Not to happy.

luv a shine

luv a shine

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i ordered about 90 dollars worth of stuff on the 03/11/13. i am in naples,FL about a 3-4 hour drive from AG HQ. i have checked my e-mail,order status and still said "warehouse". its now the March 14,2013 no change. i called AG twice and got the run around. where very busy,.... i am getting no where . i was also told that all items were in stock. I love using AG ,they provide a great things. but i run a bizz. and need to get my suppies on time. it used to take two days max.
 
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So its been four and half months and still haven't received any confirmation on when you are getting it? That's strange especially with how great AG is with taking care if its customers. Have you tried to PM someone about your problem?

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luv a shine said:
i ordered about 90 dollars worth of stuff on the 11/03/13. i am in naples,FL about a 3-4 hour drive from AG HQ. i have checked my e-mail,order status and still said "warehouse". its now the March 14,2013 no change. i called AG twice and got the run around. where very busy,.... i am getting no where . i was also told that all items were in stock. I love using AG ,they provide a great things. but i run a bizz. and need to get my suppies on time. it used to take two days max.
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Just call and ask for Meghan or Nick.
 
Heard of the telephone? How did you place an order on 11/03/13? Several things don't sound right here.
 
Seems like all orders are running a day or two behind due to the 5 year anniversary sale and the extra discount day for Mike Phillip's wedding. I ordered on Sunday and got no word of what was going on until I emailed yesterday to ask when my order was going to ship. Got an email back, several hours later, explaining the delay and that it would ship today. A couple of hours after that email, I get another telling me that one of my items is back ordered. I called and Tre said that the item would be in on Friday and that it would ship then. In any business communication is very important. If the company reaches out and explains the situation before the customer has to call, the customer usually understands and is appreciative. However if the customer has to reach out first, he or she is already annoyed and informing them of bad news is usually not well received. Hopefully Meghan and Nick are reading this and will apply the lesson learned. If there is a delay in filling or shipping, contact your customers before they contact you.
 
Not to poke anyone in the eye but I believe the OP stated that he called AG twice and was getting the run around.
 
RTexasF said:
Heard of the telephone? How did you place an order on 11/03/13? Several things don't sound right here.
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swanicyouth said:
How did you order stuff in the future ?
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Most countries around the world use proper date format, which should be...
Day, Month, Year

11-3-2013

America and their own metric sytems and date format lol
gotta love my country
 
Hades02 said:
Not to poke anyone in the eye but I believe the OP stated that he called AG twice and was getting the run around.
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:iagree: he did clearly state that but he might not of, before he edited and was getting flamed
 
For what it's worth, I deal with Raymond and get great service every time.
 
psynx said:
:iagree: he did clearly state that but he might not of, before he edited and was getting flamed
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I would have agreed with everyone and stated the same thing but I was the first reply and he had that information already there. My message is merely some constructive criticism, not looking to get into an argument with anyone.

I explained, to the OP and whoever else that info might benefit, what was going on and also passed on some friendly advice to AG.

**I wasn't first but no one else had posted as I was typing my original message. Sorry guys***
 
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Hades02 said:
Seems like all orders are running a day or two behind due to the 5 year anniversary sale and the extra discount day for Mike Phillip's wedding. I ordered on Sunday and got no word of what was going on until I emailed yesterday to ask when my order was going to ship. Got an email back, several hours later, explaining the delay and that it would ship today. A couple of hours after that email, I get another telling me that one of my items is back ordered. I called and Tre said that the item would be in on Friday and that it would ship then. In any business communication is very important. If the company reaches out and explains the situation before the customer has to call, the customer usually understands and is appreciative. However if the customer has to reach out first, he or she is already annoyed and informing them of bad news is usually not well received. Hopefully Meghan and Nick are reading this and will apply the lesson learned. If there is a delay in filling or shipping, contact your customers before they contact you.
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Every company tends to have growing pains every now and again.

I placed an order over the weekend to grab the 15% discount and use my gift certificate. I received the typical "your order has been submitted" screen. However, I didn't receive any e-mail for 24 hours. So I figured something was amiss.

I called customer service and a nice gentleman answered... he looked in the system and didn't see any order. I told him I was sure I submitted the order and that my biggest worry was that the gift certificate was no longer usable. He looked into it and left a voicemail on my home phone within an hour after we spoke, telling me the gift certificate was still fully loaded. Whew!!!!!

In my mind, I consider that a royal screw up somewhere between Yahoo's storefront and AGO. That said there will be another %-off sale soon enough and I don't need the stuff I ordered desperately.
 
I never have problems with their customer service. It has only been three days since you ordered. That isn't terribly long.
 
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