Griot's G-15 disintegrated

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I'm very fortunate... My G15 which has done only a handful of cars basically disintegrated today. It started acting very weird, excessive shaking... Thankfully I said "something is wrong!!!", stopped, pulled the pad off and noticed that the backing plate was lose.
Then I noticed, there was little shards of metal that were disintegrated and some were embedded in the back of the pad.

I took the pad off (new one) tossed it in the trash, then examined the panel I just worked on... a CLS-550!!! No issues found.

I got out my trusty PC 7424xp and new pads and started working again....
I went to read some reviews where it got "1 star" and this was one of the complaints.

This saga could have ended in a very tragic story, so the moral is... If you have a G15 and it starts acting weird... stop immediately and discontinue it's use.

Very disappointed in this product, and even if they decide to send me a new one, I will not trust it. So loss to my business, but better than loss to customers car. I'll do my home work on the Rupes 15 and see how folks like that.

Until then, I'm back to my trusty PC 7424xp. The workhorse!
 
Just got a g15. That could have been a mess, I'm gonna keep an eye out.
 
sometimes there are a few bad apples in the barrel (with any brand), but rest assured Griot's stands behind their products and will take care of it...
 
One of their 3" polishers did something like that to me. It made a weird noise and then stopped mid-polish. Looked and there were metal shards behind the backing plate. Griots replaced it under warranty with no fuss. The first one was the prior style and the replacement is the current style and seems to run better. They will take care of you.
 
You will love the Rupes 15. I have the "old" version and am extremely happy with it. For me, there is no reason to move up to the MarkII version, but if you are buying a new polisher go with the newer, more powerful version and relegate the PC to other duties. Griots does stand behind their products, so get the replacement and sell it.
 
Wow, glad you caught it when you did. I've been using my G21 since last year and have had no ill effects. Where was that one star review you mentioned? Also, do you have any other info like what kind of pads you were using, if you had the washer mod installed, or speed and how long it had been running? Would be good to know for future reference.

I feel like I've been seeing a lot of threads and stories like this pop up lately. Wonder what's going on?
 
Things are bound to happen. Good thing is GG has an awesome warranty and I am sure they will make this right.
 
I'd think with the BOSS system being out for a while now we'd hear more about this problem on this forum if this was a trend with the G15 (or G21). People have posted that they've had issues with the GG6, Rupes and Flex before as well.

I know time is money at your business, and I'm hesitant myself to give a product a second chance when there is a big failure, but I'd see if GG replaces this "no questions asked" and see how it goes with the G15 again.

Obviously if you have another failure in such a short time, it's either a design/manufacturing flaw or technique problem -- the latter being less likely with your experience.

I have a Rupes 15, and while I love it on flat horizontal panels, I feel like it has shortcomings on vertical panels or curves. Supposedly the newer models correct this shortcoming.
 
Most of the threads I have seen with people having problems have been with the GG15 not the GG21. Contact Brownie on here and let him know
 
There is a bearing noise reported over on autopia.

Made in china and all that....
 
Disappointing to learn, but GG seems to have dealt with defects well in the past.

(Sent via my mobile device)
 
my brother in law had a bearing issue with his gg15 when they first came out but he was sent a new one and it has been running strong with no problem except for melting a griots interface pad. I love my rupes 15 if that's what you decide to get but regardless which tool there are so many things with tight tolerances moving at high speeds inside these machines that problems are bound to arise from time to time. Luckily this didn't damage the paint you were working on!
 
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