Old Time Customer Service!!!
For the last many months, I have heard excuse after excuse why something has gone wrong. The stock answer is Covid-19.
While it certainly can be blamed for some of the issues, we as a country and worldwide have had time to adjust to the new "normal."
I contacted PBMG during the recent Christmas holiday regarding an on-going customer service issue. I thought it would be several days or even next week before I received a response. To my surprise, actually utter disbelief, I received an email early this morning directly from Meghan who wanted to look into the issue.
I never expected such a fast response.
I called back and did not receive voicemail or a person telling me that Meghan was not available, but it was Meghan herself answering my call and wanting to help. Amazing!
We spoke and Meghan not only resolved the issue, but was truly concerned for me. I am not the biggest spending customer, although my wife may disagree. My issue was addressed as if I was the biggest customer of PBMG.
While Mike and Yancy are the faces that are often seen, it is those folks in the trenches that make the machine run. It was so refreshing to speak with someone who has a no excuse mentality.
Meghan has not forgotten what CUSTOMER SERVICE is all about.
Thank you.
:xyxthumbs:
For the last many months, I have heard excuse after excuse why something has gone wrong. The stock answer is Covid-19.
While it certainly can be blamed for some of the issues, we as a country and worldwide have had time to adjust to the new "normal."
I contacted PBMG during the recent Christmas holiday regarding an on-going customer service issue. I thought it would be several days or even next week before I received a response. To my surprise, actually utter disbelief, I received an email early this morning directly from Meghan who wanted to look into the issue.
I never expected such a fast response.
I called back and did not receive voicemail or a person telling me that Meghan was not available, but it was Meghan herself answering my call and wanting to help. Amazing!
We spoke and Meghan not only resolved the issue, but was truly concerned for me. I am not the biggest spending customer, although my wife may disagree. My issue was addressed as if I was the biggest customer of PBMG.
While Mike and Yancy are the faces that are often seen, it is those folks in the trenches that make the machine run. It was so refreshing to speak with someone who has a no excuse mentality.
Meghan has not forgotten what CUSTOMER SERVICE is all about.
Thank you.
:xyxthumbs:
