How to Fix RaceDeck Free Flow Slippery Tiles

Thanks for sharing your experience Ryan. Sorry the floor turned out so slick. Guess I might not want to put this in my garage at home.
 
Wow, snaplock industries really makes me appreciate the Autogeek customer service. Seriously AG is top notch, any time I have an issue with anything it gets fixed right away.
I posted this video to YouTube and the CEO Jorgen proceeded to argue about why I'm wrong about the floor being slippery. I thought worst case scenario would be for him to call me or send a private email telling me I'm wrong, but instead he gets on a public forum (YouTube) and does it. You know what I'd expect from Autogeek? Nick would call me up and make his best attempt at understanding the issue and fix it as quickly as possible.
I love the flooring other than the slipperiness but because of my experience with Jorgen I am very tempted to send it back.
 
That's so dumb and it only makes the CEO look unprofessional.

And I agree - Nick & Co. would never pull that sort of nonsense.
 
Wow, interested to see how this goes down...at this point I dont see these tiles in my future anymore...

Wish the best for you Ryan...
 
I will agree that it looks a bit theatrical, but the reality is when you are working on a car you are hustling so I think it is a good representation of normal operation. You shouldn't need to watch your step like that while working, nor risk a lawsuit from a fall. For the cost, I'd expect much better performance and customer care.

The CEOs comments were in poor taste. And it sounds like poor customer service as well. I've been eyeing these for a long time hoping to one day purchase them. I guess I'll find another brand or just continue with the squeegee.
 
I was considering 2000SF of the tile...now I'm really not so sure.
 
LMAO!! wearing a helmet while doing it! haha nice!

edit: now that ive watched the whole video, im still a little skeptical of getting this floor. it should be ready to go out of the box. no modification needed.
 
That sucks to spend that type of money and have to modify it like that, but a least it worked.
 
Good ole made in the USA quality & care.. The only place where you can get the CEO call you everything but a liar on a public forum. Smh.
 
If my name was Jorgen, I'd purchase a ticket to Bend OR, and visit Finishing Touch Auto with one of my engineers.
Then, onto Mt Bachelor.
Honestly. Invite him out. And ask him to bring some non-slip samples
 
I was actually considering race deck for the next step in my perpetual garage project.... Yeah. If thats how the CEO treats a customer whose NOT running the product down, merely documenting your experience... yeah I'll pass.
 
Dang man, I really wanted to get these but between your video and the interaction with Jorgen (who I've had pretty good interactions with so far) I'm a lot more hesitant now. Hmmm...
 
I'm also very interested to see how this plays out. Looks like there is now a thread on Garage Journal and it's getting pretty heated. At first it was just an honest review video. Now it looks like a social media crisis. I don't know how versed you guys are in brand image management and how big of role social media plays but with his comments if this video were to go viral it could pose a huge risk to the company. And for some reason I get a twisted pleasure out of seeing how other CEO's run their companies (possibly into the ground).
 
I'll take a wild guess on his full name being Hugh Jorgen. [sound it out lol]

Because he sure is acting like 1😏
 
I will not put them in my garage after that Youtube comment from the company. If Auto Geek made them they would have sent you a shipping label so you could send them a box to test and fix the problem. I have made thousands of dollars of purchases from AGO because I know if a item is not satisfactory they will fix it with a smile. Shame on Race Deck.
 
It's weird because their website says its "not affected by moisture" and "offers superior slip resistance when wet"
 
I'm following this just because I want to see an apology coming from them!
 
parttimer said:
I'm following this just because I want to see an apology coming from them!
Click to expand...

Same here. But sadly, if one comes, it will be from pressure put on him by the online community. Not because he realized or believes he was out of line.
 
I don't doubt the floor was slippery, but, I wonder why there haven't been more issues brought up? It seems to me the OP got a bad batch and the thing the company should have done was to investigate and get a few samples back, determine what happened and then made it right. If I had been the customer, I would not have spent the time and effort to sand those tiles!
 
OK, the CEO's point was you were slipping on wax and soap since it's a detailing bay.
What is your response to his reasoning, FTA? Thanks
 
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