How can Optimum claim Opti-Coat is permanent then?
According to the description of the product, Opti-Coat can only be removed by polishing with an aggressive compound.
If the customer does not compound their headlights, the coating should always be there and if they are bringing me the car in the first place to take care of their headlights, chances are, they are not doing any compounding on their own.
Stating Opti-Coat is a permanent coating is a guarantee in my opinion. You are stating the coating will remain on the surface if it was properly prepared and will never come off unless you compound it off. So if that's the case, how will it come off my customer's headlights? It should not...unless it's not as permanent as the company claims...
Chris, I just want you to know, I actually ordered some Opti-Coat and it will arrive tomorrow. So I don't want to come across as someone who just wants to come here and make negative comments, this is not the case. I am now a customer of Optimum and all I am trying to do is get a very good understanding of the limitations of the product, so that I can be honest with my own customers when I offer them a service for an extra fee. It all comes down to setting the right expectations...this way everyone is happy... :xyxthumbs: