One step pain

kdubski

kdubski

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So last night I performed a One-Step Detail for a family members BLACK repainted Nissan Altima. Needless to say it wasn't fun and took about 8-9 hours total. I'm a student and started the project after class (around 2 PM) and ended closer to 10. I'm in Connecticut so about half of the polishing stage was in the dark with a construction light. I'm used to detailing during peak of sunlight and don't do many one step details during the fall aside from maintenance reapplication of wax. Also, i only achieved maybe 60% correction. Now my question is, How can I be more efficient and work quicker. The service I performed was:
-Wash with 2 Bucket method, applied foam with Gilmore Foam gun
-Clayed the car before doing a final rinse (thorough foam reapplications for lube)
-Dried "blade" and leaf blower
-Menzerna PF2500 on WHITE 6.5" LC Pad speed 6 PC 7424 (about 4-6 passes per section), 3" pads on bumper and thin panels.
-Waxed with Collonite, bumpers and side skirts Mothers Reflections Cleaner waxed followed by Collonite.
-Exterior plastics dressed with Mothers Back to Black
-Interior wipe down + protection
-Vacuum, washed weather mats
After all this I was questioning whether I charged enough, $100, but also received a 25$ tip. What would you guys charge for this and how would you make this more of a "production detail". I'm upgrading to 5" pads after this job. But how would some of you veterans treat a job like this? Looking for any advice I can get to be more professional and efficient.
 
I think for most people here $100 would be an express exterior detail (no step or AIO). You gave them 60% correction plus a partial interior for $100, somebody got a pretty good deal, and it wasn't you.

An AIO would speed things up but you won't get the same kind of correction unless it's really soft paint.

Using a clay alternative (speedy prep or nanoskin) will also save you some time and effort.

If I'm reading this right, you also used a medium polish, cleaner wax then collonite on the bumpers. You did 3 steps instead of an AIO or polish+collonite. Most time wasted right there.

I will usually only partially dry the car, then clay it. Any small amount of remaining water is picked up when claying. Time and effort saver.
 
You are a good man my friend. My one step polish package start at $475 but before going crazy raising your prices, there are a few factors to consider.

1) The first is age. You said you are in school but did not mention if it is highschool or college
2) You did not mention the experience level you have (amateur or master detailer)
3) You did not mention if you are running a legitimate business (with insurance, GL, taxes etc...)

All those things do have to be factored in when you are charging. There is also the 4 Cs to consider in pricing

1) The Car: Altima (medium size car)
2) The Color: Black (a lot less forgiving than other color)
3) The Care Selected: One step compound package
4) The Condition of the car: Repainted (hopefully a lot of material to work with)

I do guarantee 50-70% improvements on a one-step but normally exceed those percentage. I am very familiar with the PF2500 (my one step go-to) and unless the paint was super soft, I would have gone with a LC flat Orange pad, which could have sped up with your process and still finishes very well (with the right finishing techniques)

A veteran treats the job the following way:
1) A thorough evaluation of the goals of the customer
2) A simple education session on what it will take to get it done (all broken down process) and the associated time and costs. Most people don't understand that it will take 10-15hrs so they figure a final cost in their head without a complete understanding. If you tell them right off the bat that you will have about 10-15hrs invested and that you charge $25-$45-?? an hour then they won't be surprise after the fact and can make a much better informed decision
3) After you have an agreed price (and for customer marketing), you can discuss a friend and family discount or return customer discount or whatever makes them happy.
4) A final review of the goals and expectation
5) Do the work!!
6) Review the results with them making them see, feel, smell etc.. to give them the full experience
7) Get paid!!
8) Review the proper maintenance and offer to sell them all the stuff to take care of of their car, or offer them a maintenance package!

Don't forget to take before and after pictures and show them!!! This is where an FB page, iPhone or iPad becomes a valuable asset
 
Dr_Pain said:
You are a good man my friend. My one step polish package start at $475 but before going crazy raising your prices, there are a few factors to consider.

1) The first is age. You said you are in school but did not mention if it is highschool or college
2) You did not mention the experience level you have (amateur or master detailer)
3) You did not mention if you are running a legitimate business (with insurance, GL, taxes etc...)

All those things do have to be factored in when you are charging. There is also the 4 Cs to consider in pricing

1) The Car: Altima (medium size car)
2) The Color: Black (a lot less forgiving than other color)
3) The Care Selected: One step compound package
4) The Condition of the car: Repainted (hopefully a lot of material to work with)

I do guarantee 50-70% improvements on a one-step but normally exceed those percentage. I am very familiar with the PF2500 (my one step go-to) and unless the paint was super soft, I would have gone with a LC flat Orange pad, which could have sped up with your process and still finishes very well (with the right finishing techniques)

A veteran treats the job the following way:
1) A thorough evaluation of the goals of the customer
2) A simple education session on what it will take to get it done (all broken down process) and the associated time and costs. Most people don't understand that it will take 10-15hrs so they figure a final cost in their head without a complete understanding. If you tell them right off the bat that you will have about 10-15hrs invested and that you charge $25-$45-?? an hour then they won't be surprise after the fact and can make a much better informed decision
3) After you have an agreed price (and for customer marketing), you can discuss a friend and family discount or return customer discount or whatever makes them happy.
4) A final review of the goals and expectation
5) Do the work!!
6) Review the results with them making them see, feel, smell etc.. to give them the full experience
7) Get paid!!
8) Review the proper maintenance and offer to sell them all the stuff to take care of of their car, or offer them a maintenance package!

Don't forget to take before and after pictures and show them!!! This is where an FB page, iPhone or iPad becomes a valuable asset
Click to expand...

:iagree:
 
Dr_Pain said:
You are a good man my friend. My one step polish package start at $475 but before going crazy raising your prices, there are a few factors to consider.

1) The first is age. You said you are in school but did not mention if it is highschool or college
2) You did not mention the experience level you have (amateur or master detailer)
3) You did not mention if you are running a legitimate business (with insurance, GL, taxes etc...)

All those things do have to be factored in when you are charging. There is also the 4 Cs to consider in pricing

1) The Car: Altima (medium size car)
2) The Color: Black (a lot less forgiving than other color)
3) The Care Selected: One step compound package
4) The Condition of the car: Repainted (hopefully a lot of material to work with)

I do guarantee 50-70% improvements on a one-step but normally exceed those percentage. I am very familiar with the PF2500 (my one step go-to) and unless the paint was super soft, I would have gone with a LC flat Orange pad, which could have sped up with your process and still finishes very well (with the right finishing techniques)

A veteran treats the job the following way:
1) A thorough evaluation of the goals of the customer
2) A simple education session on what it will take to get it done (all broken down process) and the associated time and costs. Most people don't understand that it will take 10-15hrs so they figure a final cost in their head without a complete understanding. If you tell them right off the bat that you will have about 10-15hrs invested and that you charge $25-$45-?? an hour then they won't be surprise after the fact and can make a much better informed decision
3) After you have an agreed price (and for customer marketing), you can discuss a friend and family discount or return customer discount or whatever makes them happy.
4) A final review of the goals and expectation
5) Do the work!!
6) Review the results with them making them see, feel, smell etc.. to give them the full experience
7) Get paid!!
8) Review the proper maintenance and offer to sell them all the stuff to take care of of their car, or offer them a maintenance package!

Don't forget to take before and after pictures and show them!!! This is where an FB page, iPhone or iPad becomes a valuable asset
Click to expand...

I sir am I Junior in college, I've been in the detailing game for just about 4 years. Although not a "legitimate" business, it's my main source of income now after picking it over my bank telling position. I've been in it long enough to do some sucessful high end details on my own cars. This includes 2 step 90/95% 2 step paint corrections that where for myself.
My problem is I fear presenting high prices to clients since I live off this I rather have the $100 then nothing from a denied 300$ job. Since my regular details are about 80/100 for a 3 hour wash and wax with an AIO, I panic when I get a polishing job, So I thank you Dr.Pain for the outline. I will print this out and refer to it as a pricing guideline!:xyxthumbs:
As far as social media/work documentation, I have had a facebook with some what that I forgot to detail up until now when upscale clients have asked me for my portfolio. I kick myself non stop for not documenting the close to 50 cars I've done in the past 4 years. :nomore:
 
Audios S6 said:
I think for most people here $100 would be an express exterior detail (no step or AIO). You gave them 60% correction plus a partial interior for $100, somebody got a pretty good deal, and it wasn't you.

An AIO would speed things up but you won't get the same kind of correction unless it's really soft paint.

Using a clay alternative (speedy prep or nanoskin) will also save you some time and effort.

If I'm reading this right, you also used a medium polish, cleaner wax then collonite on the bumpers. You did 3 steps instead of an AIO or polish+collonite. Most time wasted right there.

I will usually only partially dry the car, then clay it. Any small amount of remaining water is picked up when claying. Time and effort saver.
Click to expand...

I've never even heard of a clay alternative aside from Iron X, but I will surely be checking this out! Thanks for the advice!!
 
Dr_Pain said:
You are a good man my friend. My one step polish package start at $475 but before going crazy raising your prices, there are a few factors to consider.

1) The first is age. You said you are in school but did not mention if it is highschool or college
2) You did not mention the experience level you have (amateur or master detailer)
3) You did not mention if you are running a legitimate business (with insurance, GL, taxes etc...)

All those things do have to be factored in when you are charging. There is also the 4 Cs to consider in pricing

1) The Car: Altima (medium size car)
2) The Color: Black (a lot less forgiving than other color)
3) The Care Selected: One step compound package
4) The Condition of the car: Repainted (hopefully a lot of material to work with)

I do guarantee 50-70% improvements on a one-step but normally exceed those percentage. I am very familiar with the PF2500 (my one step go-to) and unless the paint was super soft, I would have gone with a LC flat Orange pad, which could have sped up with your process and still finishes very well (with the right finishing techniques)

A veteran treats the job the following way:
1) A thorough evaluation of the goals of the customer
2) A simple education session on what it will take to get it done (all broken down process) and the associated time and costs. Most people don't understand that it will take 10-15hrs so they figure a final cost in their head without a complete understanding. If you tell them right off the bat that you will have about 10-15hrs invested and that you charge $25-$45-?? an hour then they won't be surprise after the fact and can make a much better informed decision
3) After you have an agreed price (and for customer marketing), you can discuss a friend and family discount or return customer discount or whatever makes them happy.
4) A final review of the goals and expectation
5) Do the work!!
6) Review the results with them making them see, feel, smell etc.. to give them the full experience
7) Get paid!!
8) Review the proper maintenance and offer to sell them all the stuff to take care of of their car, or offer them a maintenance package!

Don't forget to take before and after pictures and show them!!! This is where an FB page, iPhone or iPad becomes a valuable asset
Click to expand...

Excellent information. :dblthumb2:
 
kdubski said:
I sir am I Junior in college, I've been in the detailing game for just about 4 years. Although not a "legitimate" business, it's my main source of income now after picking it over my bank telling position. I've been in it long enough to do some sucessful high end details on my own cars. This includes 2 step 90/95% 2 step paint corrections that where for myself.
My problem is I fear presenting high prices to clients since I live off this I rather have the $100 then nothing from a denied 300$ job. Since my regular details are about 80/100 for a 3 hour wash and wax with an AIO, I panic when I get a polishing job, So I thank you Dr.Pain for the outline. I will print this out and refer to it as a pricing guideline!:xyxthumbs:
As far as social media/work documentation, I have had a facebook with some what that I forgot to detail up until now when upscale clients have asked me for my portfolio. I kick myself non stop for not documenting the close to 50 cars I've done in the past 4 years. :nomore:
Click to expand...

Being that you are not an absolute novice I would say that $20-$25/hr should be an absolute minimum. So having that in mind and understanding the goals of your clients, you have to set a reasonable expectation and an appropriate cost basis associated with the time and material you need to do the work.

If you are Ok roughing it out going all OCD for 10-12 hrs straight for the equivalency of $8-$10/hour (net in your pocket), then who am I to judge..... but don't forget that you are setting a precedent for yourself which will follow you for a long time. People will not only talk about the quality of the work you do but will also talk about the price charged for the work you did for them (when they refer you someone). Those referred client will in turn "expect" the same quality for the same LOW LOW price.

My regular wash/clay/wax package on a medium size car is $155 period. If they have a stricter budget (or don't understand about the clay process) I may sell them a wash and wax for $75 and throw in the clay just because I am a good guy (or if I need to train someone), but I do make a point to let them experience the smooth surface and discuss the surface bonded contamination etc.... it is then much easier for them to leave knowing that they will have to repeat the process (and already know the cost associated.... but also know and understand and have felt and saw the benefits)

The better educated your clients are, the more profitable and successful you will be. I do understand the concerns you have at "providing for yourself" (although this is not a primary income for me), but would you rather chase and do 5 cars for the price you should get doing just 1?? I guarantee you that you will increase your longevity and happiness with detailing if you are paid what you know you should be paid.... period!

kdubski said:
I've never even heard of a clay alternative aside from Iron X, but I will surely be checking this out! Thanks for the advice!!
Click to expand...

Since discovering the Prep Towel and the Nanoskin mitts.... I rarely use a clay bar. In terms of time saving I probably cut down my claying time by 30-40%.... great time saver!
 
For the work you said you did, I would've charged a customer $300, since it was a 1-step and you did interior...

but for your family... "After all this I was questioning whether I charged enough, $100, but also received a 25$ tip"

I do this reguarly for my family members and family friends for free, let getting $100 and wondering if it is enough...I personally couldn't accept money at all, and they usually just treat me to eat or something and it doesn't even cross my mind
 
ArkayoDeetayo said:
For the work you said you did, I would've charged a customer $300, since it was a 1-step and you did interior...

but for your family... "After all this I was questioning whether I charged enough, $100, but also received a 25$ tip"

I do this reguarly for my family members and family friends for free, let getting $100 and wondering if it is enough...I personally couldn't accept money at all, and they usually just treat me to eat or something and it doesn't even cross my mind
Click to expand...

Great point! :xyxthumbs: and I do condone the practice of offering friend and family discount. I would however suggest to practice your communication/salesmanship/bargaining/education skills on those loved one. Treat them just like a customer and then throw in the discount with a nice little wink wink!

I detailed my best's friend's Cadillac and he know what I do and what I charge, and I simply told him to pay me $1 over product cost. He did just that and gave me a $200 tip :hungry:
 
I give friends a family a discount to but if your doing this for a living like me it can't be a big discount. For example my really good friend has black Escalade I just did last weekend I would normally charge for a 1step and complete interior cleaning is $700. I charged him $600 and he gave me 2 more cars todo so I'll make up the difference on them.
 
As far as how you could have made this faster...

ONR wash
Clay sponge or towel.. much faster
AIO for your 1 step
Wipe down door jambs with ONR
vacuum, megs quick interior detailer

3-5 hours depending on vehicle size

Sent from my DROID RAZR using AG Online
 
sorry to hijack your thread.

hii am doing a coworkers chrystler 300 and i am doing a basic wash(maybe waterless). basic cleaning of rims and dressing tires. vacum and basic wipe down of interor. clay and polish using AIO i think meg 301 and MF 5inch pad. i quoted her 5 hours and i am charging her 30 a hour. i have worked only a few cars so far and it will be great experaince. should i have quoted for more hours is this enough time? thanks
 
I never quote exact time ever so that way if it takers longer the customers not waiting for the car.
 
beamerstrumpet said:
If your just starting, and she is good with that amt, go for it say I.
Click to expand...
thanks. she is happy with the price. she wants the car detailed before selling.

Pureshine said:
I never quote exact time ever so that way if it takers longer the customers not waiting for the car.
Click to expand...
she will leave the car at my house and i will work on it while she works. i told her it will be about 5 hours so the total is 150. and she was fine with that
 
I don't want anyone to think I'm cheap but as a student I can't give gifts like this just yet. I do my parents cars for free all the time but I think family just wants to give me work as courtesy, as they are all post college well off. Many can go to professionals but choose me instead. As PureShine mentioned, doing cheap jobs for family results in higher end details from their coworkers. Now that a quality one step polish job is in the open to many, I'm mentally preparing myself how I will tackle the next job, with less time.

P.S. Saw my family member today for touch ups including body crease wipe down from all the PF2500 dust, quick detail, reapplication of mothers back to black and a super quick headlight restoration. He mentioned how at least 4 people complemented his car and one was interested.
 
I always say its about $5-600 but if they don't need the interior done real heavy and I can skip the engine then I will get it under $500. This seems to work just fine.
 
Dr_Pain said:
If you are Ok roughing it out going all OCD for 10-12 hrs straight for the equivalency of $8-$10/hour (net in your pocket), then who am I to judge..... but don't forget that you are setting a precedent for yourself which will follow you for a long time. People will not only talk about the quality of the work you do but will also talk about the price charged for the work you did for them (when they refer you someone). Those referred client will in turn "expect" the same quality for the same LOW LOW price.
Click to expand...


This.... :iagree:

And the people they refer to are going to expect something for nothing...

It's the old gold for a lead price.....

That's NOT a good thing...
 
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