If I have a car and notice that the tires are worn badly or if the car needs inspected, I'll call the customer and ask them if they'd like me to have tires put on it or get it inspected while I have the car. I'll also ask about oil change, tune up etc. and definitely lights that aren't working.
 
One thing that's helped me is local business networking. We have a very well known local shop that is the best window tint/remote start installer in our area. I had him do some work for me, then I spoke to him about a referral system between us. I offered to detail his personal vehicle for free so he could see the quality of my work. Now we have a great business relationship! I give his referrals a first time 10% discount, and he keeps fliers of mine in his shop, and I of his. From there, this idea has expanded to a couple oil change/maintenance and car audio shops, and truck accessory shop. Heck, I'm even working with a couple dog trainers and kennels. Animal lovers ALWAYS have dirty vehicles! I know, my german shepherd keeps reminding me. :xyxthumbs:

The reason I went this route, is because of the old saying "Jack of all trades, master of none". I prefer to be known as an awesome detailer, rather than a guy to cleans cars well, but also does this and that. That's not to say that some people can't diversify and be awesome at everything, that's just not me.
 
I am not in your shoes, especially as someone who is brand new to this industry. But, I have read that others have cleaned their homes (bathrooms & kitchens) by polishing & sealing surfaces. You could do that for commercial or residential. You have the skills and the tools to polish & seal solid surface countertops. Plus it's indoors and out of the cold.

Sent from my SGH-T999 using AG Online
 
Dave

I am also startng out detailing mobilr for now. Your right its way harder then I thought it would be. I have added window tinting and I am learning clear bra or paint protection film. I have a friend that has a shop doing tint vynal and ppf i do details for him all the time and am learning his trade so that I can offer those services to my customers or work with him as a contractor for people who cant bring there cars to him.
 
I think anyone looking into starting a detailing business should buy Renny Doyle's book that is on AG. I wish I had this book two years ago. I think my biggest flaws in starting my business is not having a business plan, or any plan for that matter. It's really hard to see where I am heading without a road map and a goal in site. If I knew what I know now from reading Renny's book I might not have started my own business, or at least taken a much different path to start it.
Out sourcing is one of the things that Renny talks about and he makes it very profitable. I have been working on out sourcing pdr and window tinting to make a profit and align myself with other businesses that will network and refer me.
Not to only reference Renny's book but, he talks very early on in it about making about making a list of your flaws and how you will correct them.
Dave I really think you would benefit from Renny's book regardless of what business you are going to run.
Hope things turn around for you and God gives you the people you need in your life.

Sent from my SAMSUNG-SGH-I897 using AG Online
 
Holy crap Dave, I didn't realize you had quit your day job. Flier looks great!
 
Thanks for posting this link. Clearly I've been misusing the word entrepreneur. This thread is absolutely about freelancers. If I could edit my original post I would change it to freelancers.

Thanks for the clarification as I have never actually looked up the definition of either word.

Not even so much just changing the word, but maybe thinking about how your business is structured and changing what you want to get out of it.

I didn't mean to come off "technical" but just to hopefully spark a new idea, and maybe you do want to grow the business and not have the majority revolve around your technical skill, but share that with others and systemically grow from there.

[ame=http://www.youtube.com/watch?v=rrkrvAUbU9Y]Dan Pink: The puzzle of motivation - YouTube[/video]
 
I think anyone looking into starting a detailing business should buy Renny Doyle's book that is on AG. I wish I had this book two years ago. I think my biggest flaws in starting my business is not having a business plan, or any plan for that matter. It's really hard to see where I am heading without a road map and a goal in site. If I knew what I know now from reading Renny's book I might not have started my own business, or at least taken a much different path to start it.
Out sourcing is one of the things that Renny talks about and he makes it very profitable. I have been working on out sourcing pdr and window tinting to make a profit and align myself with other businesses that will network and refer me.
Not to only reference Renny's book but, he talks very early on in it about making about making a list of your flaws and how you will correct them.
Dave I really think you would benefit from Renny's book regardless of what business you are going to run.
Hope things turn around for you and God gives you the people you need in your life.

Sent from my SAMSUNG-SGH-I897 using AG Online

:iagree: Great Book!!!!!
 
I've had the book for a couple months and it is a good book to read.
 
I think anyone looking into starting a detailing business should buy Renny Doyle's book that is on AG. I wish I had this book two years ago. I think my biggest flaws in starting my business is not having a business plan, or any plan for that matter. It's really hard to see where I am heading without a road map and a goal in site. If I knew what I know now from reading Renny's book I might not have started my own business, or at least taken a much different path to start it.
Out sourcing is one of the things that Renny talks about and he makes it very profitable. I have been working on out sourcing pdr and window tinting to make a profit and align myself with other businesses that will network and refer me.
Not to only reference Renny's book but, he talks very early on in it about making about making a list of your flaws and how you will correct them.
Dave I really think you would benefit from Renny's book regardless of what business you are going to run.
Hope things turn around for you and God gives you the people you need in your life.

Sent from my SAMSUNG-SGH-I897 using AG Online

I agree with this as well. It is a great book. I have gone through it twice. I have to get all my thoughts down on paper. One of the best pieces of advice was to make a mind map of everything related to your business. There is a lot of knowledge in that book for a small price.
 
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