Does Customer Service Exist Anymore?

On a good note had an issue with a purchase from AG,a weather tech product,they resolved my issue in no time! It was a sheer pleasure to deal with! They earned my loyalty 110% !
 
Good customer service is very hard to find these days. It seems like there are a bunch of punk kids that don't know anything about "customer service" and act like a bunch of know-it-all's. Whether it be at the local drug store, fast food joint or just about anywhere else these days. Its really sad...
 
TurboScooter said:
At least under the extended warranty they replace the appliance if they can't fix it in 5 tries, or so they claim.
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Lolz.....

They get 5 tries to fix it ???? Even a blind squirrel can find a nut once in a while I guess.

Dunno. I get pretty good customer service most of the time. I prolly just have low standards. If someone shows up with some tools and they're not drunk - I'm pretty happy with that.
 
VISITOR said:
Good customer service is very hard to find these days. It seems like there are a bunch of punk kids that don't know anything about "customer service" and act like a bunch of know-it-all's. Whether it be at the local drug store, fast food joint or just about anywhere else these days. Its really sad...
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Hey, leave us punk kids alone!
 
These companies have all this technology that's supposed to help them run more effectively and help the customer better and it does nothing more than screw things up worse. The technology is only as good as the slackers that they have using it.
 
Should have just called Nick at autogeek. Not sure he could have fixed the washer but at least you would have great customer service 😎


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Oh c'mon DK, go ahead...get started. You're on a roll! Plus that's a topic i could throw in on too
 
At least under the extended warranty they replace the appliance if they can't fix it in 5 tries, or so they claim.[/QUOTE]

I've had stellar service with Best Buy and geek squad over the years.

Replaced my washing machine for a new one after second service call.

Replaced board on micro wave on first service call as they pre-ordered the part.

Fixed my dish washer on second call once they diagnosed and ordered the part.

Fortunately all three were under their extended warranty, which I would highly reccomend based upon the poor quality of todays appliances.
 
I try to do as much with local business as I can then national chains. They seem to be more responsive to customer service. I may spend a little more money, but it keeps the money local and helps the area. Social media helps how a local business operates, if there are to many complaints the business might not make it.
 
I have been is this situation many times.

I can understand it's hard to make specific appointment for people on the road, you never know what kind of delay you can run into. But... they should not set specific times if they cannot be there on time for sure. They should say anytime between x an y hour and we will call 30 or 60 minutes before.

We face the same challenge being mobile detailers. Fortunatelly I don't have enough volume to have so Schedule multiple clients the same day, but if I did, I would not set specific times for the 2nd or 3rd client. Sometimes a job I think will take 4 hours end up taking 6...
 
Calendyr said:
I have been is this situation many times.

I can understand it's hard to make specific appointment for people on the road, you never know what kind of delay you can run into. But... they should not set specific times if they cannot be there on time for sure. They should say anytime between x an y hour and we will call 30 or 60 minutes before.

We face the same challenge being mobile detailers. Fortunatelly I don't have enough volume to have so Schedule multiple clients the same day, but if I did, I would not set specific times for the 2nd or 3rd client. Sometimes a job I think will take 4 hours end up taking 6...
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Dude- they had already gave me a 4 hour window... between 8-12!
If they need the entire day they should have said between 8-8!
I told them this as well.
 
I know. That's what i am saying. They should give a window they can respect. 4 hours is very narrow in the type of work they do. Just tell the Customer between x and y (what ever their business hours are) and call to let the Customer know exactly when they can be there.

It's unfortunatelly a common practice to do what they did to you. In some industries the repairman gets paids when the Customer is not present. So they just say no one was there when they went. A friend of mine works for a telecommunication company and this happens all the time ;(
 
Calendyr said:
I know. That's what i am saying. They should give a window they can respect. 4 hours is very narrow in the type of work they do. Just tell the Customer between x and y (what ever their business hours are) and call to let the Customer know exactly when they can be there.

It's unfortunatelly a common practice to do what they did to you. In some industries the repairman gets paids when the Customer is not present. So they just say no one was there when they went. A friend of mine works for a telecommunication company and this happens all the time ;(
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That's sad that this is common practice..... ugh.
 
I work as a repair man/installer for a well known telecom company,who's big in the wireless also,we are required to call all our customers for that day by 8am. We roughly give them a guesstimate as to when will will arrive,plus all these calls are recorded,I also give them updated calls if I get jammed up and running late. Lots of time are commit times,on are logs, are different then what was promised to the customer.
 
Charger12 said:
I work as a repair man/installer for a well known telecom company,who's big in the wireless also,we are required to call all our customers for that day by 8am. We roughly give them a guesstimate as to when will will arrive,plus all these calls are recorded,I also give them updated calls if I get jammed up and running late. Lots of time are commit times,on are logs, are different then what was promised to the customer.
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That's great you guys do that.

Had I gotten a call saying they were running late, "I'm sorry but we can't get out till the afternoon", etc I would have been fine with that. I can understand things happening during the day to impact your schedule.

The whole email thing pisses me off... they'd have no way of knowing it got through. And to this day I found nothing from them.

And the fact they "emailed" me the day before? Soooo they already new they were going to be running that late? Why bother with the appt?

Again, if this is the norm, they should tell people between 8 and 8. The cable co. does it! It's annoying, but at least you know up front.
 
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