Griots Garage - Customers for Life

Went to the flagship today. Was planning on spending 30$ (rubber cleaner and detail creeper. Butt pad, spent $300). Place was amazing.

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Awesome experience! Guy I talk to was named Guy. Very knowledgeable, straight up about products. Told him I have a lot of their products but bought from AG and amazon and he didn’t care. Told him about my process (noob questions). Gave great info. Didn’t bash other products I had. When I mentioned having Lake country ccs smart pads. But needed few more he didn’t try to sell me his stuff. Told lake country’s are an amazing product and would work well with g15 and to use them. Always love their products, but now appreciate their company. Awesome thing is they have life time guarantees on everything and was told if I have a problem with ANYTHING.... come see them. The kicker? That car care school.... it’s not like a training you have to buy. They will show you how to use their products free. I bought my g15 from Autogeek and never polished nothin before. He tells my to call in 24 hrs schedule an appointment and they’ll give me a tutorial. Not sure about a new product? Pull it into the bay so you can test it out. I work in sales and pride myself on taking care of my guests so I’m not easily impressed but yup. Color me impressed.


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^ more companies/businesses should take notice and learn a lesson or two from them on how to take care of their customers. they're good/honest people with no ego (or argumentative) and won't BS/ignore you, and will do whatever they can to make you happy and a repeat customer. i like giving my hard earned $'s to companies like them...

p.s. thanks for the pics! it's like being a kid in a candy store... :drool:

btw, that's how you design parking spaces... ;)
 
I wish their HQ wasn't so far away, would love to go there!

I've been dealing with them since 2005 and their customer service is #1, their products are great and when there's an issue they fix it (Best of Show wax). I know when they actually make a coating it's going to be great, just waiting on that.

I mentioned it before but their Foaming Surface Wash & Poly Gloss products are a pure joy to work with, can't endorse something more than those two products, period! I use them in my IK 1.5 foamer and its flat out fun

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Klasse Act said:
I wish their HQ wasn't so far away, would love to go there!

I've been dealing with them since 2005 and their customer service is #1, their products are great and when there's an issue they fix it (Best of Show wax). I know when they actually make a coating it's going to be great, just waiting on that.

I mentioned it before but their Foaming Surface Wash & Poly Gloss products are a pure joy to work with, can't endorse something more than those two products, period! I use them in my IK 1.5 foamer and its flat out fun
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+1 On the Foaming Surface Wash and Poly Gloss - Just used it earlier this week. The stuff flat out works - not just foam for show. I don't get how more people aren't talking about it here?
 
oneheadlite said:
+1 On the Foaming Surface Wash and Poly Gloss - Just used it earlier this week. The stuff flat out works - not just foam for show. I don't get how more people aren't talking about it here?
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Yeah Guy saw I was an addict and started tempting me with the boss foam cannon. “Lifetime warranty stops working come see me”. Stayed strong and didn’t buy the kit. I could tell he was a big believer in the kit. I bought a sudmagic foam cannon that works decent. Not a fan of spray on rinse off sealant/toppers as I like to rub it on. Passed on the polygloss but expected big things from the surface wash ...snapped up a gallon


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Maybe reconsider Poly Gloss! After you've cleaned your car and spray this stuff on you can literally see it clinging to the car, hard to explain...you have to just see it. If I have any pull here I can almost GUARANTEE you'll love Poly Gloss and if that's not enough, Griot's would probably refund you your money, seriously!

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Would been awesome to try out the foaming surface wash. As may know or not we over the pond have a big selection on prewash foams that actually works. Don't doubt about the surface wash is on par with these. Looked at the video they did show how it worked. And it looked great. The poly gloss is also interesting. I have something simualar but in a concentrate version. It's a blend of siloxane that you dilute to be used in different ways. You can dilute it to be used as sealant and in a foamcannon and maintance in the foamcannon and make your car soap to leave a little protection behind and a spray on rinse off product. It's crazy concentrated LOL. 0.5oz product with 10oz water in the foamcannon bottle gives you around 3 months longevity and 1:10 sealant kind of as spread it out and directly wipe it off 6 months longevity and 1:100 spray on rinse off product 3months longevity. Cool product for sure.

Sad it's hard to get Griots Garage products where I live. Without the shipping charges would be to high. Otherwise I would have gotten some of there products.

Since Meguiars and Mothers has been going in the ceramic products I don't think it's take long until GG comes with an awesome one too.
 
SWETM said:
Would been awesome to try out the foaming surface wash. As may know or not we over the pond have a big selection on prewash foams that actually works. Don't doubt about the surface wash is on par with these. Looked at the video they did show how it worked. And it looked great. The poly gloss is also interesting. I have something simualar but in a concentrate version. It's a blend of siloxane that you dilute to be used in different ways. You can dilute it to be used as sealant and in a foamcannon and maintance in the foamcannon and make your car soap to leave a little protection behind and a spray on rinse off product. It's crazy concentrated LOL. 0.5oz product with 10oz water in the foamcannon bottle gives you around 3 months longevity and 1:10 sealant kind of as spread it out and directly wipe it off 6 months longevity and 1:100 spray on rinse off product 3months longevity. Cool product for sure.

Sad it's hard to get Griots Garage products where I live. Without the shipping charges would be to high. Otherwise I would have gotten some of there products.

Since Meguiars and Mothers has been going in the ceramic products I don't think it's take long until GG comes with an awesome one too.
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What is name of product you are talking about.... Pm me if needed.... thanks


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Went to Griots as the will show you how to use your products (for me g15). Tried different test areas and fast correcting cream and orange pads seem to do the job. Will use the boss yellows with essence to polish out. Awesome that they will show you how to use products but also test to make sure the work.

Of course this a way to sell products but they showed me what works.... made recommendations...even didn’t sell me plastic polish as the recommended me against polishing my head lights... great experience


Also cool cars:

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Griot's Garage is the type of company that will help you before, during, AND after sales. no excuses/nonsense of not receiving your call and/or e-mail and leaving you hanging out to dry. your hard earned money is your voice and customer service is as important as the products themselves. support companies that strive in doing so, not very many companies these days make it a top priority. wish i lived closer to the HQ's, i would love to meet/support the good, honest, and hard working people behind the scenes and go broke while doing so LOL. very cool pics, thanks for sharing!
 
VISITOR said:
Griot's Garage is the type of company that will help you before, during, AND after sales. no excuses/nonsense of not receiving your call and/or e-mail and leaving you hanging out to dry. your hard earned money is your voice and customer service is as important as the products themselves. support companies that strive in doing so, not very many companies these days make it a priority. wish i lived closer to the HQ's, i would love to meet/support the good, honest, and hard working people behind the scenes and go broke while doing so LOL. very cool pics, thanks for sharing!
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Sums it up perfectly. Griot's, AutoGeek (McKee's line included).

Detailing is expensive. I want a guarantee that my products will work into the foreseeable future.
 
I have been using various Griots products since 2001. I have been using the speed shine, clay bar, car wash and sheepskin mitt consistently since then. I just tried the foaming surface wash and poly gloss. I am blown away. My car hasn't been waxed in over a year. The poly gloss made it sparkle and the paint looks deeper (blue metallic paint). Griots tends to be more expensive than the other products out there but I also feel they do not go out of style like some other brands do. Griots stand behind their products.
 
gdnyc said:
I have been using various Griots products since 2001. I have been using the speed shine, clay bar, car wash and sheepskin mitt consistently since then. I just tried the foaming surface wash and poly gloss. I am blown away. My car hasn't been waxed in over a year. The poly gloss made it sparkle and the paint looks deeper (blue metallic paint). Griots tends to be more expensive than the other products out there but I also feel they do not go out of style like some other brands do. Griots stand behind their products.
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Might wanna try their Foaming surface prep first, then the surface wash and Poly Gloss I've been using Griot's since 2005 and have been very happy with them, THE BEST customer service in the business!

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I used the surface wash prior to the poly gloss. I am debating on trying the surface prep. Sounds like it gets the paint ready for polishing.
 
gdnyc said:
I used the surface wash prior to the poly gloss. I am debating on trying the surface prep. Sounds like it gets the paint ready for polishing.
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I only mentioned Foaming Surface Prep because of what you said initially about the amount of time that went by, that's all. Glad you've used these products and really like them

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So today I mixed 1 oz of Foaming surface wash and 1 oz of Poly Gloss into my IK Foam 9 and did a pre-wash wash on my car, came out great! I suggest this if your car is dusty and doesn't need a 2BM wash, give it a try, you get some clean and some GLEEM!

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