EDGE Adaptor Broke

HighEndDetail

HighEndDetail

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Well I was putting a white pad on to give it a spin dry, this morning getting ready to 2 vettes to do. And I was having trouble getting it on. So I look at the spindle and this is what I saw. Now I am screwed, since I only have one adaptor. Looks like I will have to go back to my velcro backing till I can get a new one.
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Some how one of the ball bearings fell out

IMG_3130edge.jpg
 
If you bought it recently, contact Meghan here in AG or Aaron a.k.a. The Edge to see what they can do for you...
 
I had the same problem and contacted Aaron, sent the failed adaptor back as requested. 2 new adaptors where at my door the next day UPS overnight!
 
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trl2112 said:
I had the same problem and contacted Aaron. 2 new adaptors where at my door the next day UPS overnight!
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:eek: talk about service.

Sorry to hear about the loss there HighEndDetail but it's good that you posted becuase I'm going to pick up a spare for my rotary just in case now. Let us know how things work out bro...I have full confidence that AG and/or The Edge will step up and live up to there great service.
 
Man, Edge is taking a beating here on AG through various threads. Glad to hear that trl2112 that Aaron took good care of you. Hopefully this is another isolated issue.
 
Does anyone know if you can find those adapters locally?
 
Ed how come you didnt call me silly!!! Give me a call, I will take care of you.
 
and just so eveyone knows, that adapters are GURANTEED FOR LIFE ! so just send it back to AG or Edge direct and we will get you a new on. We also like to get them back so we can find out what happened and try if possible to improve the product.

Aaron
 
The Edge said:
and just so eveyone knows, that adapters are GURANTEED FOR LIFE ! so just send it back to AG or Edge direct and we will get you a new on. We also like to get them back so we can find out what happened and try if possible to improve the product.

Aaron
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Is that so...sweet

I didn't know that.
 
Lone_Star said:
Man, Edge is taking a beating here on AG through various threads. Glad to hear that trl2112 that Aaron took good care of you. Hopefully this is another isolated issue.
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I think it seems like they are taking a beating because people are not drying and storing the pads properly and it is causing issues with the foam and glue. These arn't like the velcor pads you can squeeze dry and put away.

This is the first I have heard of an adapter issue, but just like EVERY SINGLE OTHER THING MANUFACTURED, it is going to have issues. The good thing in all of this is Aaron takes care of buisness and fast. Most places could care less about sevice after the sale, they have your money, what do they care? But Edge is good people, which is why I will continue to use their products, even if there are issues.
 
I've read of this issue before; it's always been fixed by edge or ag.
 
WYT and Greg, I hope my post didn't sound like I was bashing Edge. I think its very impressive and unfortunately unusual for company to take care of customers after purchase. Its nice and refreshing to see a company (AG, Edge, etc) take care of there customer. Keep up the good work Aaron and AG.
 
I don't think anyone is beating on Edge, just expressing concerns and issues they have had.

I had a problem with a pad and Aaron responded almost imediately. Never had such great response about any other product I've purchased.
 
Lone_Star said:
WYT and Greg, I hope my post didn't sound like I was bashing Edge. I think its very impressive and unfortunately unusual for company to take care of customers after purchase. Its nice and refreshing to see a company (AG, Edge, etc) take care of there customer. Keep up the good work Aaron and AG.
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Oh, I didn't think you were, it was more or less a general statment to anyone who was reading this thread and was starting to look negitavly upon EDGE. THe fact if, manufactured goods have issues. I have seen more than one thread (and experinced) where the backing plate for the velcro pads came apart while working on a car. Things break, good customer service is where the company keeps loyalty.
 
My adapter for the PC lost its bearings also. I got 2 replacements quick fast and in a hurry. I was supposed to send mine back but my fiance accidently tossed it :mad: .

This only happens on the PC though. The PC heats up BP's and adapters much more than a rotary does. This is what kills them. My adapter got so hot i couldnt even touch it. By the time it cooled down enough to touch it i removed the pad and all 3 bearings fell out. It even melted the pad holder so now that pad is wobbly. I didnt send back the pad becuase oddly enough it still works fine even on my rotary.

I stopped using this system on my PC and went back to the traditional hook and loop setup.

I couldnt imagine using anything but the 2000 system on my rotary, IMO its the best setup you can have.
 
Good to know coupe.
(I used to live in GR, well actually Kentwood)
 
Well I have spoken to Ed and we have gotten him taken care of, we are shipping him a new one. To hold him over our friend Justin was nice enough to meet up with Ed and let him borrow one for the weekend. Nice to see everyone on this board helping out each other. ;) As for customer service, well if you have a problem with a product AG will make it right! Just call us, that's what we are here for! :grouphug: We are never to busy to help out a customer, things break, that is a fact of life, we are here to make sure they are taken care of, whether its Edge or any other product we carry.
 
The Edge said:
and just so eveyone knows, that adapters are GURANTEED FOR LIFE ! so just send it back to AG or Edge direct and we will get you a new on. We also like to get them back so we can find out what happened and try if possible to improve the product.

Aaron
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I think that seals the deal for me, Im going to try the new edge system when my LC wears out, maybe even a little ealier.
 
FMINUS said:
I think that seals the deal for me, Im going to try the new edge system when my LC wears out, maybe even a little ealier.
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GREAT!!!!!!!!!!!! don't forget to try the ShMiTT!!!!!!!!!:righton:

Thanks for all the kind words guys! It makes it all worth it!
 
Aaron, this is the very reason I ordered my PC with the Edge kit.... Your great customer service.... I do have a ShMiTT by the way and LOVE it.
 
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