How to promote coatings? How to attract your customer to add these to their details?
The first thing you should do is figure out what the customer is looking for with a detail?
Are interested in having paint correction done? Are you as the expert explaining to them what paint correction is and how its different than a typical wash and wax?
Make sure you are matching your customers needs to the services you offer and you are charging accordingly. I know all markets are different but if you are doing paint correction and are only charging $150-$200 you are giving that service away and chances are that customer isn't going to "Know the difference between a swirl and squirrel!" as Mike Phillips would say.
I find that most if not all my paint correction customers will be much more likely to purchase a coating than a normal wash and wax customer.
When you sit down with a customer who is getting a paint correction you need to explain to them where majority of the swirls and defects come from. Where else but washing and drying!
Why washing and drying, well this is the time when the car (or the paint) is touched the most. When you are touching the paint you run the chance of instilling a swirl or a scratch. Most people do not know how to properly wash a car unless they have came here on a search of have seen Mike Phillips videos on the internet.
This is where I find the sale to really start, I'm gaining background info on how they maintain the vehicle on a weekly basis and are they willing to change what they do if they are getting my paint correction services?
Once I have gone through my paint correction talk to ensure this is what they want I go into protecting the paint correction investment because after all paint correction is and investment when charging properly.
I explain that we can do a wax, sealant or a coating. I ask have you ever head of a coating? The answer is more often than not, "No I haven't!"
This is perfect when they haven't because now you can sell them a coating by explaining the benefits (these will vary depending on what coating(s) you plan to offer) to the customer. I offer three different levels of coating and at each level there is more of a benefit. Remember you are the expert so you need to articulate these differences to the customer and allow them to make the right choice. I have learned that people like choices but never too many choices either. For me, having three works.
All in all you as the expert in detailing need to make sure of a few things:
- Match your services to you customer
- Don't give away your services
- Find out what they typically do for washing
- If they are a paint correction customer advise them on protecting the investment
- Explain all the benefits on coatings and each specific one
- Give them choices!
- Make the sale!
I hope this will help you in making sales of coating easier. While I cant give you everything I do and say and my prices, this is a great overview of what works for me and my market.

rops: