Make On Line Shopping Easier

XB70

XB70

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I'm wondering how many of Autogeek's web Geeks have actually shopped at Autogeek.net.

I say none because the Geek on line store has one easy-to-fix-paint-in-the-butt feature that makes browsing a bit cumbersome.

When displaying more than one page of products, Autogeekonline lists the additional pages on the top of the page. There should be a duplicate on the BOTTOM of each page, just like the forums.

Let's say I'm looking for a metal polish. I search "metal" and several pages come up. I know because the additional pages are Listed at the top of the page. I browse top to bottom and then I have to scroll BACK TO THE TOP of the page to get to page 2. I browse page two top to bottom and have to scroll BACK TO THE TOP to get to page three.

I stopped browsing at page three.

Please credit my account $395.00. That's pretty cheap for a fix that's sure to increase sales!:buffing:

P.S.: Each web Geek should be given ten shopping lists per week containing at least 20 random items or classes of products and be forced to complete 10 on line orders.
 
I agree that would be nice, but I do not use the search very often. Normally I browse to the product section or manufacturer's page to get to the what I'm looking for. I don't find the results of the search to be very useful.

In my opinion, the shopping cart and checkout process could be improved. There is no way to view your coupon code and shipping charges without proceeding to the checkout page. This makes building an order cumbersome. On another detailing site that also uses Yahoo, they have it set up so you preview the savings and charges directly from the shopping cart. Might be something to investigate.

The other thing I would like to see is a working Wish List function that is more integrated with the site.
 
toxygene said:
I agree that would be nice, but I do not use the search very often. Normally I browse to the product section or manufacturer's page to get to the what I'm looking for. I don't find the results of the search to be very useful.

In my opinion, the shopping cart and checkout process could be improved. There is no way to view your coupon code and shipping charges without proceeding to the checkout page. This makes building an order cumbersome. On another detailing site that also uses Yahoo, they have it set up so you preview the savings and charges directly from the shopping cart. Might be something to investigate.

The other thing I would like to see is a working Wish List function that is more integrated with the site.
Click to expand...
It is possible to see the final $$$ with different coupon code, once the code is entered hit apply instead if checkout. After you enter a few and figure out the best price, then you hit order/checkout. As for the wishlist, it's terrible. I have 3 and none work,haven't for awhile.
 
snowking724 said:
It is possible to see the final $$$ with different coupon code, once the code is entered hit apply instead if checkout. After you enter a few and figure out the best price, then you hit order/checkout. As for the wishlist, it's terrible. I have 3 and none work,haven't for awhile.
Click to expand...

I know that, but you have to go to the checkout page before you can even enter a coupon code. On some sites you can enter the coupon on the shopping cart page. That is much more convenient.
 
Well I hate the damn peanuts, but I never remember to specify paper in the comment box. How about adding check boxes for paper or peanuts.
 
It figures. I start a thread about making browsing through the online store and it gets highjacked.

Yeah, the checkout could be better. Peanuts???? Like I give #@$&^ about peanuts as long as I get my stuff damage free, I DON'T CARE IF IT'S WRAPPED IN BABY SEAL HIDES.

I'll address this to Max, the head Geek:

Dear Max,

Merchandising increases sales. If you can get me to try Meguiar's M105 and M205 along with my usual M80 and M83, your total sales may increase. I know you know this because you spend a lot of money hiring guys like Mike Phillips and "Dude" from Truck U to introduce us to new products. I know you know this because you sent me two jars of XMT360 with my last two orders. it's all about getting customers to try new stuff.

This is precisely why Walmart pays employees to shift everything around in the stores every two weeks. Most customers buy the same stuff every week. I go to isle 23A to find donuts every week. Switch everything around, and I pass all kinds of different stuff I haven't seen on the way to 23A only to find donuts are now on isle 27B. I walk out of the store with donuts, frozen pizza and bagels. Hell, I didn't even know I wanted frozen pizza and bagels!

Unlike some of the detail nerds here, I do not pretend to know EXACTLY what I am going to buy when I visit your online store. I may recall an AutoGeek video or thread and may want to browse through a product category.

PLEASE PUT A PAGE INDEX ON THE TOP AND BOTTOM OF EVERY PAGE OF SEARCH RESULTS.

It is a pain to scroll back to the top of every page to get to the next. I quit browsing looking for new stuff to buy. The change I suggest requires about 5 minutes of programming.

Too bad all of your efforts to get me to consider new products are torpedoed by a simple to fix programming issue.

P.S.: Was a haircut a contract condition in hiring the Dude as AutoGeek spokesman?Im the MAN

P.P.S.: Can I get EXTRA peanuts in my next order? I've got Ebay sales to ship!
 
For as big as Autogeek is, the usability of the cart has to be causing the loss of sales. A conversion expert would do a lot of good because browsing products is a pain.
 
Old Tiger said:
Well I hate the damn peanuts, but I never remember to specify paper in the comment box. How about adding check boxes for paper or peanuts.
Click to expand...

Totally agree with you. Especially when you order a 5 gallon bucket and all of the peanuts cling to the inside of it. That's not fun.
 
XB70 said:
Yeah, the checkout could be better. Peanuts???? Like I give #@$&^ about peanuts as long as I get my stuff damage free, I DON'T CARE IF IT'S WRAPPED IN BABY SEAL HIDES.
Click to expand...

Amen!! I thought I was the only one on here that didn't complain about something as trivial as the packing peanuts. It's one thing to be upset over a broken/leaky container or a faulty product, but whining about having to spend an additional 5 seconds to wipe off a few foam peanuts from your container is laughable at best.

Mark
 
Easy guys! The title of the thread is "Make On Line Shopping Easier" and whats important to you guys is trivial to a lot of people too. Have a little respect for somebody elses opinion of what would make life better for them. My goodness!

Happy shopping Im the MAN

btw: I brought the button on the top and bottom issue a few months ago on here if I recall correctly so I don't think its going to change.
 
CEE DOG said:
Easy guys! The title of the thread is "Make On Line Shopping Easier" and whats important to you guys is trivial to a lot of people too. Have a little respect for somebody elses opinion of what would make life better for them. My goodness!
Happy shopping Im the MAN
Click to expand...

Whew...........Amen!! :props:

Some folks shouldn't take life so serious, it ain't permanent...
 
I do agree that the organization of the products makes it tough to find what you're looking for at times.
 
We are always willing to listen to your suggestions. Best way to do it is send the comments direct to me at [email protected] and I will forward to Max and our website team for review. Keep in mind, Autogeek offers over 60 brands and 5000 unique items to choose from. Our selection is vast and we are always just a phone call or an email away to help you in your product search.

Constructive feedback is encouraged as we continue to improve our customer's Autogeek experience!

Actually, our website is the result of continuous ideas and improvements over the years. Let's take a quick trip down memory lane to see just how far we have come!

2001 Autogeek 2001

2002 Autogeek 2002

2007 Autogeek 2007

And of course 2010 Today's Autogeek.net


P.S. Don't forget to send your suggestions to me directly and don't miss out on our holiday promotions!
 
Hey, I like the 2007 better, can we go back! :laughing:
 
XB70 said:
When displaying more than one page of products, Autogeekonline lists the additional pages on the top of the page. There should be a duplicate on the BOTTOM of each page, just like the forums.
Click to expand...

I've never used the Search feature so I gave it a look to see what you're referring to... yep, that'd be an easy, convenient fix. I'm betting you'll see it implemented soon since Dwayne responded to this thread.

BTW, did you leave your plane at FFO? It was blocking the entrance to the museum (last time I was there anyway...) Howzabout moving it out of the way. :D

TL
 
Old Tiger said:
Well I hate the damn peanuts, but I never remember to specify paper in the comment box. How about adding check boxes for paper or peanuts.
Click to expand...

Always happy to contribute to a thread hijack :laughing:

I finally remembered to specify paper on my last order as well as Priority Mail since UPS takes forever and stops cold on weekends. The paper was most welcome and there was a ton of it for future eBay sales ;)

I think I shot myself in the foot with the USPS request though... it was 3 days before my order left AG. Dunno if shipping USPS PM involved a different process on their end or what but I would've gotten my order quicker on a slow brown truck from China. UPS is usually 5 days to Ohio, USPS Priority Mail is usually 2 days... once the order starts moving.

TL
 
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