My morning at the dealership....

briarpatch

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So, this morning, I'm at our local Toyota dealer, while my wife's '08 Sequoia is being inspected for a frame (rusting) recall. While I'm waiting for a shuttle to take me back to work, I decide to look at a brand new Camry Hybrid they have on the floor....pretty car...burgundy...black leather....38k for it. A salesman comes in (obviously early), and sidles up next to me, trying to gauge my interest. I've looked this thing up and down, and it is one swirled-out mess. Every panel needed work. I said to him..."38k is a lot of money for a car in this condition".....he replies...."What do you mean...this is a brand new car?" We went around the car, and I showed him the paint. He first tried to tell me that it is because the car is on the showroom floor, and people brush against it. I asked him..."Do they brush against the roof, too?" He assured me that they have an excellent detail shop, and that they would fix it. I told him..."It's likely they're the ones who did it"....at which point I walked away and got on the shuttle.
 
Sounds like the Honda sales guy that told me swirls are a consequence of detailing a car and every car that gets polished will have them. LOL. I drove the car out of the showroom without letting them touch it again and got everything fixed myself. Thankfully Honda has soft paint and it was easy to fix.
 
Or the McLaren salesman that said the ones he brought to display at a British car show "just hadn't been waxed yet" when I asked how they had the nerve to ask that much for cars in that bad a shape...

:doh:
 
Brilliant, Briar!

Even though it is entertaining to have these discussions with dealer people we have to understand we represent the "1% ers". The other 99% never even see those paint conditions, don't ask about them or even care. Furthermore, even if we can enlighten the sales staff, they'll never justify the expense to have a "detail crew" to do it right.

I've told my story here before but for the new folks...

When I ordered my new BMW 335 back in '07, it took me 4 visits to finally get through to the dealership salesman to NOT TOUCH THE CAR AFTER IT ARRIVED ON THE TRUCK. No joke, 4 f****** visits! The salesman seemed hell bent on insuring the mandatory car wash was done prior to delivery. He was insistent.

On the 4th visit I walked him out to a black Z4 in the showroom sitting under the can lights that beautifully highlighted all the wash and wipe down swirls in the paint. I asked him if he thought it rolled out of the plant like that. I finally got him to realize his "Prep/Detail Service" did that. I then stated I would refuse delivery if they as much as spray it down with just water.

We negotiated what they HAD to do...remove shipping blocks, remove any Cosmoline used for shipping etc. BUT THEY WERE NOT TO TOUCH THE EXTERIOR PAINT! I went so far as to have him write it on the sales contract.

When it was in and ready for pickup it was absolutely filthy. PERFECT and I was happy.

Now...a freakin' McLaren at a British Car show! THAT seems downright treasonous.
 
I feel your pain... last 2 deliveries I had to somewhat argue with the salesman about delivery "prep". Basically I said if it wasn't filthy at delivery I wasn't buying it.

And yes- a $200K car swirled to hell and back. And it was just because they hadn't "given it a good wax job yet".

Brilliant, Briar!

Even though it is entertaining to have these discussions with dealer people we have to understand we represent the "1% ers". The other 99% never even see those paint conditions, don't ask about them or even care. Furthermore, even if we can enlighten the sales staff, they'll never justify the expense to have a "detail crew" to do it right.

I've told my story here before but for the new folks...

When I ordered my new BMW 335 back in '07, it took me 4 visits to finally get through to the dealership salesman to NOT TOUCH THE CAR AFTER IT ARRIVED ON THE TRUCK. No joke, 4 f****** visits! The salesman seemed hell bent on insuring the mandatory car wash was done prior to delivery. He was insistent.

On the 4th visit I walked him out to a black Z4 in the showroom sitting under the can lights that beautifully highlighted all the wash and wipe down swirls in the paint. I asked him if he thought it rolled out of the plant like that. I finally got him to realize his "Prep/Detail Service" did that. I then stated I would refuse delivery if they as much as spray it down with just water.

We negotiated what they HAD to do...remove shipping blocks, remove any Cosmoline used for shipping etc. BUT THEY WERE NOT TO TOUCH THE EXTERIOR PAINT! I went so far as to have him write it on the sales contract.

When it was in and ready for pickup it was absolutely filthy. PERFECT and I was happy.

Now...a freakin' McLaren at a British Car show! THAT seems downright treasonous.
 
When I bought my Accord, I asked the salesman to make sure the car WAS NOT touched or cleaned prior to my delivery. He said "but providing you the car clean and pristine condition is on the survey". I said, let me show you why and invited him over to an minivan in the showroom. I said "she this?" pointing to swirls. He said yeah. I said I dont want my car to look like that. So dont touch it, Ill write I got the car clean on the survey. He said I got it!
 
Any car, whether it's $20K Civic or a $200K McLaren, should be prepped PROPERLY before the keys change hands but dealerships don't really know what that entails and certainly aren't going to pay a designated person to do it PROPERLY, that we all know.

I mean using a Civic as an example, 5 hrs to properly wash, decon, polish and apply a LSP shouldn't be asking too much. The person doing the job should be paid accordingly and take pride in their work. Hell, the dealership can use this to close the deal and make the customer feel special, isn't that what it's all about?!

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You're absolutely right Roger.
Too bad dealerships won't do a really nice presentation of your car at delivery.

Any car, whether it's $20K Civic or a $200K McLaren, should be prepped PROPERLY before the keys change hands but dealerships don't really know what that entails and certainly aren't going to pay a designated person to do it PROPERLY, that we all know.

I mean using a Civic as an example, 5 hrs to properly wash, decon, polish and apply a LSP shouldn't be asking too much. The person doing the job should be paid accordingly and take pride in their work. Hell, the dealership can use this to close the deal and make the customer feel special, isn't that what it's all about?!

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When I got my MINI they did, it was on the showroom floor with a cover on it. Then the sales lady took it and got a full tank of gas. Damn, that was over 10 years ago, WOW!

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I remember MINI used to make a big deal at delivery. I don't know if the do now. I bought 3 different MINIs and never got the "hoopla" with any of the deliveries.

When I got my MINI they did, it was on the showroom floor with a cover on it. Then the sales lady took it and got a full tank of gas. Damn, that was over 10 years ago, WOW!

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Any car, whether it's $20K Civic or a $200K McLaren, should be prepped PROPERLY before the keys change hands but dealerships don't really know what that entails and certainly aren't going to pay a designated person to do it PROPERLY, that we all know.

I mean using a Civic as an example, 5 hrs to properly wash, decon, polish and apply a LSP shouldn't be asking too much. The person doing the job should be paid accordingly and take pride in their work. Hell, the dealership can use this to close the deal and make the customer feel special, isn't that what it's all about?!

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While you're right, I see two problems with this line of thinking:
- Dealerships aren't going to spend the kind of money, nor take the time in the sales process to make this happen. Dealerships make very little money off the sale of new cars and only a bit more off used cars. Service and Finance are the profit centers at any dealership. The won't cut into already slim margins to properly prep a car. On well producing dealership's you'd need a hefty sized detailing staff to keep up. It's easier and far to give a porter the keys and let him run a car through the swirl-o-matic (or the dirty scrub brush and grey water wash) and gas it up.

- Normal US car shoppers. The average American looking to buy a car wants to walk in, grind on the dealer, and get out with their new ride. Most don't even do much of a test drive any more. There is no way they would lock in a deal or buy the car and then come back a day later to receive a pristine car. 99.99 percent of car buyers don't know the difference between "a swirl and a squirrel" as Mike Phillips says. They couldn't care less.
 
I think part of this is also down to “Dealer Prep Fees,” it may be one way for dealers to make a little more profit on the vehicles they sell. I may be wrong as it is just an assumption, but I think they do it as a “service” for the 99% of car buyers and again for profit.

Why you may ask? A short story(probably made long..)

When I went to buy my car, I first looked it over in the beginning of the day, didn’t have any salesmen with me and I kind of looked over a few cars so they weren’t bugging me to buy a specific make or model(used car lot). I had noticed a price difference between the online ad and price listed on the car.

About 6 hours go by and instead of wasting time if it was the higher price I called ahead to double check and said I wouldn’t be interested at the higher price but would be willing to negotiate at the online price, they said they’d honor the online price so I went in.

After all was said and done and negotiated a deal(which he included prep fees for free, gee thanks!), he mentions they’d washed the car for me as it was raining and I said oh no worries I’d prefer you didn’t. He told me they prepped it when I called to ask about the car so it was clean when I looked at it and would do it again because the rain.

I looked over the sales total and couldn’t believe what the price of prep is.. The amount they charge for this service was $549!! I’m guessing a car wash isn’t the only performer for Dealer Prep, but dang if I could charge upwards of 500 bucks to wash, vacuum and throw some tire shine on a couple cars a day, I’d gladly do it!!

I wonder if by us 1%ers asking to not have the car washed alarms the dealers/salesmen not just because they think, “why wouldn’t you want a shiny clean car?!” but maybe because it also cuts into some possible profit..
 
I totally understand what all of you are saying but if I'm in my Toyota dealership looking at brand new cars, I'm not sure how but they are pristine.
 
I work for a Toyota dealership part time . We do not buff out cars. We wash and spray wax cars . The onlytime we buff paint is if there are swirls or scratches on the paint, but that is rare.
 
It's very rare, but there are some dealerships that actually have a good detailing team. The one and only new car I've ever bought was a brilliant black Audi A4. The dealer had to locate a car for me so the deal was essentially done before I ever saw the car. The day they called me in to take delivery, they brought me into their detailing bay as they were just finishing up. The car was pristine and in their lighting it made my jaw drop. I doubt I ever got it to look that nice again during the 14 years I owned it. But the salesman told me their detailing dept was highly trained and an exception in the industry that they were very proud of.
 
I have just gotten a dealership as a regular client so I can tell you a little bit how the thinking goes.

The place I work for ask me to prep 2-4 cars per week right now. Could be more but I have taken a part time job like I do every winter and I am not ready to leave that job unless I am certain the orders will keep coming from the dealership.

Anyways...

They are specialised in slightly used luxury, sports and exotic cars. They already have a detailer for their very expensive cars (Ferrari, Lambo and the like). They have started offering lower end cars (BMWs, Audis and the like) and needed someone to prep them.

So the initial conversation went like this: We have a very good detailer but he won't cut corners, and we can't afford to pay 600$ to prep a 25K car. Is there a way you can do it for 150-300$?

So I told him I could do an AIO polish to save steps, work on the minimum needed and evaluate each car with them before starting the work.

So far I have done a BMW 328i, Audi S4, Audi Q5, Mustang GT, Acura MDX and a few other similar cars.

Each car needs at a minimum an engine detail, Debadging (from original dealership), exterior detail and quick interior cleanup. Most have scratches, some need touch up paint, and about half have some swirls.

So far my biggest challenge is the interior. I normally spend 4-5 hours doing a full interior. After doing about 7 vehicles for them I have cut that down to about 1h30. So that means crack blowouts with compressed air, vaccum, wipedown to every surface, very quick seat shampoo if needed only, no dressing of the interior and removable mats cleaned thoroughly.

For the exterior my go to is Megs's Ultra Polishing Wax. So far it's working well. The amount of time I spend on the polishing depends of the paint condition. Same goes for pad selection. So on some cars I will do 2 quick passes with a foam polishing pad, and on some other cars I will do 4 slow passes with a microfiber cutting disk.

So it's sometimes frustrating not to get the car in perfect condition, but it's not that different from my normal clients who might want a wash and wax when the car clearly needs a compound and polish.

It's all about profit margin for them, so they don't see the value of spending a lot on the prep as long as the car is presentable and they can selll it. Thankfully pretty much all the cars I work on are 2015 so they are still in decent shape for the most part. One was covered with mud inside and outside, that was a challenge to clean quickly without doing a shampoo but it came out nice.

I spend on average 5 hours total on each car. So it will help me speed up my processes. I am thinking about trying to use my rotary polisher that I never use and see if I can shave a an hour or two and still get a good result.
 
Eh, give the guy a break... they don't know any better. Chances are he is just repeating what he was told from some other guy who also doesn't know any better.
 
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