Help! My Backing Plate Just Flew Apart!

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Tempered

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I just got my PC last weekend and as I was using it today the backing plate tore apart and sent my pad flying across the garage!

Now I was running the PC on 5.5 and using a bit of pressure but I would not think this would hurt it. It was kind of warm so I guess the heat just got to it. Has anyone else had this problem with theirs? Does AG have a more durable one?

What sucks it that I am halfway done with the car and going on vacation for a week Monday so I don't see any way to get the car done unless I can find one local. Does anyone have any ideas? Thanks!
 
Tempered said:
I just got my PC last weekend and as I was using it today the backing plate tore apart and sent my pad flying across the garage!

Now I was running the PC on 5.5 and using a bit of pressure but I would not think this would hurt it. It was kind of warm so I guess the heat just got to it. Has anyone else had this problem with theirs? Does AG have a more durable one?

What sucks it that I am halfway done with the car and going on vacation for a week Monday so I don't see any way to get the car done unless I can find one local. Does anyone have any ideas? Thanks!
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Give Jason a call on Monday and he will take care of you.
 
tore apart...huh....ive never heard of that happening, but jason is the man. i suggest watching the PC videos on here with xmt product. it really helped me learn how to use the pc a little better.
 
Do you have any pics of it?? The yellow backing plate split apart?? I didn't think it could do that! It sounds like it was faulty. Sorry to hear that happened to you! Jason will definitely hook you up though.
 
seriously, that thing seems pretty solid? i think im gonna splurge on the edge kid tonight plus some other stuff...
 
Kelso said:
seriously, that thing seems pretty solid? i think im gonna splurge on the edge kid tonight plus some other stuff...
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You're gonna love it!! I LOVE my Edge pads. :)
 
FloridaNative said:
Do you have any pics of it?? The yellow backing plate split apart?? I didn't think it could do that! It sounds like it was faulty. Sorry to hear that happened to you! Jason will definitely hook you up though.
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Well, I spent 2 hours trying to find one in town with no luck so I got desperate and used some epoxy to glue it back on. If that doesn't work I will try to use the crappy white pad that comes with the PC. Although I dont have a pic I did a search and found someone had a [URL="http://www.autogeekonline.net/forum/showthread.php?t=1353&highlight=backing+plate[/URL"]similar problem[/URL]. Although his was just starting to seperate mine had come completly apart. Basically the foam came loose from the plastic.

http://www.autogeekonline.net/forum/attachment.php?attachmentid=395&d=1153668398

It was very hot when it came apart. I had been running pretty much non stop for a few hours (Corvette clearcoat sux btw). I picked up a shorter and heavier gauge ext cord in hopes that it will help keep the heat down.

Since I am leaving early Monday I will have to wait until I get back from my vacation to call. I will try to use my repaired backing plate tomorrow to finish up. Wish me luck!
 
Traditional back plates don't like speeds above #5 on the PC. Heat builds up and kills the foam and glue. This happened with my Megs set up. I don't know if your plate is the same as mine, so don't hold me to this.
This is why I switched to the EDGE2000 system. No plate and I run on #6 all the time for cutting
 
I just had the same thing happen. I got my pads and plate Friday, used it for about two hours yesterday, and after using it a half hour this afternoon I happened to notice that the backing plate looked funny on one side. Sure enough, it's half ripped apart right in the middle of the edge.
 
I seem to remember seeing a small batch of complaints a couple months back. Probably a vendor issue, and you got a bad one. Allow Jason the opportunity to make it right ...
 
Well, a little J-B Weld bailed me out. I managed to finish the car with it epoxied back together no problem. I didn't go any higher than speed 5 but once I was done I cranked it up to 6 and it seemed to be doing okay. The car looks good but man the clear coat on a vette is tough. I still have plenty of scratches that I will try again later. I am pretty sure that 2 will require a rotary. Of course the weather forecast for tomorrow is rainy. :(

I appreciate the responses and I will give Jason a call when I get back but tomorrow starts vacation. I can hardly wait. Tail of the Dragon, here I come!:righton:
 
Just an update. Had a great trip and got back on Sunday. Called Jason this morning and he had a new backing plate order in the system in about 2 minutes.

Great service! I just wish more businesses had this kind of customer service.
 
Don't worry. If you have a problem with one, Autogeek will fix you up quick. I haven't had a problem with my second one.
 
Grimm said:
... If you have a problem with one, Autogeek will fix you up quick. I haven't had a problem with my second one.
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Just a question, does that mean that you don't have to pay for another and Autogeek will send it over to you at no cost or are you saying buy another and continue as normarl?

Just curious...or could some one that has gone through this please give me some feedback.

Thank you ;)
 
Nica said:
Just a question, does that mean that you don't have to pay for another and Autogeek will send it over to you at no cost or are you saying buy another and continue as normarl?

Just curious...or could some one that has gone through this please give me some feedback.

Thank you ;)
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we guarantee products offered by AG ... thus in most cases it would be replaced unless some tampering or physical evidence suggested something sinister. In most cases ... a simple replacement is mailed.
 
Nica said:
Just a question, does that mean that you don't have to pay for another and Autogeek will send it over to you at no cost or are you saying buy another and continue as normarl?

Just curious...or could some one that has gone through this please give me some feedback.

Thank you ;)
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I'm not saying they will automatically send you a new one, but I'm sure they will stand behind it. Mine split on the weekend, I called on Monday and they requested pictures to show the manufacturer. They then put in an order for a free replacement that was shipped on Tuesday, no questions asked. They didn't even ask for me to send the broken one. I figure I'll keep it as a spare and see if I can glue it somehow, but I wouldn't trust it... Can't ask for better customer service than that.
 
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Grimm said:
I'm not saying they will automatically send you a new one, but I'm sure they will stand behind it. Mine split on the weekend, I called on Monday and they requested pictures to show the manufacturer. They then put in an order for a free replacement that was shipped on Tuesday, no questions asked. They didn't even ask for me to send the broken one. I figure I'll keep it as a spare and see if I can glue it somehow, but I wouldn't trust it... Can't ask for better customer service than that.
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Wow it's that good of a service. That's service :applause: , I must agree with you on that. Just wondering as I'm about to place a big order...stil doing some researching but soon I'll be ordering lots of stuff.
 
This happened to me as well and AG stood behind their product 100%:righton: Got the replacement the next day! Then about a MONTH later, Jason emailed me and asked how the replacement was doing for me! I was blown away----that is outstanding customer service folks! Could not ask for anything more than that!!!!! Jason and Meghan are the shiznit! Great people to deal with:applause: For this reason (not the only one) they have won my business.
 
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