Griots G9 stopped on me part way through polish :(

Flash Gordon said:
Griots ain't what they used to be. I was very disappointed when they lied to me. So much so I refused to accept it.
After they tried to jam me with my broken unit (with a lifetime warranty) they will never see a nickel from me again.

My recommendation is to buy from harbor freight (with or without their warranty)
When their $75 unit craps out toss it
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We don't have Harbor Freight up here (I was looking at their Hercules forced rotation polisher, but can't get it here :( )
What happened with your warranty? When my first G9 died they were great in helping me (see above. Shipping wasn't their fault.) I don't know if I will get another or something else though...
 
Icarus said:
We don't have Harbor Freight up here (I was looking at their Hercules forced rotation polisher, but can't get it here :( )
What happened with your warranty? When my first G9 died they were great in helping me (see above. Shipping wasn't their fault.) I don't know if I will get another or something else though...
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That's a shame. Despite what some claim harbor freight makes decent tools.

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They tried to tell me that they would give a partial credit towards a new one.
That is not the agreement that I had when I purchased.
They tried to tell me that the policy had changed.
I told them that was unacceptable. We went round and round over this, but I eventually won.
That new unit is still in the box sitting on the top shelf of my closet (with 2 new RUPES still in the box)
I figure one day they will end up in my estate sale.
I will never touch another product made by either company
 
Ah, sorry to hear that. Glad you got a new unit though. Changing policy afterwards is not a good way to go, it can get deep into deceptive quick :/
 
Icarus said:
Ah, sorry to hear that. Glad you got a new unit though. Changing policy afterwards is not a good way to go, it can get deep into deceptive quick :/
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Yes. If they want to change policy for products made after the time of the new policy going into effect I have no problem with that
However, changing policy on products made before is not acceptable
This ordeal pissed me off so bad that after they agreed to ship a new polisher I sent about 6 half empty bottles of various waxes and polishes back for a refund

A class action lawsuit should happen.
Griots garage = Liars and Crooks
 
I guess Griot's got bit by that policy...it kind of reminds me of Sears and the Craftsman policy, where it was great for a long time, and then people started buying broken tools at flea markets and bringing them in to the store for a replacement. I forget what the policy change was that Sear made, but of course they weren't around too much longer after that anyway. I wonder what the policy is with whoever owns the Craftsman brand now?

I think the only time I used the Craftsman policy when when I was using a small flat blade screwdriver at work on a frozen screw and twisted the blade. I never broke a socket or a ratchet like some of my friends did. Anyway, back to your regularly scheduled programming.
 
Flash Gordon said:
That's a shame. Despite what some claim harbor freight makes decent tools.

===============

They tried to tell me that they would give a partial credit towards a new one.
That is not the agreement that I had when I purchased.
They tried to tell me that the policy had changed.
I told them that was unacceptable. We went round and round over this, but I eventually won.
That new unit is still in the box sitting on the top shelf of my closet (with 2 new RUPES still in the box)
I figure one day they will end up in my estate sale.
I will never touch another product made by either company
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What kind of Roops polishers are they?
 
I was looking at possibly getting a gear driven unit for my next polisher, but ones like the Bigfoot are so pricey up here ($750+CDN !) :( Harbor Freight has one I'd try out (a Hercules for $120 US) but they dont ship here :/
 
Icarus said:
I was looking at possibly getting a gear driven unit for my next polisher, but ones like the Bigfoot are so pricey up here ($750+CDN !) :( Harbor Freight has one I'd try out (a Hercules for $120 US) but they dont ship here :/
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SPTA makes a forced rotation polisher at a reasonable price, might want to look into that
 
SNP209 said:
SPTA makes a forced rotation polisher at a reasonable price, might want to look into that
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I don't see anything like that available up here.

I wonder how expensive it would be to get the HF one shipped via one of those reship places that do cross-border stuff?! I'll probably get fleeced doing that with our dollar the way it is :/
 
Icarus said:
US store, they want $50 USD to ship + duties, taxes etc...
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Ah ok, might as well see if harbor freight will ship their polisher to you and pick whichever is easier on the wallet
 
Looks like HF won't ship to freight forwarding addresses :(
 
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