Ever See a 6' 280 lb Man Cry?

[slickooz]

... And the saga continues...

So, I got the car back last Wednesday. The owner instructs me not to wax the entire roof for 30 days because he re-sprayed the roof and the paint needs to "breathe". I wasn't even going to wash it! I asked him how he performed the repair and he said that while the glass/headliner was out he got to get at it from underneath.

So this morning I walk out to my car and notice a splatter of birdie doo on the roof. So I got my buckets and mitts out to give Ol' Ladykiller a shower.

It was then I saw the circular pattern of overspray 8 inches in diameter. Plus 2 dents still poking out in the paint. That rotten S.O.B. did not:

1) Remove/install the front and rear glass
2) Remove/install antenna
3) Remove/install headliner
4) Repaint entire roof
5) Completely repair damage

He simply mudded the area and spot sprayed the mud. The insurance company paid for the above list. I paid my deductible.

I am going back to show them the obvious evidence and demand my cash deductible to be returned to me STAT. Then I am going to contact the insurance agent. This guys ass is grass.

Thats horrible, that why so many shops are closing down. Really sucks when you thought that place was highly respected and the owner is going work on your car. Come back and see they did a lousy job, would of made me go off on them. Because they say one thing and do another. It's very hard to find a good body shop, unless your paying TOP dollars. When I had to bring my car to body shop, they did a alright job. The paint doesn't exactly match, but can't expect much. They also left a lot of overspray around the car.

Hopes everything works out for you.

 

[timaishu]

I hope you really let em have it. Thats messed up.

Just another story that makes me want to get my car fixed even less. I frankly do not trust body shops at all. I almost feel like I am better off living with my crapp bumpers than risking getting them fixed.

 

[arack]

Talk to the insurance company. Tell them that you are emailing, faxing, and calling the CEO. You can also file an insurance commissioners complaint. This will get their attention.

 

[sshinn1]

Talk to the insurance company. Tell them that you are emailing, faxing, and calling the CEO. You can also file an insurance commissioners complaint. This will get their attention.

Unfortunately, that won't help. The insurance company is responsible to pay for the proper repairs to the car, which it sounds like they did. If you choose to use a shop other than one your insurance recomends, which is certainly your right, any repair quality issues are unfortunately between you and the shop. Generally if you use a shop your insurance company recomends than your insurance company gauruntees the work as well.

One thing to look at is how your insurance company issued the check - if they issued it directly to you, or to you AND the shop, they are completely off the hook. If they issued to the shop only, or to you OR the shop, you might be able to get them to pay for the repairs again - basically, if they issued payment in a way that the shop could legally cash the check without you signing off on it or signing a POA at the shop (lots of shops have this built in to their repair auth - sneaky, but legal) then you can make the argument that they have not indemnified you properly. Good luck

 

[HSJ]

Thanks all. Ok, this will most likely be the last post of this thread.

I did contact the adjuster and he did assure me that the shop did take pix of the car with the glass removed. There also pix of the car in primer and in the paint booth.

But the question remains: Why does it appear that the damaged area looks like it was sprayed like a rattle can job complete with overspray? What about the remaining imperfections that look like dents?

I rode to the adjuster and they took their own pix and had another bodyman check out the roof. They agreed that it looked like overspray and the repair was not complete.

Since the shop that I chose was not affiliated with the insurance company I was left to
A) Take it back to the original shop and have them fix it or
B) Take it to another shop on my own dime.

I drove the car back to the original shop this morning. The owner looked at it and told me he can fix it in 15 minutes. Highly doubtful, but I let him take it back into the shop.

I sat in the office while the office gal showed me the pix of the evidence of their work.
I thumbed through the new Summit Racing catalog and about 20 minutes later the owner handed me the keys.

I walked out and the roof was perfect. I was amazed. So, what the heck happened?

He explained to me that the primer and the clear coat is solvent based while the color is water based. The water somehow condensed under the clear and gave the illusion of a rattle can job. He said that sometimes it happens and if it happened again to bring it back. It just so happened on top of the damaged area. The dents were actually dirt in the clear.

He wet sanded it and rubbed it out a little: All fixed.

Lately, I've been under alot of undue stress coming from every direction. Perhaps I might have over-reacted a tad. Time for a medicated vacation methinks.

 

[ObsessiveAutoDetail]

Thanks all. Ok, this will most likely be the last post of this thread.

I did contact the adjuster and he did assure me that the shop did take pix of the car with the glass removed. There also pix of the car in primer and in the paint booth.

But the question remains: Why does it appear that the damaged area looks like it was sprayed like a rattle can job complete with overspray? What about the remaining imperfections that look like dents?

I rode to the adjuster and they took their own pix and had another bodyman check out the roof. They agreed that it looked like overspray and the repair was not complete.

Since the shop that I chose was not affiliated with the insurance company I was left to
A) Take it back to the original shop and have them fix it or
B) Take it to another shop on my own dime.

I drove the car back to the original shop this morning. The owner looked at it and told me he can fix it in 15 minutes. Highly doubtful, but I let him take it back into the shop.

I sat in the office while the office gal showed me the pix of the evidence of their work.
I thumbed through the new Summit Racing catalog and about 20 minutes later the owner handed me the keys.

I walked out and the roof was perfect. I was amazed. So, what the heck happened?

He explained to me that the primer and the clear coat is solvent based while the color is water based. The water somehow condensed under the clear and gave the illusion of a rattle can job. He said that sometimes it happens and if it happened again to bring it back. It just so happened on top of the damaged area. The dents were actually dirt in the clear.

He wet sanded it and rubbed it out a little: All fixed.

Lately, I've been under alot of undue stress coming from every direction. Perhaps I might have over-reacted a tad. Time for a medicated vacation methinks.

oops.... didn't read this post right...

 

[timaishu]

What a relief, Im glad you didn't get screwed over afterall.

So how does the paint look? Orange peel, color match?