Meguiar's leather conditioner destroyed my seats!

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muscle

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I have a 2008 Hyundai Entourage with tan leather seats. Last night I cleaned them with Meguiar's Gold Class Leather & Vinyl Cleaner spray, followed by their Gold Class Leather Conditioner spray.

I started by cleaning the passenger side front seat, then the passenger side captains chair, then the drivers seat and finally the drivers side captains chair. I then applied the leather conditioner in the same manner as the cleaner. Once finished, it appeared that the conditioner didn't cover the seats evenly, so I added a second coat of the conditioner. When I started the second coat on the drivers seat, I noticed that the color was wiping off. By the time I finished wiping off the seat I had an area of about 6" in diameter where the color is missing. The drivers side captains chair also has color missing now... just not as bad as the front seat.

I am really bummed out about this. Why do you think this happened? More importantly, how do I fix it?
 
Pics? Have you owned the vehicle since it was new?

In my experience those products are very safe and I wonder if the seat/seats may have been re-dyed at some point, which is
not to uncommon with light colored leather.


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Are you sure thats not just where the dirt was removed?

Those seats are vinyl coated, the color is trapped beneath 1mm of clear plastic vinyl which the Meguiar product will never reach.
 
sounds like the coating on your leather which protected the colour coat is gone and now so is the colour.

Only option is to dye and coat the seat or replace the leather.
 
Kind of a picture of your seats... like these?


120108A.09.jpg



Perhaps call Meguiar's Customer Care Hotline and see if they have a remedy, maybe they've run into this before as they keep a database of issues related to products.

The phone number will be on the back of the label.


:)
 
Sorry for your pain. I know this is a little late for you, but it's always good to try a new product out on an area that isn't noticeable first.
 
I think pictures of the "damage" done are more than necessary for such a bold claim against Meguiar's.
 
Mike.Phillips@Autogeek said:
Kind of a picture of your seats... like these?


:)
Click to expand...

Yes, that is them. I will get pictures and post them tonight.


truckbutt said:
Sorry for your pain. I know this is a little late for you, but it's always good to try a new product out on an area that isn't noticeable first.
Click to expand...

I actually did. Plus, I didn't see the damage on the first two seats
 
Cause and effect...

  • Action - Cleaned seats with Turtle Wax Leather Cleaner & Conditioner
  • Reaction - Clean seats. No cosmetic problems

  • Action - Cleaned seats with Meguiar's Gold Class Leather & Vinyl Cleaner and Gold Class Leather Conditioner (same variables as above. i.e. temps, sun, microfiber towel, etc.)
  • Reaction - Color damage on two seats
In my eyes, Meguiar's leather conditioner destroyed my seats. The Turtle Wax product surely didn't.
 
Do post some pictures, that would help us possibly determine what's going on, and if there is possibly a remedy for you other than re-dying the seats or replacing the leather. Personally, I've pretty much used strictly Meguiar's products on my vehicles with no issues. In fact I use the Gold Glass leather wipes and the conditioner\cleaner on my rare and hard to replace seats with no trouble.

As suggested above, call Meguiars and speak with their customer care department, they may be able to do something for you.

BTW, not trying to say you didn't have a bad experience, I have no doubt you did, just stating my personal experience with the products.
 
There is a treasure trove of knowledge and many years of experience on this board, and most people have likely used the product you are describing. I don't think anyone is trying to dispute your claim, but rather are shocked that it happened with a product people have used countless times. Post the pictures and let the experts here help you determine the cause and effect.
 
Hey everyone, let's skip any drama and just focus on the topic at hand.

I'm a big fan of giving everyone the benefit of the doubt before making any judgments. Meguiar's is a reputable company and besides taking care of their customers I know first hand that if there's any sign of a problem or issue with a product then,

First, it will be an exception to the rule as they invest heavily into field testing all their products before they ever get to the point where they're sitting on a shelf at an auto parts store.

Second, they appreciate feedback and information if there is a problem just as much as they appreciate the opportunity to investigate and make things right.
​


Their Customer Care Team is second to none, (next to Autogeek's), and they take care of their customers.


So please, let's keep this discussion focused on the topic at hand and I for one am already looking forward to the pictures.


To the original poster, if you can take some pictures so we can all see what you're seeing, I can help you get them "inserted" into the thread if you're not sure how to.

Simply e-mail them to me and I'll upload them to your gallery and then insert them into the thread.


[email protected]



Thank you ahead of time to everyone for keeping this thread on topic into the future...


:)
 
RaskyR1 said:
Pics? Have you owned the vehicle since it was new?

In my experience those products are very safe and I wonder if the seat/seats may have been re-dyed at some point, which is
not to uncommon with light colored leather on a used car


Sent from my iPhone using Tapatalk
Click to expand...



:iagree:
 
Not trying to stir the pot but is it possible they have has been re-dyed.
The local "big name" Lexus dealership here does that on lease returns.
BTW - They do the steering wheels too.
 
Here are some pictures of the damage. More can be seen in my gallery.

When I got home to take the pictures, I noticed that there is actually damage on the passenger front seat too. Although not as bad.

Really guys, I did not come here to bash Meguiar's. I came here because I know this site has a lot of knowledge and experience. I came here to understand what happened and how to fix the damage. I came here because I didn't think Meguiar's would have much to say on the issue or be much help. Maybe I am wrong, but I will find out when I call them tomorrow.

I honestly did not expect this thread to turn into what it did. I guarantee I would not have been doubted or questioned in person. Unfortunately, tone doesn't come through on forum boards and people tend to turn into keyboard warriors. That said, I just want to fix my seats.

WP_000117.jpg


WP_000115.jpg


WP_000114.jpg


WP_000107.jpg


WP_000111.jpg


WP_000113.jpg
 
I did buy this vehicle used off a friend. It is in excellent shape and only had ~35k miles on it. I will ask him if anything was done to the seats, but I doubt it.

Still, why didn't the Turtle Wax product cause damage?
 
I've sent an e-mail to my very good friends at Meguiar's with the link to this thread and asked them to see if there's any instance of an issue like this in the past.

Their e-mail bounced back with "out of office" replies so lets give them time to check their e-mail and then read the thread.

And thank you to everyone for keeping this thread family friendly and focused on seeking a solution to the problem.


Again... thank you to everyone ahead of time...


:dblthumb2:
 
Mike.Phillips@Autogeek said:
It's indeed a mystery but again... a problem like this is certainly the exception, not the rule, so lets allow calm heads to prevail and I'm confident we can find out what's going on or come real close.


:)
Click to expand...

Thank you, Mike. Your help is very much appreciated! :xyxthumbs:
 
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