I just ordered some towels and colorchip on 5/30. Tracking info states that it will arrive tomorrow. I cannot say if my experience is typical, it's my first time trying this product. When I ordered, it did say usually ships in 2-3 business days, it shipped out 3 days after the rest of my order, which I received on 6/5.
Shoot them an email. I got mine on less than a week. Fantastic stuff one of few products that live up to expectations with a little finesse and patience.