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How do you feel it's proper to criticize a company WRXINXS?
Because Chemical Guys really needs a bit of criticism for the very poor customer service they provide via phone and email. Read the many threads about it.
Compared to companies like Optimum, CG customer service is down right pathetic.
Great products, but no support = no buy for me.
I just won't be told that if I do not like their videos, I cannot say anything about it. No hard feelings Art, but I just cannot support this company, and I am not alone about that on this forum.
Because Chemical Guys really needs a bit of criticism for the very poor customer service they provide via phone and email. Read the many threads about it.
Compared to companies like Optimum, CG customer service is down right pathetic.
Great products, but no support = no buy for me.
I just won't be told that if I do not like their videos, I cannot say anything about it. No hard feelings Art, but I just cannot support this company, and I am not alone about that on this forum.
Interesting comment.....I've had nothing but good experiences with CG and their customer service. EVERY company has issues from time to time. Have YOU seen the AG threads of bad customer service? I sure have. Does that mean AG as a whole is bad or are they isolated incidents? How's those rose colored glasses my friend?
No hard feelings at all, I imagine AGO (Forum) As a big Table where we can all share information. As well as share and contrast.
Plus nothing wrong with laughing a long the way. They say laughter is one of the best medicines.
Just don't quote me lol
PM if you want to hear my experience at Chemical Guys WRIXINXS![]()
I'm glad you have had a good experience with CG but please don't try to compare them with AG's professional customer service, because they are not in the same universe.
So it's now somehow my fault that I've had ZERO problems in the 6 orders I've had with CG and my one order with AG got FUBARd? I guess you are right about one thing. They most def aren't in the same universe!! Glad we can agree on something!! m/
My point is this- the 2 negative things I've heard about CG on this forum so far is customers have claimed it takes a long time for their orders to get to them- and this thread where some are crying in their Cheerios about the advertising. First- if you live on the east coast your order from CG is going to take longer than it does from AG. (Please refer to your US map if you are confused) Of course it's going to take longer if you live farther away. Second, the girls? Really? Some of you "guys" are really complaining about CG using girls in a few ads? If you're going to hate a company at least base it on quality of products or service!!
My last point (mainly for Mr WRX) is this. Would it be fair for me to condemn AG and never do business with them based on ONE bad experience? (Or the well documented experiences of many on this forum?) does that make sense? If it does please explain why.... I'm not trying to put you on the spot but you are sounding a bit hypocritical. I will do business with AG and will continue to visit this board because I think Mike and crew are quality people and I'm not going to just drop them based on one bad experience..... Sounds to me like you would though. Just an observation.