I turned down a customer and I don't care....

Hate to say this, quebert, but you made her job easier next time. I would have done the exact same thing you did and i agree with your approach...try to win a new customer with better service.

I wanted to get a new client, but some people don't see the results. And honestly if my neighbor looks at his nice expensive truck and is happy with how it looks after she washes it. That's good for him and will save him money in the long run.
 
Today I was working in a customers driveway and my A-Frame sign was displayed at the end of the driveway. It has my business logo, business name and info on it clearly denoting I'm a detailer.

He pulled up and asked how much. For what I said. He followed with, "that tan gmc Acadia back there. How much to make it nice?" I'm thinking oh my god....here we go. So I tell him wash and wax with light interior (keeping it simple for him) is $80-100 for his size vehicle. He says, "oh. Wow. Well how much without the wax?" I'm thinking seriously guy? I said $80 even. (This btw is a very nice neighborhood)

Apparently that's insane to him and his face showed it. I have him a card, he said it's too much and I said ok (literally) and walked back to my job.

I didn't push the sale, I didn't lower my price and I don't care. Wrong attitude? This is part time work for me because I really enjoy it and give really nice results. I don't need to destroy my price points to earn $30. I'm not insulted because he didn't know what to ask but I'm not a $30 car wash service! And his house was a 20 mile drive. He wants a detailer to wash his car he's gonna pay for a detailer.

Thoughts?

Charge what you're worth, not a penny less. They'll come back crying for a paint correction when the local $5 detail place swirls the crap out of their paint.
 
i tend to get that attitude also ,they want their cars to look like our stang for nothing i spend a great amount of time detailing not about to do it for bargin price .....have fun keep detailing.....AUTO ONE DETAILING....oh ya our stang is 7yrs winter driven this yr...check us out on facebook
 
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