P21S Customer Service!

i dont know,but any company that responds that fast is a1 in my book.if i got a problem or question about a product and dont get a response i am done with them.
 
Jon K said:
Over-night response and "give us your address we will send you a new jar." is pretty good service IMHO.
Inzane said:
I think it's great that P21S was willing to replace the defective JAR.
john b said:
i dont know,but any company that responds that fast is a1 in my book.
if i got a problem or question about a product and dont get a response i am done with them.
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^^^That's all good and well, I suppose^^^

FUNX725 said:
I still want my local H-D dealerships to have a:
'Christmas in July Sale'...so I can stock-up on more S100 products.
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Why is it that we never have any product, or customer service problems, when we "shop" at the H-D dealerships?!?!



:)

Bob
 
Ah these threads make me appreciate the important things in life.

Say you bought a new show and the shoe lace was broke, do you need an entirely new shoe?

Meghan's analogy with the Sprayer was on point.

If you are p21s wouldn't you be doing the most cost-effective solution to satisfy the customer? The OP is looking out for everyone and that is old-school classy to me.

Good read today!
 
Inzane said:
I don't understand the logic some people have that they should be entitled to free wax because of a defective jar. huh, what??

I think it's great that P21S was willing to replace the defective JAR. The issue of physically transferring the "perfectly good wax" into the new jar is trivial.
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It's not my jar of wax, and I don't want anything for free, in fact I have, on more than one occasion, turned down freebies that I have won thru PBMA. I was remarking that from a CS standpoint, this isn't how I think it should have been handled, the OP should have been sent a new jar of wax (wax included). He could have just as easily come on here and complained about what a bunch of cheapskates P21S are, that, by their own admission he got a defective jar of wax, but they only offered to replace the cheap part (the jar) and made him do the work, instead of replacing the entire product/packaging.

In this day and age of internet forums, when you have a customer relations problem, you've got to double-fix it, because it's too easy for disgruntled customers to get a forum (pun intended) to air their grief.
 
john b said:
i dont know,but any company that responds that fast is a1 in my book.if i got a problem or question about a product and dont get a response i am done with them.
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Not knocking AutoGeek at all, but I ordered stuff on 6/28 and just received it today. I emailed P21S on Sunday night and received the replacement jar today :)


Detailing Supplies by Jon Kensy, on Flickr

There's the new jar in all its glory. Not only did they respond instantly they had it out immediately as promised. I am sure someone will say it's not good enough but I have a proper jar and am beyond satisfied.

Again, not knocking AutoGeek their free shipping is free and I am not in a rush but I was just blown away that I had the replacement jar here in only 2-3 days.
 
From this thread: http://www.autogeekonline.net/forum...-country-changeable-backing-plate-system.html

erichaley said:
I politely asked Eric if he would send a replacement system plus an extra of the part that broke (as a backup in the unlikely event it happens again). I figured that, since they were the manufacturer, they might have spare parts available. Eric replied to my request and said he would send two whole systems!

Now that is what I call excellent customer service!
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That's how you do it.
 
Setec Astronomy said:
From this thread: http://www.autogeekonline.net/forum...-country-changeable-backing-plate-system.html



That's how you do it.
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All that proves to us is that the cost of said item is extremely over priced such that they can send out 2 without issue ;)

That said, nothing of my P21S was "broken" I am SURE if it came and was dried up or broken/etc. they'd have replaced it. Not sure why you're so mad.

A backplate breaking off is a hell of a lot different than a wax container being separated. In fact, that'd make me think twice using the system (let alone 2 of them) as the backplate could break off and my buffer could go skipping across my paint. Sending two systems as a replacement is called saving face.
 
Jon K said:
That said, nothing of my P21S was "broken" I am SURE if it came and was dried up or broken/etc. they'd have replaced it. Not sure why you're so mad.
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For cryin' out loud, I'm not mad, I have a different opinion than you about what good customer service is. If I worked at P21S I would have handled it differently (of course I don't know what the magnitude is of their defect, whether it is 10, 100, 1000, or 10,000 jars). You're an easy customer; as I said earlier you could have just as easily come on this forum and complained about what a bunch of cheapskates they are at P21S. But you're happy and that's all that matters.
 
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