How to know your dealing with a standup company

davidc

davidc

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Did not really expect this so it was quite a surprise. In a recent post my order was damaged in transit and was being returned. When this has happened before it was usually a 2 week plus ordeal. I received this email today and although I am sure it was not Autogeeks fault as the packing and packaging is top notch but the package is not meant to be dribbled like a Basketball. I would like to thank everyone at Autogeek for going above and beyond for something they cannot control.

Dear David, We regret to inform you that we have been contacted by UPS and informed that the merchandise you ordered was damaged in transit. Please note that a replacement of the item(s) will ship for you today via 3 day air. We do our best to ensure that all packages are securely packed; unfortunately, this does not always guarantee successful delivery. We apologize for any inconvenience this may have caused and thank you for your patience in this matter. We thank you for shopping with us. If you should have any further questions, feel free to contact us. Regards, Penny Customer Service


Dave
 
:iagree: +1000 these guys have been great, support, service, advice with products and the list goes on.
Many posts about it.
 
Ive made four or five orders with autogeek so far. Only glitch ive had is when i ordered my jug of APC i also ordered the little measuring cap thing thats an add on for the purchase. I didnt receive that in my package. No big deal though. I just added it on to complete out the order and if it was something important i would have contacted AG and im sure they woulda made it right.
 
I just wished they opened a second store or warehouse closer to me. Perhaps Las Vegas? Cause that would be awesome for me.
 
af90 said:
I just wished they opened a second store or warehouse closer to me. Perhaps Las Vegas? Cause that would be awesome for me.
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Don't rush it, it looks like you'll be paying sales tax soon enough.
 
Setec Astronomy said:
Don't rush it, it looks like you'll be paying sales tax soon enough.
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Yeah. Although I just moved from Texas where Amazon charges sales tax.

It'd just be nice to get 2-3 day shipping instead of 5-6. Patience is not a virtue.
 
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