Edge 2K pad broke!

mrodriques

mrodriques

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Hi all.

I just picked up a PC 7424 and set of Edge Pads from autogeek.net. I have an old Deere tractor in the garage that I am using to practice with the machine on before I approach my cars. My problem is this. I was using the blue pad on the machine, and noticed a black stain and a slight tear developing on the pad. Upon closer investigation, I realized that the plate the foam pads are bonded to is apparently cracked. :confused: I'm not sure what could have caused it. I didn't think that I was applying too much pressure, but as I said, I am new to this and may have been, unintentionally.

I was wondering if anyone else has seen this happen, had it happen to them, or have any advice on how to avoid it.

Thanks in advance.
 
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Wow! This is the first I've heard of someone cracking the plastic plate. I have read of a couple of people having the ball bearings fall out of the adapter and the plate delaminating from the foam, but you're the first to do this at least that I know of.

I'm sure if you contact Autogeek or EdgePads one of them will be happy to replace your pad.
 
This has happened before. Aaron and Meghan will take care of you. I remember going through 4 velcro backplates before changing over. I even had a pad fly off while buffing! At least when this happens in an EDGE pad, there is no damage. I've used a yellow cutting pad now for over 3 months and on over 30+ cars with no damage to the pad. I was going through 3-4 Meguiars pads per month.
You will not find better service when you combine AutoGeek and EDGE.
 
Thanks for all the feedback. Like I said, I am new to all this, and know I have a lot to learn. I will give them a call at some point during the week. I'm more interested in whether or not I was doing something wrong though. I was wondering where the black stain may have come from. Is there something inside the pad, or plate that would have caused that?
 
Ditto....Talk directly to Aaron from EDGE. Everytime I had a question or problem with my pad, Aaron answered or replaced. Very good guy and customer service.
I too had my plate break. I was using the Orange pad though, not the blue. I know I did not apply enough pressure to break the plastic, so it my have been a defective part.
 
Wow! I didn't know breaking the plate was such a common occurence.

The black stain on your pad may have been from some rubber trim. Did you touch the pad against some trim while you were buffing?
 
No. That's what I thought it might have been, initially. The stain is about 1/4 in in from the center of the pad, and has a small tear in the foam in the center of it. It's shaped like a crescent.
 
and the stain/tear is on the top side that was attached to the PC right? Same exact thing happened to my first blue one. Aaron will get you fixed contact him at edge pads.
 
mrodriques said:
No. That's what I thought it might have been, initially. The stain is about 1/4 in in from the center of the pad, and has a small tear in the foam in the center of it. It's shaped like a crescent.
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Give us a call we will take care of you, call my ext or Jason's.
Meghan 207
Jason 208
1-800-869-3011
 
I wonder if my green pad will survive,its been used twice and it has a 1/2 tear at the edge where the hole meets the quick disconnect.whatta you think , i only mention it is because the colder months are upon us.... i might use the pad a few times before winter and would hate to have a problem during the spring of 07....
 
mrodriques said:
Hi all.

I just picked up a PC 7424 and set of Edge Pads from autogeek.net. I have an old Deere tractor in the garage that I am using to practice with the machine on before I approach my cars. My problem is this. I was using the blue pad on the machine, and noticed a black stain and a slight tear developing on the pad. Upon closer investigation, I realized that the plate the foam pads are bonded to is apparently cracked. :confused: I'm not sure what could have caused it. I didn't think that I was applying too much pressure, but as I said, I am new to this and may have been, unintentionally.

I was wondering if anyone else has seen this happen, had it happen to them, or have any advice on how to avoid it.

Thanks in advance.
Click to expand...

We will be happy to replace the pad immediatly. Please call us at the info below.

Sorry for the problems,


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
( Phone: (610) 583-4883
2 Fax: (610) 583-4885
* Email: [email protected]
Website: www.edgepads.com
 
The Edge said:
We will be happy to replace the pad immediatly. Please call us at the info below.

Sorry for the problems,


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
( Phone: (610) 583-4883
2 Fax: (610) 583-4885
* Email: [email protected]
Website: www.edgepads.com
Click to expand...
I wonder if my green pad will survive,its been used twice and it has a 1/2 tear at the edge where the hole meets the quick disconnect.whatta you think , i only mention it is because the colder months are upon us.... i might use the pad a few times before winter and would hate to have a problem during the spring of 07....
__________________Is the pad safe,in my opinion it will continue to get worse and completely tear off where the hole in the pad meets the adopter??
 
joe.p said:
I wonder if my green pad will survive,its been used twice and it has a 1/2 tear at the edge where the hole meets the quick disconnect.whatta you think , i only mention it is because the colder months are upon us.... i might use the pad a few times before winter and would hate to have a problem during the spring of 07....
__________________Is the pad safe,in my opinion it will continue to get worse and completely tear off where the hole in the pad meets the adopter??
Click to expand...

I don't really know, (pics would help here) but the pad is foam and will wear. If it tears out completely and you think its not safe, first switch sides. If it seems to be a defect the pad, send it back and we will inspect and replace if needed.
 
The Edge said:
I don't really know, (pics would help here) but the pad is foam and will wear. If it tears out completely and you think its not safe, first switch sides. If it seems to be a defect the pad, send it back and we will inspect and replace if needed.
Click to expand...


STA_4170_edited.jpg
 
Thanks for the pic! That helps. Honestly, that looks like normal wear and tear and does not appear to be any type of safety issue. Keep an eye on it and if it enlarges to the point that you think the plate would be exposed, flip the pad and use the other side. Think of it just like a single sided pad. If you ripped that pad or wore it down too much you would stop using it before you hit the backing plate. That small tear though does not look very serious and will come from just normal use.
 
The Edge said:
We will be happy to replace the pad immediatly. Please call us at the info below.

Sorry for the problems,


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
( Phone: (610) 583-4883
2 Fax: (610) 583-4885
* Email: [email protected]
Website: [URL="http://www.edgepads.com"]www.edgepads.com[/URL]
Click to expand...

Thanks for the great customer service response, Aaron and all the others involved. The product is great, and the excellent service that comes along with it just makes the experience all the better. As far as the pad failing, I'm more concerend that it was something I did as opposed to a product defect. I will give you al holler on it, and rest assured, I will be ordering more of your product soon. Again. Thanks for the great customer service.
 
Yeah, I get nicks and tears in mine all the time. This is just part of it. I have a yellow cutting pad that I've had for 5+ months now as well as a white finishing pad. Both are used daily most weeks.
 
The Edge said:
Thanks for the pic! That helps. Honestly, that looks like normal wear and tear and does not appear to be any type of safety issue. Keep an eye on it and if it enlarges to the point that you think the plate would be exposed, flip the pad and use the other side. Think of it just like a single sided pad. If you ripped that pad or wore it down too much you would stop using it before you hit the backing plate. That small tear though does not look very serious and will come from just normal use.
Click to expand...
I can see if the pad was used sevaral times ...then this would beconsidered normal wear tear. I used my LC multiple times without any nicks or tears.The nick is too close to the adaptor for my comfort..
 
joe.p said:
I can see if the pad was used sevaral times ...then this would beconsidered normal wear tear. I used my LC multiple times without any nicks or tears.The nick is too close to the adaptor for my comfort..
Click to expand...

If it would make you feel more comfortable, just send it back to us and we will replace the pad no problem. Use the address below.

Thanks,

Aaron Krause (President & CEO)
Dedication To Detail, Inc.
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
( Phone: (610) 583-4883
2 Fax: (610) 583-4885
* Email: [email protected]
Website: www.edgepads.com
 
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