Is there something wrong here?

dougaross said:
I had a somewhat similar problem with Collinite 845 and emailed customer service 3 days ago and have yet to receive any sort of response.
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My 845IW needs to be shaken alot to get the gel to liquify and flow out of the bottle. Are you storing it in a very hot place?
 
Hi Dave,

I'm sorry that you did not receive a call back from us. This is the first that I have heard about this and you know we would never intentionally not respond so I will definitely look to see where you messages may have went.

Just send me a PM with your last name, zip code and invoice number if you have it and we will get it taken care of for you.

Thanks,

Dwayne

tuscarora dave said:
I did call and left a message on Monday (my only day off during AG hours) with the problem and my phone number but got no return call. Left an after hours message with with online order support on Wednesday and no reply to that either and a post asking questions about it in the customer comments section, again no reply. Either there is a breakdown in communications or I am being ignored.

I will try to call again this week.

This bottle of Hyper compound looked like this coming out of the shipping container and there was no leakage inside the shipping container.

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I knew as soon as I laid eyes on it that something was wrong with it.

Since there was no leakage inside the box, this tells me that this bottle went through the hands of a picker and a packer and no one noticed anything wrong with it..?

I am sorry to air this out on the forum but these kinds of problems don't go away when they are swept under the carpet and after 1 telephone message, 1 computer message and a post in the customer comments section I feel that I should have at the very least gotten PM or a call.

I have to say this is unusual for AG. So maybe the computer system crashed or something. end rant.
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killrwheels@autogeek said:
I assure you nobody at AG is avoiding you. If you contact Meghan, Dwayne, Jason or even Matt I am sure it will be handled immediately. I am sending them an alert now also ....
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Meghan said:
Customer Service returns all emails within 24 hours and usually much faster then that. So there must be a problem with the email going so please email me at [email protected] and I will personally handle your situation for you.
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Dwayne said:
Hi Dave,

I'm sorry that you did not receive a call back from us. This is the first that I have heard about this and you know we would never intentionally not respond so I will definitely look to see where you messages may have went.

Just send me a PM with your last name, zip code and invoice number if you have it and we will get it taken care of for you.

Thanks,

Dwayne
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Thanks to all of you involved in making this right for me. I have sent 2 emails to Meghan with the info that you need.

I hope you all view my postings as a tool and not as me being a difficult AGO member.
With trying to run a mobile detailing business (on the job and behind the scenes) with no other help it doesn't leave any time for making calls during normal working hours so I have to make the best use of this computer in the evenings, as I stated in a previous post...I need a secretary!!!Im the MAN:dblthumb2:
 
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