No BOGO or sale items to international customers?

only way to take advantage of bogo is have family in the states make the order for you and ship it to your country. AG should chime in and explain fully why they are doing this so it makes more sense, just the way it stands it makes no sense that international people cannot get bogo's when their paying for shipping regardless. but as i said some one from AG staff should explain the logistics of why this is happening
 
Another disappointing element in regards to how AG treats international customers.
 
i get a privet massage from Jason




This was adjusted a few weeks back, we are limiting the bogos to 4 pieces per item while items are bogo. Unfortunately we had some issues in some countries were the items were being repackage in smaller containers and resold by private sellers among other issues.
Click to expand...



sorry for that but it's make me Laughs
one of things is international customers are a pirates
 
Adnan said:
i get a privet massage from Jason

sorry for that but it's make me Laughs
one of things is international customers are a pirates
Click to expand...

I think this is one of the weirdest excuse I have ever heard of.

It sounds like all International customers are repackaging and I feel like they are discriminating us with "policy" yada yada. We pay you the same US dollar but why we cannot get the same goods in a trade? Because we are not US citizens? Unbelievable.

There might be 1% of International customers in the world do repackaging. It is Autogeek that should be blacklisting him/her and trade with the remaining 99%. And if needed, those 1% people could still find a friend in USA and get whatever they want. Come on Autogeek just admit that you dont want to offer discount to foreigners.

The reason I buy from AG is because it was cheaper than buying elsewhere on Earth. Now the reason is gone. There is no reason for me to place orders here.

:nomore:
 
Adnan said:
i get a privet massage from Jason
sorry for that but it's make me Laughs
one of things is international customers are a pirates
Click to expand...

You'll probably find that people were buying the BOGO's and sale items then selling them cheaper than the *official* distributor in that country. I would guess that, for example, if Meguiar's China prices their DA Microfiber system pads at $35 per pad, and Autogeek has a BOGO for a 2 pack of DA pads for $20 (meaning you end up with 4 pads for $20), then someone goes and sells the pads they purchased on BOGO for $10 each in China, Meguiar's China loses out on the sales and complains to Meg's headquarters, who in turn ask places like Autogeek to not offer BOGO's and sale prices to international customers (to stop that happening).

What sucks about this is that Meguiar's China shouldn't charge such high prices per pad in the first place, but they do and because there are weak market forces to drive down the price, they get away with it.

PLEASE NOTE:
MEGUIAR'S CHINA & DA MICROFIBER SYSTEM ARE EXAMPLES ONLY made up on the spot by me to explain what was in my head.

This is my take on why Autogeek doesn't offer BOGO's and sale items to international customers

Part of the reason that I would order Meg's products from AG rather than the local Meguiar's distributors is that paying extremely high prices for Meguiar's items is a waste of money when I can get them for 1/4 the prices at AG (international shipping is a completely different can of worms). I also find that purchasing through Autogeek is a great experience with awesome customer support and if I can support AG with my purchase, why not?
 
Actually it doesn't sound all that crazy from a manufacturer's perspective. If someone overseas has an exclusive distribution agreement, but the manufacturer offers much cheaper prices even after international shipping, I would be somewhat PO'd. I would have incurred costs on my end to promote the product, but all my potential customers buy direct from source.

But the whole concept of rebottlling and reselling happens in domestic markets as well. You're not going to be able to stop someone in the US from buying a discounted gallon of WGDGPS and reselling it in 16oz bottles.

From a neutral perspective, I can understand why certain limitations on BOGOs are put in place. From a consumers' respective, I naturally think it sucks gonads. But I would say that the explanation oven doesn't pass muster. I'm in the business of public policy, and I can tell you from experience that a poor explanation is has a worse PR impact than no explanation at all.

That said, the sums for AG products still work out for me, so I'm not stop buying on the basis of principle. But AG should know that their price advantage is eroding :)
 
It seems like a growing trend amongst international AG customers that we all acknowledge that AG have good customer service in regards to their communication and any issues with orders that may arise; but when it comes to showing consideration for overseas customers, AG drop the ball.
In my thread about obscene shipping fees every international customer who posted agreed that they were unhappy with the existing system AG employs. By system I mean the lack of shipping calculator, unavailability of sea freight and the astronomical shipping fees AG charge in comparison to other vendors or mail forwarding companies.
Couple that with this thread about BOGO items and the fact AG don't seem too concerned that we international customers are unhappy and it leaves a rather bitter taste in one's mouth.
At what point do all these factors start to negate the excellent customer service AG is known for?
We all love cheap products, we love AG's range, the community is great and their communication is generally fantastic, but in light of the overall treatment of international consumers all of that seems to fall by the way side.
 
It's unfortunate that the international rates & policies are what they are, but I seriously doubt that Max sits around deliberately conjuring up ways to upset his international customers. It's simple, if the profit margins were the same internationally as they are nationally, this thread wouldn't exist. No one from Autogeek has chimed in because there's no explanation that's going to make it any easier to swallow. It's capitalism at its finest. I hate to say, but it's the American way.
 
CleanGene said:
It's unfortunate that the international rates & policies are what they are, but I seriously doubt that Max sits around deliberately conjuring up ways to upset his international customers. It's simple, if the profit margins were the same internationally as they are nationally, this thread wouldn't exist. No one from Autogeek has chimed in because there's no explanation that's going to make it any easier to swallow. It's capitalism at its finest. I hate to say, but it's the American way.
Click to expand...

I completely agree with this. I can only imagine the storm and barrage of questions and jabs they would get if they placed one comment on this thread. I am pretty surprised they did not close it down, but probably left it open so there would not be more controversy over the situation and is probably just hoping it will fizzle out... cannot blame them for that either.
 
Well I can only imagine how many threads and posts would come about if AG said "we are only offering sales and BOGOs to international customers. Due to supplier agreements we cannot offer them to domestic customers."

The fallout would be HUGE so if you cannot understand that from your point of view, try looking at it if the shoe was on the other foot!

Also, 'just being capatalism' is no excuse, because a capatilist would say take advantage of all the opportunities you can get, which would include international sales.

Now obviously Max doesn't sit around 'conjuring up new ways to irritate international customers.' No one is suggesting that.
 
yes some time its the price and offer we get is the reason to buy from AG but its also the wide rang products i found in AG is another thing , in Kuwait u maybe found a few product and yes some time with double price like Meguiar's Soft Wash Gel 16oz for 28.59$.
and if one of problem is repacking product like Jason say than tomorrow AG will not sale bulk items for international user, if its a gift we will not complain about it but we pay as the USA costumers .
 
I don't disagree it would be tough for AG to post here and he received favorably,however, we are all adults and I'd like to think AG have enough faith and respect for their international customers that they recognise the vast majority of us are mature and reasonable and merely want a frank,open dialogue on this issue.
Surely domestic customers can understand that between the absurd international shipping charges,the no BOGO offers and now the lack of dialogue,international customers may start to feel like they're being treated as if their business is unimportant or too insignificant to warrant our issues being addressed. As someone else said,put the shoe on the other foot and imagine how you would feel if you were facing the same fees and restrictions as us.
I'm all for a business being profitable and making money but treating a section of your market as if they are inconsequential is not ok.
To use some Aussie idiom,AG need to man up and do something rather than remain silent or put us in the too hard basket. There are pheasible ways that AG could address our concerns but they CHOOSE not to. Simply installing a shipping calculator (just as an example) is totally doable and would at least contribute to overseas customers feel as if they matter and their voice has been heard.
 
The way I look at it is international distributors need to lower their prices. What brings customers here from overseas? Lower prices! It is the opposite for music/mp3 files...If stores overseas sell mp3 files for cheaper then Itunes, then why should we pay $1 per song. And saying they don't pay taxes is non-sence, as author of the song only gets $0.03 per song sold...LOWER THE PRICES, that's what our friends from overseas should demand from their distributors...Now if we can have gasoline priced to what it is priced in Venezuela...$0.20 a gallon...
 
This is an interesting thread and i am kind of shocked that NOBODY from AG has chimed in.

Im curious being a Canadian. I have a Canadian billing address but an American delivery address. I wonder how/if this affects me or others in the same position? Looking forward to reading some form of response.
 
supercharged said:
The way I look at it is international distributors need to lower their prices. What brings customers here from overseas? Lower prices! It is the opposite for music/mp3 files...If stores overseas sell mp3 files for cheaper then Itunes, then why should we pay $1 per song. And saying they don't pay taxes is non-sence, as author of the song only gets $0.03 per song sold...LOWER THE PRICES, that's what our friends from overseas should demand from their distributors...Now if we can have gasoline priced to what it is priced in Venezuela...$0.20 a gallon...
Click to expand...


:goodpost:

Well said my friend. They really do. The local Megs distributor charges the equlivant of $US24 for a 64oz bottle of NXT Shampoo. Compare that to $10 at Autogeek........
 
You must log in or register to reply here.
Back
Top