Edge system failed......

FMINUS

FMINUS

New member
Joined
Apr 2, 2007
Messages
1,505
Reaction score
0
My edge adapter wouldn't detach or attach, then my blue waffle edge plastic snapped.....
It was the first time using the Blue pad...


Any one know how I can get a hold of Edge?
 
I believe Meghan has stated that AG prefers to handle problems with products that they sell, so they can see for themselves what went wrong.
 
Yes Meghan prefers to deal with Edge problems, give me a call or send me a PM. I will get the items replaced for you.
 
Meghan said:
Yes Meghan prefers to deal with Edge problems, give me a call or send me a PM. I will get the items replaced for you.
Click to expand...


Yea, I wanted to contact Edge since its been over a month since I purchased the products.
 
I had my 2nd edge adapter break on me. The retaining metal balls came out as I was removing the pad.
 
I really love the auto centering and quick connects, but its really discouraging when BOTH the adapter AND the pad failed on me. Good thing I had back hook and loop handy.
 
Sorry to hear that FMINUS. What were you working on?
 
As for us replacing the adaptor, I do not carry if its been over 30 days. Those have a lifetime warranty which we will honor. So send me an email and I will get you taken care of.
:buffing:
 
FMINUS said:
I really love the auto centering and quick connects, but its really discouraging when BOTH the adapter AND the pad failed on me. Good thing I had back hook and loop handy.
Click to expand...

I ran into the same situation. Adapter broke before I could do the lsp. Thank goodness for the hook and loop.
 
Glad to see Meghan took care of this fast.

As a note, I have some Edge pads that are over 4 months old. Don't get discouraged from a great product.

I have a customer that just had to file a lemon law action on a new 07 BMW for 4 bad transmissions in less than 6200 miles. It just happens.

It's how you're taken care of.........that's what matters.
 
justin30513 said:
Glad to see Meghan took care of this fast.

As a note, I have some Edge pads that are over 4 months old. Don't get discouraged from a great product.

I have a customer that just had to file a lemon law action on a new 07 BMW for 4 bad transmissions in less than 6200 miles. It just happens.

It's how you're taken care of.........that's what matters.
Click to expand...

Totally agreed. The customer service is simply immaculate with Meghan and the AG crew. I'm in no way discouraged by the product that Edge makes. I still love them and will continue to use them. I may need buy another adapter for a backup just in case one does break so I won't have any down time.
 
Totally agree on how customers are treated on AG!!! Top notch...
 
justin30513 said:
Glad to see Meghan took care of this fast.

As a note, I have some Edge pads that are over 4 months old. Don't get discouraged from a great product.

I have a customer that just had to file a lemon law action on a new 07 BMW for 4 bad transmissions in less than 6200 miles. It just happens.

It's how you're taken care of.........that's what matters.
Click to expand...
I know, I had to take my new Acura to a dealer quite a few times too (for different defects)...all covered by factory warranty, and I have extended warranty purchased on a top of factory...
 
You must log in or register to reply here.
Back
Top