My Duetto SCREAMS

DaveT435

DaveT435

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I'm hoping Todd from Rupes sees this. I tried to PM him but his box is full. I posted about this once before. One of the last Rupes machines I bought was a Duetto. It's about a year old but it's rarely used because of the noise level. I'm literally half deaf and I can't stand the noise this thing makes. It sounds like there is no grease in the gears. I have a mini and others have told me the noise level is about the same between the two. My Duetto is at least 5 times louder than my mini. Does anyone else have a Duetto that makes excessive noise??
 
wow, sorry to hear man, make a video on youtube and then email them the link
 
I may do that if Todd doesn't respond.
 
I did it and it made it alot easier to explain and for them to understand

Sent from my XT1609 using Tapatalk
 
Dave

There are some free apps for smart phones that can give you the decibels for the Duetto and give a comparison of machines
 
atgonzales said:
Dave

There are some free apps for smart phones that can give you the decibels for the Duetto and give a comparison of machines
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I remember hearing about that before. I'll definitely try that too. Thank you.
 
Sorry with all the media today it's impossible for me to be everywhere. I get Private Messages on different forums, emails, Facebook, texts, instagram, etc.. I purposely let my inbox become full on here because I don't have much time to get on the forum, and thus this is a very inefficient way to to contact me.

Your best bet is contact the RUPES USA HQ by calling 970 535 0100 and asking for service, or shooting an email to [email protected]. The Duetto is not a loud tool, or at least not any louder than comparable tools. If it is painful to use because of the noise, there sounds like (pun intended) a problem.

Cheers,
Todd
 
Todd@RUPES said:
Sorry with all the media today it's impossible for me to be everywhere. I get Private Messages on different forums, emails, Facebook, texts, instagram, etc.. I purposely let my inbox become full on here because I don't have much time to get on the forum, and thus this is a very inefficient way to to contact me.

Your best bet is contact the RUPES USA HQ by calling 970 535 0100 and asking for service, or shooting an email to [email protected]. The Duetto is not a loud tool, or at least not any louder than comparable tools. If it is painful to use because of the noise, there sounds like (pun intended) a problem.

Cheers,
Todd
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Ok, thanks. I'll shoot them an email.
 
I finally got time to send this machine to Rupes. It had a bad gear box, worn carbon fiber brushes, worn rubber shroud. They replaced all of these parts and it shipped back to me today. It will be nice to use this macine running the way it was built to run.
 
Glad you got resolution, all I got was silence from Todd, even after writing to Mike Phillips asking him to help. My Duetto got extremely loud then began overheating to the point you couldn't hold it. My 15le Mark II melted pads to the backing plate after doing a few small sections. The Duetto finally just died, it lasted 6 cars in total.

I'll never recommend another Rupes product again.
 
coolcobramatt said:
Glad you got resolution, all I got was silence from Todd, even after writing to Mike Phillips asking him to help. My Duetto got extremely loud then began overheating to the point you couldn't hold it. My 15le Mark II melted pads to the backing plate after doing a few small sections. The Duetto finally just died, it lasted 6 cars in total.

I'll never recommend another Rupes product again.
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I'm about done too. I just bought a 21 Mark II. Used it for the first time today. Worked great for about 30 minutes. Put it down while I used my Flex mini, picked it back up and pulled the trigger and it just hums. Let it sit for another hour. Picked it up pulled the trigger and it ran. Set it down for a second, got a pad for it and got it ready to go. Pull the trigger and just a hum. If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol

oh...there is another post on the duetto. Ran it for about 15 minutes and it was right back at it. Had to send it in again. I figured sure they would just replace it at this point. Nope...another repair job. I got it back, made sure it ran right, put it on eBay. The two repair tickets ended up totaling 300.00.
 
DaveT435 said:
I'm about done too. I just bought a 21 Mark II. Used it for the first time today. Worked great for about 30 minutes. Put it down while I used my Flex mini, picked it back up and pulled the trigger and it just hums. Let it sit for another hour. Picked it up pulled the trigger and it ran. Set it down for a second, got a pad for it and got it ready to go. Pull the trigger and just a hum. If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol

oh...there is another post on the duetto. Ran it for about 15 minutes and it was right back at it. Had to send it in again. I figured sure they would just replace it at this point. Nope...another repair job. I got it back, made sure it ran right, put it on eBay. The two repair tickets ended up totaling 300.00.
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Don't blame you a bit, Dave. For the money these cost, and the threads I've read about the CS, I would be completely turned off.

I was just talking about this to my cousin who is a high-end woodworker. He stated that if Rupes made wood tools, they'd be done.

As hard core as we think we are about our polishers, contractors/woodworkers are even more so about their tools.

It's a shame Rupes machines are disappointing people, but they are certainly not alone in that. Every brand will have their problems. It is how you stand behind the product that matters and try and correct these problems as quickly as possible, and I just have not heard great things on the Rupes front in that regard.

A shame for a tool that has so many great features, and so many products that have a following.
 
PaulMys said:
Don't blame you a bit, Dave. For the money these cost, and the threads I've read about the CS, I would be completely turned off.

I was just talking about this to my cousin who is a high-end woodworker. He stated that if Rupes made wood tools, they'd be done.

As hard core as we think we are about our polishers, contractors/woodworkers are even more so about their tools.

It's a shame Rupes machines are disappointing people, but they are certainly not alone in that. Every brand will have their problems. It is how you stand behind the product that matters and try and correct these problems as quickly as possible, and I just have not heard great things on the Rupes front in that regard.

A shame for a tool that has so many great features, and so many products that have a following.
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Exactly, I had a problem with a Flex machine. They sent me another one and told me to just dispose of the other one. It was part of a problem in the early production XFE-7 v2. They found a problem, admitted there was a problem and took care of it no questions asked.

I don't know if it's growing pains Rupes is going through, They are building more different kinds of machines and still designing more new ones.

I've been waiting for their new rotary to come out for quite a while now. After the problem with the 21 Mark II and liking the Flex battery DA so much I may go ahead and get the battery rotary, oh I may just keep my PE-14. It definitely is nice not to have to mess with cords and extension cords.
 
DaveT435 said:
Exactly, I had a problem with a Flex machine. They sent me another one and told me to just dispose of the other one. It was part of a problem in the early production XFE-7 v2. They found a problem, admitted there was a problem and took care of it no questions asked.

I don't know if it's growing pains Rupes is going through, They are building more different kinds of machines and still designing more new ones.

I've been waiting for their new rotary to come out for quite a while now. After the problem with the 21 Mark II and liking the Flex battery DA so much I may go ahead and get the battery rotary, oh I may just keep my PE-14. It definitely is nice not to have to mess with cords and extension cords.
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The cordless are VERY intriguing!
 
On the opposite end of the spectrum, I’ve got 7 Rupes tools and never had a problem. I did have problems with some green pads, but after contacting Rupes they sent me new ones right away. I love their customer service. Forums are not the best place to try to contact any manufacturer, it’s easier to contact the companies service department, imho.
 
DaveT435 said:
If I sent this thing in and there is something wrong with it and they tell me they are going to fix it I' going to snap. lol
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So you don’t want them to fix it? Isn’t it still under warranty?
 
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