How do I convince customers to wax their cars with “Teflon” on them

Rav777

Rav777

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Ok, so this is what I have to deal with on a daily basis. How do I up sell these selected customers?

Me- Hello would you like to add the wax special to the wash package today?

Customer- Oh, no need for wax, my car was tefloned when I purchased it. (All said with a humble voice)
:nomore:

How do I convince these customers to wax their cars, while telling them that Teflon doesn’t really work?
I don’t want to break their bubble since they probably paid an extra 600+ dollars for the coating.

The car I received today was only one year old and I knew that whatever coating the dealership put on the car was long gone. The car was swirl mark galore and the water did not sheet out with the leaf blower.

How can I fix this dilemma?
 
Have the customer watch you rinse the car to show them there is no beading or sheeting of the water. Then compare it to a car that is waxed to show the difference.
 
1) Ask them if they remember 1970's "No Wax" Linolieum floors ;)

2) Tell them a Wash will be $100 :autowash:
 
rider9195 said:
Have the customer watch you rinse the car to show them there is no beading or sheeting of the water. Then compare it to a car that is waxed to show the difference.
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I was thinking about that. Maybe I can do a small panel so they can see the difference, and hopefully would want to wax it. My work car is coated with layers of collinite 845 so maybe I can just spray my car to explain.

Flash Gordon said:
1) Ask them if they remember 1970's "No Wax" Linolieum floors ;)

2) Tell them a Wash will be $100 :autowash:
Click to expand...
LoL I might have to do that. I am guessing the 1970's floors were the scam of the time as well?
 
Add waxing as part of the wash package, you don't have to mention your doing it if you want want to.
 
Yeah - using something like OCW would be an easy thing to add to the package.
 
You don't. If they paid money for a coating from the dealership they may have gotten a 'warranty'. Putting wax on may void the warranty, so it's best to just let them dictate what's best for their car.

Derrick
 
Derrick said:
You don't. If they paid money for a coating from the dealership they may have gotten a 'warranty'. Putting wax on may void the warranty, so it's best to just let them dictate what's best for their car.

Derrick
Click to expand...

The chances are there were other terms of the warranty they've already broken by time he gets to them... so it may not matter. I would suggest having them call the dealership and verify that their paint "warranty" is still an in force contract.
 
how much of a warranty are the dealerships giveing for this teflon? WHAT is it exactly?something between a sealeant and cquartz?
 
I remember reading once that teflon wasn't actually added to protectants to enhance protection, but to actually make the products easier to remove.
 
If I remember correctly as well, most of these "warranties" require periodic re-application.... it's in the fine print. So, chances are, the paint "warranty" has long since been voided.

Sent from my Desire HD using Tapatalk
 
ObsessiveAutoDetail said:
If I remember correctly as well, most of these "warranties" require periodic re-application.... it's in the fine print. So, chances are, the paint "warranty" has long since been voided.

Sent from my Desire HD using Tapatalk
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:iagree: That's exactly what I was getting at as well.
 
Shiny Lil Detlr said:
The chances are there were other terms of the warranty they've already broken by time he gets to them... so it may not matter. I would suggest having them call the dealership and verify that their paint "warranty" is still an in force contract.
Click to expand...

Yes very true. I had a car that had not been washed for over a year and a half. It was my customers neighbor. I always saw it parked collecting dust. When he finally decided to wash it he told me it had a teflon coat. Im sure there was no re-coat during that time period as I saw it collecting dust on a weekly basis.

ObsessiveAutoDetail said:
If I remember correctly as well, most of these "warranties" require periodic re-application.... it's in the fine print. So, chances are, the paint "warranty" has long since been voided.

Sent from my Desire HD using Tapatalk
Click to expand...

It doesnt make sense to re-apply to me. idk. I have tried supposed teflon on cars myself since my buddy worked in a Porsche dealership. It seemed like it worked like a sealant and it was off in about 6-7 months. They probably redo the whole car with "Teflon" before it wears away.
 
Buy a T*fal pan, and keep it in your work area. When the costomer tells you their car is not in need of wax, because of the teflon coating, do this:

1. Pull out the T*fal pan.
2. Set the pan vertically on a wall, outside.
3. Give the pan a good rinse with water, then do the same to the customers, paint.
4. When the results are conclusive that the teflon coating is no longer intact, ask them if they still do not wish to step up to a wax.
 
Rav777 said:
Ok, so this is what I have to deal with on a daily basis. How do I up sell these selected customers?

Me- Hello would you like to add the wax special to the wash package today?

Customer- Oh, no need for wax, my car was tefloned when I purchased it. (All said with a humble voice)
:nomore:

How do I convince these customers to wax their cars, while telling them that Teflon doesn’t really work?
I don’t want to break their bubble since they probably paid an extra 600+ dollars for the coating.

The car I received today was only one year old and I knew that whatever coating the dealership put on the car was long gone. The car was swirl mark galore and the water did not sheet out with the leaf blower.

How can I fix this dilemma?
Click to expand...

Have you showed the customers the swirls, how they affect the vehicles' appearance.....and then offered your polishing/swirl-remover up-sell package prior to offering them your wax special? If they are unconcerned about their vehicles' paint finish looking "better than new" after your attempt of educating them, I doubt they'll spring for any up-sell at that moment. You could express your desires to do so for them in the future, if you should wish.

Bob
 
My sisters Fit she bought had one of those coatings. After like me washing it 4 times there wasn't any more bead on the paint. Those coatings don't even last a month.

I would just straight up tell them the whole "teflon" coating thing is just a gimmick and is no where near what its stated to be by their car salesmen.
 
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