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snellvilleauto

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How come autogeek CS don't respond to email inquiries anymore? Do I have to CALL them on the phone in order to ask a question???? Is emails not good enough??? 4 emails and no responses. I purchased my car without ever making a phone call, all done via emails. I am glad i was able to used up my last gift card because i am done.
 
Not sure why you are experiencing that. They answer my messages pretty quickly.
 
They answer mine in minutes during operation hour ;)
 
Don't know why they choose to ignore mine. Maybe my problem can't be resolved.
 
I emailed them twice regarding the optimun gloss coat coating that turned jellious after a few months. I thought maybe the shelves life for it was short so it turned from liquid to jelly. They never responded.

The second issue was...i purchase a PBL kit a week ago for $159.99 and now it's on sale for $149.99. I emailed them twice asking if it's possible to credit me the difference. They never responded. That's bad business if you ignored customer inquiries.
 
I had an issue recently, I called their customer service and it was handled immediately. Pick up the phone and call them.
 
custmsprty said:
I had an issue recently, I called their customer service and it was handled immediately. Pick up the phone and call them.
Click to expand...

a phone call is easy for most people. I'm not like most people. I work 12hr night shift 4-5days/wk and have access to computer all shift, so it's more convenient for me to use email. When i get home in the morning, i have 5 dogs to care for, i have 4 boys i like to play with. I have 3 cars that i usually wash every week. I have a .5 acre lawn i have to mow. I have flower and vegatable garden i have to groom. I have to cook diner when i get up. I sleep between 5-6 hrs/day. So no, i am not going to spend my 5 minutes calling AGO. It's an inconvient for me. It's 2015, email is very accessible. Either AGO choose to not returning my email or my emails slip through the crack and they didn't get them. Either way, it's poor business practice.
 
I work 12 hour night shifts from 6p-6a, too. I have 3 acres to mow, a garden to tend to, a wife, and 2 dogs. You complaining about not wanting to pick up the phone, and spend 5 minutes to get your problem solved, is not their issue. It's yours. Do you have any idea how many emails a company this size has to respond to on a daily basis? If they don't get to them right away, it may be that they're a bit backed up. I received an order today, didn't get the correct quantity, spent LITERALLY 5 minutes on the phone, and it was corrected. New order shipped out with 3 day shipping. I'm sorry, but I have zero sympathy for laziness. If you want results, take action. Don't hide behind the curtain and bad mouth the director.
 
I see... ^^
Me not in the US but I call them during middle of the night (my side) which is their morning operation hours.
Friendly staff they are :D
Try give them a call whenever you free.
 
SKorch630 said:
I work 12 hour night shifts from 6p-6a, too. I have 3 acres to mow, a garden to tend to, a wife, and 2 dogs. You complaining about not wanting to pick up the phone, and spend 5 minutes to get your problem solved, is not their issue. It's yours. Do you have any idea how many emails a company this size has to respond to on a daily basis? If they don't get to them right away, it may be that they're a bit backed up. I received an order today, didn't get the correct quantity, spent LITERALLY 5 minutes on the phone, and it was corrected. New order shipped out with 3 day shipping. I'm sorry, but I have zero sympathy for laziness. If you want results, take action. Don't hide behind the curtain and bad mouth the director.
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I am "lazy" because i choose not to use the phone? Really dude! You know me so well.

I choose to do business via email. If a company can not accommadate that in this day and age. It's their problem, not mine. It's AGO problem that failed to respond. If you click on "contact us", what do you get? duh!!! I am pointing out AGO weakness and hope they read this and correct it. My problem is minute and isn't a priority in my life. If they get resolve then AGO will have my future business, if it doesn't, oh well, life goes on.
 
You're lazy because you want to sit here and complain. Instead of picking up the phone, and using the 5 minutes it took you to read through posts, and compile a response, you're hoping they respond to your post or email you back. Where's the logic? Why not simply make the call instead of making a big deal about it? Many people have had issues, have called, and it's been corrected immediately. That's good customer service if you ask me.
 
I just made a call 9 hours ago and had my order fixed.
Despite I made numerous phone call and language barrier, not counting how many times i made orders mistake & amendment on my orders and bank card issue. The AG staffs did their best to help me.

I like to thank Brittany (ex: 213) for helping me lots.
Not only she's helpful but sweet voice, polite and caring for customer. Makes me want to purchase more :p

I encourage anyone to make a phone call to AG if possible for enquiries ^^
 
Nick & Meghan usually respond to me in a few hours.

If using the phone is too difficult or your busier than everyone else and only want to do business on your terms you might be best served by emailing either Nick or Meghan directly. You could also try to PM them as they are usually quick to respond via than electronic method.

I am sure either of them, assuming they are at work will take the time to assist you.
 
Maybe I am a dinosaur...

IMO, I find issues generally get resolved between parties much quicker in a live setting/conversation than to have email trails back and forth.

Where I work...a little more than half of the emails I get are the "Cover your behind" and "Determining faults" varieties. I learned to be very careful with them since an email response is on "Record" whether if I like it or not. It generally takes me much longer to reply providing if I choose to respond to it at all. :xyxthumbs:

This is my experience and I am sure other will disagree with me.
 
SKorch630 said:
You're lazy because you want to sit here and complain. Instead of picking up the phone, and using the 5 minutes it took you to read through posts, and compile a response, you're hoping they respond to your post or email you back. Where's the logic? Why not simply make the call instead of making a big deal about it? Many people have had issues, have called, and it's been corrected immediately. That's good customer service if you ask me.
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Ok, i'll call them right away!
 
So...help me understand:
Is part of your complaint with AGO an issue of you
wanting a $10.00 credit because you've missed out
on a sale; and, the answer must be via email?

Well...
I better not find out that this credit "request" comes
to fruition: Talk about a highly irritated AGO customer!

You can bet that I'll be pointing out this particular
"AGO weakness"...:rolleyes:



Bob
 
Might be that your emails come into their system as spams , never know .
 
Not everyone has time to make a phone call, and that's fine. We respond to ALL emails in the order that they're received, and believe me we get A LOT of them. No email is ever ignored, I can assure you that.

If you didn't receive a response within 24 hours, something is wrong somewhere. It could be that our server is rejecting your ip, sending it into spam, etc. Remember that computers are not perfect. Send me a PM (personal message) with your inquiry and I'll make sure you're taken care of ASAP.
 
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